Physically the KMS Kona Magic Sands Property 303 VRBO Property # 373935 met our expectations and I liked the firm bed. We got off to a rough start because I never received the check in/ lock box details and we had to problem solve with remote management to get into the condo. Don't expect an Aloha welcome from Stateside management. After dialing 5 different numbers with no one answering, I was able to get a hold of co-owner Jerry McConnell in Denver. After receiving multiple correspondences from Jerry, I was surprised to be phone screened by Jerry like I was some stalker, after convincing Jerry I was a customer, he warmed up. Even though Jerry's name is all over the owner correspondence, he wasn't able to give me the lock box code to get in. Sonia is the "hands on" owner and got back with us after her flight landed. Apparently multiple email addresses (3) during the process added to mix up. Don't expect any apologies for lack of service, the owners clearly think the customer is to blame. It is frustrating when someone has your payment in full and you spend half of your first day figuring out how to get in. According to local restaurant staff I guess it's a common event at KMS, luckily the seaside restaurant is a nice place to pass the time waiting. If we can save any future customers some telephone tag, Sonia's cell is 609 651 5801. Once you get a hold of her, she is responsive. As I said, the property is nice, but the owners are remote (possibly overloaded) and challenged to respond to customer needs on a timely basis. FYI, beware there are definitely some process disconnects between VRBO communications and the owners.
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- Also Known As:
- Kona Magic Sands Hotel Kailua-Kona
- Kona Magic Sands Hawaii/Kailua-Kona