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Wyndham Kona Hawaiian Resort
Ranked #3 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersSilver level
Reviewed 9 July 2014

Stayed here July 2014. Units have nice layout but the furniture is old and uncomfortable. The carpet is old and I wonder why in a place near sandy beaches it isn't tiled anyway. The spa tub in the master bedroom is one of those like in the dial is commercials... Only one person can get in at a time... The grounds were pretty. The staff were friendly. Pools were small but ok. Location is not on the beach and across the street the beach is rocky so you have to drive to sandy beach area. Otherwise location is short drive distance to grocery and restaurants nearby.

Room Tip: Blogs are two stories with stair access to upper units. If stairs are a challenge ask for lower lev...
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Allison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy C, Front Office Manager at Wyndham Kona Hawaiian Resort, responded to this reviewResponded 16 July 2014

Aloha,

Thank you kindly for all the wonderful words that you shared to us it's greatly appreciated. The resort is close to the beach and all the restaurant is only a minutes away. As for the units they've been renovated 5 years ago with new carpets and furnitures.

Mahalo,

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370 - 376 of 796 reviews

Reviewed 7 July 2014

We booked this resort through a Hawaiian Airlines package deal. I thought that the price was incredible for the room quality. Our family of six attended (three adults/three kids) and we had a two bedroom/two bath condo.

We arrived at the hotel pretty early in the morning (around 8:30am). We were told that check-in wasn't until 4pm and no rooms were currently available, however, the lady wrote down my cell phone number and said that she would call as soon as a room became available. The lady offered to store our luggage for us, too. It was around noon that I got a call from the front desk, stating that our room was ready.

I thought that the space of the unit was perfect, and the layout was also great. The six of us slept comfortably in the room.

I've read some reviews that state the internet isn't the greatest. I can vouch for that. The internet isn't the greatest, but I didn't mind. It was actually nice to break away from technology for a few days and enjoy our vacation.

The only thing that I didn't like was the fact that we weren't told (upon check-in), that our room wouldn't be serviced while we were there. I found out on our third day (by reading the information book in the room), that the rooms were only serviced mid-week. If you want clean towels you have to wash them yourself with the laundry detergent provided in the room. I guess if you want more shampoo/conditioner, you need to go to the front desk and request that. I didn't mind washing our towels, but it would have been helpful if I had known upon check-in that our room wasn't going to be serviced.

I would definitely stay there again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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4  Thank brennabonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy C, Front Office Manager at Wyndham Kona Hawaiian Resort, responded to this reviewResponded 16 July 2014

Aloha,

We greatly appreciate all the wonderful comments that you gave us during your stay in Kona hawaiian resort. We apologize about the internet connection that occur during your stay.

Mahalo,

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Reviewed 2 July 2014

This is a very nice Kona Resort. The units are spacious and out room was immaculate upon checking in. Found it to be very quiet also, which I don't think I've ever experienced before in a "timeshare resort".
The timeshare presentation was typical of most. Not a whole lot of pressure and the presenters were polite.
My one and only complaint about the resort had to do with their wi-fi. It is absolutely horrible, AT&T is the provider and they just guaranteed me not switching to them because of the shoddy experience I had with it here at the resort. And they can't blame it on being in Kona. I stayed one night at the Royal Kona while here and the wifi was excellent... So Wyndham, please get your act together on this. As it stands now, I won't be coming back because I need access to the internet and I don't like having to find some place else in town to enjoy it. Plus when using my smartphone it kept exiting the wifi connection due to "slow connection times" so unbeknownst to me when I thought I was using my wifi on my phone, it was actually pulling from my data usage. Luckily, I caught it and turned off my phone. In the 4 days I've spent here so far, it had managed to eat up 75% of my data plan, because the wifi was exited.

Oh and one other thing.. when I went to use the dryer, there were some articles of clothing from the previous guest still in there along with a bandaid! Apparently the service staff doesn't check the washer and dryers.. so be prepared...

Also no direct beach access, so be prepared to drive if you want to get to the beach.

  • Stayed: July 2014, travelled with family
    • Value
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Thank Mellowmom50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy C, Front Office Manager at Wyndham Kona Hawaiian Resort, responded to this reviewResponded 5 July 2014

Thank you for this great feedback. This will allow us to continue to enhance the vacation experience at our resort. Mahalo.

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Reviewed 2 July 2014

This is the 2nd year that we have stayed here, and we absolutely love this place. The pools are simple, but all my kids need is a little bit of water to have a great time. Since we visit from Maui, and the beaches in Kona arent the greatest, they basically live at the pool. The rooms are spacious and the master bedrooms are beautiful. Tim, at the front desk was very professional and accomodating and will return next year. We still have not been able to make the time share meeting, but hope to make it next time. You wont be dissapointed. Aloha

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank Waisaipapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy C, Front Office Manager at Wyndham Kona Hawaiian Resort, responded to this reviewResponded 5 July 2014

Aloha,
Thank you for the great feedback. Great to hear that Tim did a wonderful job with the entire check in process. We look forward for your next visit.

