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“Unit 302: What you see may not be what you get”
Review of Kona Nalu

Kona Nalu
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Kona Nalu
Lacey, Washington
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
“Unit 302: What you see may not be what you get”
Reviewed 14 March 2013

We stayed in unit 301 three years ago for two weeks and loved it. Wanting to return, we checked online (unit 302 looked pretty good) and booked it for two weeks in February 2013 as 301 was reserved for that time period. We were very disappointed especially after having such a wonderful condo experience in 2009. Not only has the unit not been renovated, it was dirty on our arrival along with a lamp with a broken switch, a burned out ceiling fan light, and a television that barely functioned. The rental agency called the cable company and they came out twice but there wasn't anything they could do, at least while we were there.The throw rugs in the master bath were dirty (I washed them); shower door was hard to open and close and shower doors and runners were grungy and slimy; caulking around tub was moldy; carpets and area rug needed cleaning and bed comforter was in need of a good wash. There was also lots of bird poop on the lanai ceiling fan, not to mention a sign on the sliding glass door that states "This door may latch shut behind you - you will not be able to get back in." On the plus side, the lanai was spacious with a fabulous view and plenty of furniture. Great microwave (it looked new), with plenty of dishes, etc. Although the unit was "comfy," for the price we paid, we expected it to be well-maintained and much cleaner. Shame on SunQuest for continuing to rent this unit at high prices when they are aware of the existing problems and aware that housekeeping standards are below what they should be.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
14 Thank Lynda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Winter Garden, Florida
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 July 2012

We booked this condo as a bit of a splurge for us and that turned out to be the decision that we made. This unit was well decorated, and in very nice condition. The lanai makes the location, the view and sunsets were amazing. The focus of our stay was in Kona and this unit is very nicely located just a few miles from the downtown are but away from the main traffic. You do hear the waves crashing every evening/morning but for us that was relaxing. Without a doubt if we would be in Kona again, we would stay here as a first choice.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank Kccey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkland, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 June 2011

This unit served as our honeymoon getaway in 2009. The biggest disappointment was the lack of AC. Apparently at this complex, it is up to the owner to install their own AC. When I had researched it online, I assumed since other units had AC, the all did. WHOOPS. As you search for a place to stay, everyone will tell you - "aw brah, you don't need AC- we got the trade winds." If these trade winds take care of everything, why does it seem every store, every resturant, and every place we went where locals were hanging had AC? AC isn't life or death, but if you are like us, and not used to warm, you want AC.

As it is OCEAN FRONT, and had apparently been vacant (not aired out) for at least a week before we arrived, it was musty and mildew/moldy smelling. Having the patio open constantly while we were there pretty much took care of that issue.

The lanai is HUGE! We spent so much time out there, and loved that patio so much that the rest of the condo seemed an afterthought.

It was a great vacation, and I have stayed in worse places, but I wouldn't recommend this place unless you are very budget concious but want ocean front and can't find something cheaper- and even then I would highly recommend you splurge for something a little nicer. The complex itself was great.

The pool is small, and not really good for kids, but for us as honeymooners, it was a perfect place to quietly cool off and unwind after a day of running around.

We did feel like we got what we paid for, as this unit was one of the most affordable ocean front places we came across.

  • Stayed July 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
4 Thank SaraCastic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corvallis, Oregon
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 February 2011

We stayed in Kona Nalu #302 for seven days in mid-February, 2011. This unit rents for luxury prices but the facilities leave much to be desired. The unit has not been renovated: be prepared for dirty, stained carpets and throw rugs; outdated, chipped, and worn appliances; stained sheets with holes; stained towels that look and feel like they have been recycled from a car wash; broken blinds; electrical outlets that sparked; a front screen door that doesn’t close; and, a sign on the sliding glass doors to the lanai that says “Be careful, these doors will lock behind you, trapping you on the lanai”.

