We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent value, great experience!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #6 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Edmonton, Canada
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent value, great experience!”
Reviewed 7 May 2013

We were at this hotel for 10 days in February 2013. We had a very decent room, well equipped with a view of the golf course and hilly range. It was a very quiet hotel, clean and good centre point for a home base while touring the island. Our package included breakfast each day, which was not fancy but quite nice, overlooking the ocean. The other restaurant available was Ray's where you could see the Manta Rays coming up to feed on the rocky area just metros away. They were so awesome to see!
This was our first time at a destination hotel that wasn't all inclusive and we are so glad it wasn't.
It was up to us to explore the island at our own schedule. No tour busses lining up to take you to the brochure tourist locations, stuck on a bus all day. We may not have had the chance to explore the gems the island had to offer if we didn't have our own rented car. The restaurants we found were not on any "must see" brochure, just word of mouth from locals and other travelers. Definitely would recommend the Sheraton again. Word of warning though, it does really roll up the rug after 9:00 pm. So if you want nightlife, this is not the place for you.

Room Tip: Wifi can be a bit tempermental, but not a deal breaker
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 13 May 2013
Thank you so much for sharing your feedback as well as your recommendation. We are thrilled you had such a positive experience at Sheraton Kona Resort & Spa at Keauhou Bay and delighted that you found our location to be a good central point for exploring the Big Island. The manta rays hold a special place in our hearts and Rays on the Bay is the only restaurant in the world with views of these beautiful creatures in their natural environment. We hope that you will be back soon to explore even more of the island. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,531 reviews from our community

Traveller rating
    787
    907
    489
    223
    125
See reviews for
687
1,284
89
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (843)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hughson, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2013

Great views (ask for ocean view) great service, lots of "plug in stations" , wonderful pools by the ocean with fun slides for all ages and great eating places! Don't miss Rays at the Bay restraurant/bar where you can view the manta's swimming in the ocean!

Room Tip: Ask for ocean view!
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RandP4143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 13 May 2013
Rays on the Bays at Sheraton Kona Resort & Spa at Keauhou Bay offers endless ocean views, romantic sunsets, a perfect view to Keauhou’s resident giant manta rays, and delicious local cuisine; we are thrilled you enjoyed your time there. We want to thank you for your positive review and let you know that everyone here is awaiting the chance to welcome you back. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Vista, Texas, United States
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 May 2013

First time to Kona and perfect spot to launch from. If you want to stay and be waited on hand and foot it has all first class amenities! Haleo luau especially fun. Can get lost in time watching the manta rays with cocktail in hand. Close to alii ave for shopping and to the best snorkeling in south kona. Wonderful stay!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 13 May 2013
Mahalo for your many wonderful comments. We are truly delighted that you found our location on the island’s sun-kissed leeward coast to be perfect for all your needs while visiting. At Sheraton Kona Resort & Spa at Keauhou Bay we love our guests and make it a top priority to care for them and see that all their needs are met. Thank you for sharing your review; we hope we can welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
burlington
Level 4 Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 May 2013

Stayed in March 2013. Lovely pool - beautiful grounds. You can watch the mantarays at night from your room. You cannot swim in the water because of the rock. Buildings on the outside can do with a bit of paint. Great staff.

Room Tip: ask for a room that will allow you to view the manta rays
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donnaburlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 13 May 2013
Aloha! Mahalo for sharing your review of Sheraton Kona Resort & Spa at Keauhou Bay with everyone. It means to the world to us to learn that you enjoyed your stay and our staff. Please visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, PA
Level 4 Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 May 2013

We stayed at the Four Seasons Maui for over a week then headed to this hotel on the Big Island. Overall, this hotel is nice and was perfectly adequate for our purposes. We basically were only here to sleep, otherwise we were out and about exploring the island. Having just come from the Four Seasons, I was let down by this hotel because it certainly was not as nice. Don't get me wrong, the room was very clean. It was certainly just not as luxurious. The pools looked nice, but in my opinion if you were looking for more of a pool and beach vacation there are probably comparable if not better options down the street in the Kailua Kona area. This hotel is up the street from that and kind of isolated, but overall was very convenient as a starting point to explore the island.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKCPittsburgh_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 13 May 2013
Thank you for your comments regarding your recent stay with us. Although you have expressed an appreciation for pool and the cleanliness of our hotel it is definitely disappointing to learn that we did not fully impress you. We are grateful for your feedback and hope that we can welcome you back again someday. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 May 2013

I recently spent 2 nights at the Sheraton resort in Kona and had a good stay. The rooms and the resort were very clean. The pool is easily the highlight of resort with two great sized pools and a fun waterslide with great views.

The only downside to our stay was the $30/day resort fee we were surprised to find out was required at the time of check-in. We booked on Expedia and there was no mention of the fee and while it wasn't that expensive, it was a surprise considering the rooms themselves were already strongly priced.

Overall a good experience and I would consider staying there again in the future.

Room Tip: We had a partial ocean view that overlooked a nice green area and the tennis courts. The ocean was s...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elliot J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 13 May 2013
Aloha and thank you for taking the time to share your review here. It was wonderful to learn how much you enjoyed your overall stay at Sheraton Kona Resort & Spa at Keauhou Bay and of your appreciation for our multi-level system of pools with its 200-foot-long lava tube waterslide. We do regret that you were unaware of the resort charge at the time you reserved your stay. The charge provides our guests a generous array of amenities and services for one nominal all-inclusive fee. A full list of benefits can be found on our website. Thank you so much for your comments; we hope to welcome you back soon. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broomfield, Colorado, United States
Level 6 Contributor
168 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 1 May 2013

Wow! We booked an ocean front room with a Groupon in January of 2013. We couldn't have asked for a better view. It was stunning. We could feel the ocean spray from our balcony. We could whale watch from our room. Incredible! The service was wonderful. Every person we had contact with made us feel important and welcome. Our room wasn't gorgeous. It was clean. It could use some updating and if you are looking for 4 or 5 star this probably isn't it based on the rooms. However, who is looking at the room in Hawaii??? Even with the not so updated room, with a commerical toilet that looked like it was straight out of a gas station, I wouldn't have changed hotels. It is remarkable! We did the breakfast buffet and it was a bust. However, if you drive a half hour north to waikoloa, the Hilton breakfast buffet is amazing.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 7 May 2013
Aloha and thank you so much for your review of Sheraton Kona Resort & Spa at Keauhou Bay. We love to receive feedback from our guests and truly enjoyed reading your comments about your recent stay. It is always our desire to provide outstanding service to our guests so that they feel welcomed, relaxed and completely cared for. All your feedback is sincerely appreciated and we hope that you will return for another visit soon. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kailua-Kona
6.0 mi away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
31.7 mi away
Hapuna Beach Prince Hotel
32.3 mi away
Mauna Kea Beach Hotel, Autograph Collection
Show Prices
Show Prices
Show Prices
5.8 mi away
Holiday Inn Express Hotel & Suites Kailua-Kona
5.3 mi away
Royal Kona Resort
Royal Kona Resort
#9 of 14 in Kailua-Kona
2,847 reviews
28.0 mi away
Fairmont Orchid, Hawaii
Show Prices
Show Prices
Show Prices

Been to Sheraton Kona Resort & Spa at Keauhou Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Property: Sheraton Kona Resort & Spa at Keauhou Bay
Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ebookers, Expedia, Ctrip TA, Odigeo, Hotels.com, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing