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“Great Time” 5 of 5 bubbles
Review of Castle Kona Bali Kai

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Castle Kona Bali Kai
Glendale, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Time”
5 of 5 bubbles Reviewed 27 May 2014

Upon arrival we had a choice of 3 rooms. It was hard because they were all GREAT. Leesha Jones at the desk was the most helpful person. This place was all it was on the internet. we were there for 16 Days and we wish it would of been for more. When we come back to the Big Island we will be staying here again. I can't believe its over but the best part is that we will be back and maybe it will be our home then. Checked out other places ,while there, and they didn't seem as good as this one, due get one, ocean view, you won't be disappointed.

Room Tip: ocean view
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lenny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review, 30 May 2014
Aloha,

Leesha is our Front Desk Supervisor and sets the standards for the entire team. Thank you for letting us know our team and property exceeded your expectations


Mahalo,

Stephen Hicks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
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    84
    63
    48
See reviews for
130
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4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
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English first
Tacoma, Washington
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 23 May 2014 via mobile

I upgraded to the ocean view and was happy I did. The tidal pools and the surfers made the western exposure even nicer. The sunsets were anazing. Turtles in the tidal pools were fun to watch.
The room while very dated ( as was the whole complex) was spacious.

Stayed May 2014, travelled solo
Helpful?
Thank TacomaSquattie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review, 26 May 2014
Aloha,

Thank you for sharing your positive experience while staying at Kona Bali Kai. It is always enjoyable to read these comments.

Mahalo,

Stephen Hicks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 20 May 2014 via mobile

For the price this place is amazing. No elevators though. Very comfortable and the staff is warm and friendly. I'd highly recommend getting an ocean front room. ... the waves are breathtaking. I'd book with them again for sure.

Stayed May 2014, travelled with friends
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

The unit we were in was clean and freshly updated. Holly was the manager of this unit and I believe she manages several other units in the complex. We could not have asked for a better place to stay for our week in Kona. Holly responded to our every need in a matter of minutes and was very happy to help us out with boogie boards for all 4 of us. The view was exactly what we hoped for. The only thing I would point out is that if you prefer air conditioning over sea breeze you may not be as comfortable as you hope. We loved it but we had the advantage of the ocean breeze at night. We will certainly return and hopefully book the same room. The POKE shop in the building was amazing and small store across the street for stuff you may have run out of. Kitchen was well stocked. The mornings out on the lanai were amazing. Beautiful dining table and chairs as well as lounge chairs that were all new and very comfortable. We watched surfers each morning and were treated to dolphins as well. There are resident eel in the tide pool out front as well as turtles and beautiful fish. You dont have to snorkel to see any of these things just in case you are traveling with people that dont want to go in the water. We used the BBQ a few times and it was clean and well maintained. Security was on staff 24/7 not that we ever felt afraid. I think they have them there to keep the surfers from parking in the lot. Even our rental car had an amazing view.lol. The pool was nice but we only went in once because we prefer the ocean but it was clean and well maintained. We traveled with another couple and they were equally pleased with the condo. However they did say it would have been nice to have an air conditioner in the back bedroom to drown out the road noise and keep it a bit cooler in the room at night. Overall I would highly reccomend this unit 215 to anyone looking for a clean comfortable place to hang out for a week. Oh and Holly had fresh roasted coffee and grinder for us. Bonus !

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Holly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doylestown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 7 May 2014

I have thought long and hard about writing a review and have decided I must. First, Maile at Kona Bali Kai could not have been more pleasant! We had a very unfortunate incident whereby, at no fault of Castle Resorts - on arrival we had no place to stay. We were ultimately assigned to Unit 306! The unit, in my opinion was uninhabitable for humans. Every inch of the condo was filthy dirty, moldy and smelled horrible. My traveling companion would not allow me to complain. I wish I had, just as I wish I had seen the other "Trip Advisor" reviews on this unit before we agreed to stay in it. My advice to all: Do not stay in this unit! Please read the other reviews on this unit! We later learned that we "over paid" for this unit. Also, on check-in they gave us a sheet of instructions/directions setting forth if your stay is more than 7 days you get a mid stay cleaning. That never happened! Lastly, please read the "generic" responses from Bali Kai's management regarding this unit! That is what I expect in response to this review.

