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“Lovely Pools”

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Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #6 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Riverside, California
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Lovely Pools”
Reviewed 6 April 2014

This is a big resort that is very impersonal. Our room was large w/ a balcony and fridge. The beds were very comfy and toiletries were nice. It is reasonably close to a shopping area (drive if you plan to buy anything) that has a market and a few restaurants, drug store and movie theater.The hotel does have a shuttle but we didn't use it as we had a car. I wouldn't stay here without a car. There is only one restaurant open for dinner at the resort (Rays) and it is VERY expensive. Went out several times trying to see the Manta Rays to no avail. The hotel has no beach and no access to the water. I really can't complain about anything it was just not my kind of hotel. Be advised there is an additional $30 a day (more w/ tax) resort fee.

Green Features: We put out the card 3xs to not have our room cleaned/towels changed and received $5 credit good toward food/beverages (no alcohol) each time.
  • Stayed March 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pachappa2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Auckland
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 April 2014

On arriving into the hotel we were pleasantly happy with the resort. Rays on the Bay was a nice restaurant with a nice setting. Rooms are average and looking slightly dated in terms of bathroom. Bed was very comfortable and luxurious. The only grip the breakfast was one of the worst I have ever had. Poor selection and what was there was really bad. Free trolley was an added bonus into Kona.

Room Tip: Think all the rooms are well positioned and you would be guaranteed a good view.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Rachael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria
Level Contributor
5 reviews
3 hotel reviews
Reviewed 5 April 2014

Great place to visit. Makes up for not having a sandy beach by the Keahlou Bay next door and the pool is great! Just a small suggestion to the Mantas on the Bay restaurant......have a separate area for the people walking out on the deck to avoid those having dinner......would come back again for sure.

Room Tip: Ocean front rooms are the way to got...so worth the extra cost!
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Green Features: Really loved the hotels connection to the aloha spirit. The respect of this is amazing. Thoroughly recommend taking the hour to tour the property with Lilly and getting the Hawaiian history of this area.
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 8 April 2014
Aloha Tim S,

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our beautiful Resort and pool! As we strive to achieve excellence in customer service, we sincerely appreciate your comments, and will share this with our entire team!

Thank you again for your review. We appreciate the opportunity to improve on our guest services, and hope to welcome you back to the Sheraton Kona Resort & Spa in the future! Mahalo nui loa!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kailua-Kona, Hawaii
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 April 2014

Sat down in pool bar dirty table waitress brought us menus said she would be back. We waited and waited she took another's order dropped off a check the proceeded to bus 2 tables. Hence we walked a waste of 30 minutes

  • Stayed April 2014
    • Location
    • Cleanliness
Helpful?
1 Thank Jmhouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 4 April 2014
Aloha Jmhouge,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and have shared this with our management team. Please know that we are in the process of completely retraining all our staff with the most up to date Starwood Hotels & Resorts policies and procedures, and are addressing your concerns with our staff.

Thank you again for your review. We appreciate your comments, and the opportunity to improve on our guest services. Mahalo nui loa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cartwright
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 April 2014

Wow...what a wonderful surprise!!! This resort was closed for a while, and I'm so glad they reopened. It is very classic and can stand the test of time.
The absolute best part of this resort is the grounds. The gardens outside of the pool area are breath taking! A short walk will take u to the boat docks where you can see the coral and fish from the dock. There was a momma kitty with her babies there, and we watched as she walked up the waterside one morning before it was turned on! She jumped off at the lifeguard stand on top of the slide.
The poolside cafe was great, as was the gift shop and of course the bar. Very nice, peaceful, and relaxing.

Room Tip: Poolside next to the ocean is preferred, but not necessary unless u plan on spending more time indoo...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 3 April 2014
Aloha Amber S,

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our beautiful Resort! As we strive to achieve excellence in customer service, it is wonderful to receive such positive comments from our valued guests, and we will be sure to share this with our entire team!

Thank you again for your review! We look forward to welcoming you back to the Sheraton Kona Resort & Spa in the future! Mahalo nui loa!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 April 2014

We stayed at a hotel in the Kona town and just hated it. After one night of roaches and an uncomfortable bed, we moved to the Sheraton and we are so glad we did. The hotel was away from everything but that was fine, it offered us everything we wanted. The staff were accommodating, the restaurants were pricey and okay, but the view of the ocean when you woke up were so awesome! We saw whales and mantas, what a great combination. Glad we stayed at the Sheraton and next time we're in Kona, we will book again. Thank you for making our stay wonderful!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meilin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, 2 April 2014
Aloha Meilin S,

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our friendly staff and beautiful views! As we strive to achieve excellence in customer service, it is wonderful to receive such positive comments, and we will be sure to share this with our entire team!

Thank you again for your review. We appreciate your comments, and the opportunity to improve on our guest services. We look forward to welcoming you back to the Sheraton Kona Resort & Spa in the future! Mahalo nui loa!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 March 2014

Pros:
-property is nice, situated on cliffs, lovely sunsets.
-The pools are nice and well maintained, they have a water-slide, volleyball nets and 2 hot tubs.
-drink/food prices are reasonable.
-close to Kona and local restaurants and shopping.
-lots of seating at the pools.
-fireplaces at rays on the bay were a cozy place to enjoy a drink and watch the manta rays in the water. Also great place to watch sunset.

Cons:
-rooms were very dated.
-we had ants and a cockroach in our room.
-showers were old and shower heads clogged.
-food was average. We drove into Kona for most of our meals (cheaper and better quality).
-no beach
-we were told we were upgraded to a partial ocean-view. I couldn't see any ocean, just a parking lot.

I would return, but I'd explore other options first.

Green Features: They offer you a $5 resort credit for skipping out on having your room cleaned.
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank csmears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Property: Sheraton Kona Resort & Spa at Keauhou Bay
Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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