Mahalo

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Reviewed 30 June 2014

We just got back from this fun vacation yesterday, and as Wyndham owners, we took advantage of being able to stay at the Kona Hawaiian Resort. The rooms are quite large, and every unit has a private lanai. We had no issues with parking during our time there (6/22-6/29). There is also a desk that can book all of your activities for you. The pools are small compared to other Wyndham resorts, but it makes sense considering that visitors are probably going to be at the beach. We went to the pool twice and it was never crowded. You are looking at at least a 15 minute walk to restaurants, but the view along the way is so beautiful, it doesn't even feel like a long walk. My only constructive criticism is with the fitness room. It had one treadmill, one bicycle, and one nordic cardio machine in addition to the four fitness machines. There are no free weights. But, hey, who needs to work out in a cramped fitness room when you can run or walk along Ali'i drive?

Room Tip: Ask for a downstairs room.
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  • Stayed: June 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
1  Thank Terri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy C, Front Office Manager at Wyndham Kona Hawaiian Resort, responded to this reviewResponded 7 July 2014

Thank you for the kind words. We are glad to hear you enjoyed your stay. Again, thank you for reaching out and we look forward to your next visit.

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Reviewed 30 June 2014

We are Wyndham timeshare owners and decided to spend five nights at the Kona Hawaiian. The units are all two-bedroom and come with a full kitchen, appliances, cooking and eating utensils and dishes. Washer/dryer in each unit. The property provides initial portions of coffee, laundry soap and dish soap. If you need more you must pay at the front desk. There was no room service during our stay, but you can wash towels yourself in the w/d (note: we have stayed at other Wyndham properties where they provided replacement coffee/soap free of charge and we could swap our towels for clean ones). This property does have loaner beach equipment which is a nice feature. The property itself is well landscaped and maintained and not too far from the main town of Kona. Most will find it too far to walk so a car is a necessity. There is an exercise room with a couple of treadmills, an eliptical, and a universal-type weight machine. All the staff were friendly and helpful. Our WiFi worked pretty well most time, but in the evenings it appeared to be saturated by demand and the speed was slow. Overall, we really enjoyed it and would stay here again without hesitation.

Room Tip: Ask for a lanai overlooking the pool area.
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sheiksan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy C, Front Office Manager at Wyndham Kona Hawaiian Resort, responded to this reviewResponded 16 July 2014

Aloha,
We would like to thank you for the comments and we appreciate it. Thank you for you kind words for our staff and the service provided and we will share it to everyone.

Mahalo,

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Reviewed 29 June 2014

I stayed here recently and wanted to give a couple of tips regarding the timeshare presentation that is offered to guests. Here are 3 tips:

1) If you have time, you should definitely knock it out one of the mornings. The presentation is just above the upper pool.

2) Don't settle for anything less than $125 and a box of chocolates. The guy at the counter said $100 was the best he could offer and that he was "taking one for the team", but I knew Boss Frogs offered $125, so I didn't budge. We had a voicemail later that night confirming $125 was accepted.

3) Don't believe a word they say. They told us 140,000 points is equivalent to two weeks in Hawaii. However, it takes AT LEAST 220,000 to stay ONE week at this resort. The rep was very misleading and we tried to report this to management (no response). Just know that you can buy points from timeshare re-sellers at a fraction of the price if you really are interested.

I hope this helps. We loved our stay.

Stayed: June 2014, travelled with family
6  Thank pvtmulholland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy C, Front Office Manager at Wyndham Kona Hawaiian Resort, responded to this reviewResponded 9 July 2014

Aloha,
Thank you for this feedback and some tips for other travelers. This will allow us to continue to enhance the vacation experience at our resort. Please let us know if there are opportunities to make your stay better in the future.

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Additional Information about Wyndham Kona Hawaiian Resort

Address: 75-5961 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740-1333 (Formerly Kona Hawaiian Resort)
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kailua-Kona
#2 Top resorts Hotel in Kailua-Kona
#3 Romantic Hotel in Kailua-Kona
#3 Family Hotel in Kailua-Kona
Price Range: £185 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Kona Hawaiian Resort 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
2 bedroom apartment ... more   less 
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Also Known As:
Wyndham Kona Hawaiian Hotel Kailua-Kona
Wyndham Kailua Kona
Kona Hawaiian Village
Kona Hawaiian Resort
Wyndham Kona Hawaiian Resort Hawaii/Kailua-Kona

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