In keeping with it’s 70's feel, unit #302 does not have internet access. The dining room table was missing a chair (3 not 4). The sugar ants had been controlled in the kitchen fairly well but they showed up in the master BR bed by the end of the week.

There are positives–the large lanai is well furnished and very pleasant, the view is great, there is air conditioning, a well equipped kitchen, and comfortable furniture in the living room.

But when I pay this rate for accomodations, I expect them to be well maintained and comfortable. I don’t expect to have to wear shoes inside (this is the first Hawaiian condo we have stayed in that did not have a “Maholo for removing your shoes” sign on the front door). And I shouldn't have to sleep on sheets with holes and use towels that feel like sandpaper.

Kona Nalu suffers as well in comparision to another complex just a half mile south we stayed in the week before. The Kona Nalu pool is tiny and came with a dead gecko which I removed. There is no hot tub, the grill requires charcoal (not provided), railings were chipped and rusting, and the elevator seemed to be on its last legs (the emergency phone is outside the elevator on the first floor). Noise levels in the second bedroom are high due to the location at a three-way stop sign on Ali’i Drive.

  • Stayed February 2011, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
6 Thank waterwizard_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level 5 Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 21 July 2010

We enjoyed 6 nights at Kona Nalu #105, the condo was the best part of the trip, the sunsets from the lanai, the sound of crashing waves. The decor was pleasing and everything was satisfactory. There are boogie boards, beach towels for use. The bathroom towels could have been updated, they are very rough, however. There were a couple lightbulbs out, but everything else was great! We arrived to music, lights on and cool central air. That was very appreciated. Visit Huggo's for dinner when there. The island is pretty spread out, so plan your time wisely! If you go, this condo would be my choice! Especially if you don't care for the big resorts and having to walk a distance to get through hotels. Having a home away from home is so much better! Abbey Vacations is A plus!

  • Stayed July 2010, travelled as a couple
    • Value
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Helpful?
3 Thank Annettencalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Idaho
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 November 2009

We have stayed in #301 numerous times. What a wonderful place. The owners are updating it constantly, with new linens and up to date furniture and colors. The locationis fabulous, you couldn't be any closer to the ocean. The whales are great to watch along with the spinner dolphins and sea turtles. The sunsets cannot be beat. I would highly recommend #301 at the Kona Nalu, Kona, Hawaii The lanai is the BEST!!!

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank youandmeinidaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2009

We stayed in unit 105, managed by Abbey Vacation Rentals.

We loved the location--right on the ocean!--close enough to hear the surf crashing all night long when we slept with our patio doors open. We ate every meal on the lanai to enjoy the ocean view. We could walk to a nearby small beach (a short but tricky walk over some lava), perfect for kids, and one afternoon 4 big turtles swam with us for about 3 hours. They were so close that they occasionally bumped into us while swimming. Wow.

We liked the decorating scheme, and the furniture was all quite comfortable. The kitchen was well stocked, and we really appreciated having sand toys and boogie boards and beach towels included. (One suggestion: it would have been great to have a portable crib--I imagine other families would really appreciate having this as well.)

Our big complaint was the general grunge. The condo had been cleaned as well as possible, and we didn't see any bugs. But either the unit was getting old, or corners were cut in the building process. The 2nd bathroom had lots of mildew; paint was flaking off of the lanai table and chairs (pretty yucky when the kids tracked that into the condo); the keys to the pool were unnecessary because the locks were rusted out; the pool shower had become detached from the fence and was hanging at an angle; etc.

  • Stayed July 2009, travelled with family
    • Location
    • Rooms
    • Cleanliness
Helpful?
3 Thank Julia290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kona Nalu

Property: Kona Nalu
Address: 76-6212 Alii Dr, Kailua-Kona, Island of Hawaii, HI
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Hotel Style:
Ranked #26 of 36 Speciality Lodging in Kailua-Kona
Number of rooms: 5
Also Known As:
Kona Nalu Hotel Kailua-Kona
Kona Nalu Hawaii/Kailua-Kona

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