  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Judi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review, 11 May 2014
Aloha,

I know that your arrival at Kona Bali Kai with a false reservation made through VRBO must have been very disappointing. Castle Resorts & Hotels assisted you immediately and had we been informed of your dissatisfaction with the unit, we would have taken steps to correct this. As to the condition of the unit, I would like to apologize for the deficiencies you experienced and your unfavorable perception of our facilities. I have addressed your concerns with my team and we are working to improve our resort and the quality of our housekeeping services. We received comments in the past about the furnishing in unit 306 and the owners have replaced all of the furniture in the master bedroom. In the living room a new television & new carpet were installed and all of the living room furniture reupholstered. It is disappointing that these upgrades made in the past 8 months did not meet your expectations. Should you provide us with a future opportunity to meet your expectations, please contact me directly before your arrival I will personally inspect your unit prior to arrival.


Mahalo,


Stephen Hicks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kailua-Kona hotels

Cleveland, Ohio
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

We wanted a condo for this week and found the Kona Bali Kai and glad we did. It was easy to get to with parking available. It was a little too far to walk into town so we did have to drive and re-park but we did want to be out of the main part of the city. The view was awesome - by all means, get a beach front unit! The condo was well kept except for these rolling chairs that were really not comfy at all - but we understand the rolling concept - we had to roll up to the TV at night to hear the World Series game - No we were not going to close the doors to the outside - we wanted our cake and eat it too! Hey this was the World Series ya know - and as scuba divers and determined trekkers, we did our part to enjoy the outside from early morning till night. We liked the option to have a kitchen. Two nights of the week we did cook inside and we did LOVE having a toaster for our 7:00 quickie breakfast before the dives. But did miss having air-con a couple of those nights when it was really, really hot, no breeze at all and very humid. But it was a beautiful Hawaiian place to stay. We'd recommend it.

Room Tip: Beach front! By all means!
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patty_in_Cleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bend, WA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 April 2014

Imagine sitting on a huge lanai (or lounging...this lanai accommodates both nicely) and watching waves breaking all along the shore, surfers (right next door to Banyan Surf Beach), turtles in the waters below, and an occasional canoe or kayaker paddling by as you relax to the sound of the surf. This condo has it all. Renting from Carol using VRBO is a much better value than going through Castle. She allowed us to rent it as a one bedroom (2 bath) for $130/ night, 7th night free....unheard of for a nice condo right on the waterfront! We stayed at Hale Kona Kai for a week before this (largely due to the "solid gold value" rating in "Hawaii, the Big Island Revealed") and, while it was nice, the lanai was much smaller and less private and the condo floorplan much smaller for $20/ night more. This unit is well supplied, including boogie boards, beach chairs, ice chest...even a washer and dryer! Carol is super responsive and easy to work with...I highly recommend this unit! www.vrbo.com/424468

Room Tip: Great location. If you can't get #402 just be sure you deal with an owner using a site likeVRBO.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank teacher_syd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castle Kona Bali Kai

Property: Castle Kona Bali Kai
Address: 76-6246 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740-4614
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #23 of 35 Speciality Lodging in Kailua-Kona
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Castle Kona Bali Kai 3*
Number of rooms: 154
Official Description (provided by the hotel):
Kona Bali Kai is a condominium resort located on the ocean's edge, displaying an uninterrupted vista of magnificent Kona sunsets. Choose from studios, one-, two-, and three-bedroom suites with full-kitchens, private lanai, and ocean or mountainside views. Amenities include a swimming pool, barbecue areas throughout the resort, and a laundry facility. ... more   less 
Reservation Options:
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Also Known As:
Kona Bali Kai Hotel Kailua-Kona
Castle Kona Bali Kai Kailua
Castle Kona Bali Kai Hotel
Castle Kona Bali Kai Hawaii/Kailua-Kona

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