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Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Ranked #4 of 14 Hotels in Kailua-Kona
Certificate of Excellence
Reviewed 21 April 2014

Great location, great hotel, AWESOME staff...the list goes on. We went to Kona for a week of training on the Ironman course. Was just a perfect trip and the hotel and definitely the staff made it extra special. The staff (front desk, cleaning, restaurant) were all super friendly and helpful. They solved all of our problems and catered to all of our requests and bikes. Was great to be able to walk out the door and just 1 minute to the pier to do some swimming (and swimming with dolphins) and then just up the road to the Queen K to ride the course. The pool was great and right on the beach. There was always a spot under an umbrella waiting for us after a long hot day of training. Overall a great place to stay!

  • Stayed: April 2014, travelled as a couple
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1  Thank Sophia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 April 2014

Aloha,
We could not be more pleased to hear that your recent stay at the Courtyard King Kamehameha’s Kona Beach Hotel was such a great experience. We’re glad that you found our location to be perfect for all your training needs and glad to hear that our staff provided you with exceptional service. We have a great property but I think it’s our staff that really makes the experience. We pride ourselves on offering the best in island hospitality. Our entire team looks forward to your return. Mahalo

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Reviewed 21 April 2014 via mobile

West Tower, 3rd floor or higher.

Enjoyed this hotel as great first night of rest after long trip from mainland. Staff friendly and accommodating. East tower is noisier due to road and pier but fun to watch all the swimmers off the pier in the morning.

Stayed: April 2014, travelled with friends
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 April 2014

Aloha,
I’m glad to hear you enjoyed your stay. Thank you for taking the time to share your review. We look forward to having you stay with us again in the future. Mahalo

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Reviewed 21 April 2014

One of our best experience among all 5 starts hotel that we had stayed in.
Room was very comfortable, breakfast and foods were really good specially the traditional dinner which the taste was amazing, transfer to hotel was enjoyable specially when we found we have internet access on the car.
More than all these was the great staff that we had been in touch and their brilliant hospitality which we believe is the greatest thing that makes this hotel become outstanding among many other 5star hotels.
Thanks to all staffs and management

  • Stayed: April 2014, travelled as a couple
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1  Thank Reza A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 April 2014

Aloha,
Thank you so much for your wonderful review of the Courtyard King Kamehameha’s Kona Beach Hotel. We are pleased to learn how much you enjoyed your stay as well as your dining experience at our restaurant. Your many lovely compliments for our hotel and staff are greatly appreciated and I will be sure to share your kind words with our staff. We hope that we can welcome you back soon. Mahalo

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Reviewed 20 April 2014

Stayed here for six nights with my husband. Here are some of the pros and cons of our experience:

PROS:
- Staff are excellent!
- Room was clean
- Excellent location
- Ability to pay a minimal fee for a late checkout (if available)
- Hotel parking fee was reasonable
- Accommodating staff
- Room was quiet (A first for me!)

CONS:
- Room was small

All in all, we enjoyed our stay. We would recommend the hotel to anyone. Very well done!!!

  • Stayed: April 2014, travelled as a couple
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Thank veggienb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 April 2014

Aloha,
Thank you for choosing the Courtyard King Kamehameha’s Kona Beach Hotel for your six night stay in Kona. We appreciate and value all guest feedback and would like to thank you for sharing your experience with us. However, it is disappointing to hear that our rooms did not fully meet your expectations. Thank you so much for your recommendation; we hope to welcome you back in the future. Mahalo

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Reviewed 18 April 2014

I've stayed at Courtyard King Kamehameha's hotel twice in the past 6 months. It's a great hotel and very reasonably priced. The rooms are very clean and have been nicely updated. The staff is very courteous and professional. The first time I stayed there, we got a room with an ocean view on the 2nd floor. It was quite lively from all the activity by the pool, beach and marina below. The 2nd visit I opted for an upper floor, no ocean view and got a room facing part of the tennis courts and pond on the 6th floor. I much preferred this quieter room. My only small complaint is that the hotel must spray the hallways with air freshener several times a day as the fragrance is VERY strong when you step out of the elevator. People with lung issues may react a bit, like I did.

Room Tip: Upper floors are quieter.
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  • Stayed: November 2013, travelled on business
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1  Thank GTara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 April 2014

Aloha,
We appreciate you taking the time to review our property on Trip Advisor. We are delighted to hear that you enjoyed your stay on both visits. Thank you for your feedback and we look forward to your next stay with us. Mahalo

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Reviewed 18 April 2014

We have spent many nights at the King Kam hotel on the water in Kona. It is a very clean, nice, friendly hotel. The staff are exceptional, helpful, and kind. The rooms are very much Hawaiian and have great views. The pool is a great place to relax and enjoy the sun and drinks. The food is great. I would suggest staying here if you are travelling to Kona. The price is right and the location is perfect.

  • Stayed: June 2013, travelled as a couple
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2  Thank Jul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 23 April 2014

Aloha,
Thank you for your kind review of the Courtyard King Kamehameha's Kona Beach Hotel. We were so pleased to learn that you had a very nice time while staying with us and enjoyed your accommodations in addition to the friendliness of our staff. We look forward to your next visit. Mahalo

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Reviewed 17 April 2014

To celebrate our 50th Anniversary I reserved an Oceanfront King room at the Marriott King Kamehameha's Kona Beach Hotel online. I called the hotel directly to request a room with a nice view and explained it was a very special occasion. Upon check-in I asked if the room had a nice view and the reply was "it's oceanfront" . Our oceanfront room looked out to a black rooftop the size of a basketball court, then a building, next a pier, and then a little water.

Immediately we returned to reception and explained our disappointment. The agent said he couldn't do anything. So he checked with 2 managers and again said there was nothing he could do. Then he said he emailed someone and put all notes in the computer and the 2 managers were working on it. He instructed us not to unpack and return with suitcases to reception by 11AM the next day. Following his instructions we went back down by 11AM only to find that nobody knew anything about our problem and our name wasn't even on the list to change rooms.

So I asked to see a manager. I explained the situation to Wendy. She seemed very understanding and wanted to help. After a while she was able to switch around some rooms and asked if we would be willing to forgo the king bed for 2 queens but the oceanfront view would be nice. That was acceptable to us.

The first 24 hours of our stay were wasted because either nobody read the special request or nobody cared.

To make matters worse I wrote a detailed letter to the General Manager of Marriott King Kamehameha's Kona Beach Hotel 2 months ago and never received any response. It appears like nobody seems to care.

That's too bad because the hotel is nice...the location is nice...rooms are nice.....but they just don't seem to care.

Room Tip: Beware all Oceanfront rooms are not Oceanfront
See more room tips
  • Stayed: January 2014, travelled as a couple
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3  Thank dnbleavenworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 18 April 2014

Aloha,
Thank you for taking the time to review our property on Trip Advisor. It is truly disappointing that we could not fully impress you during your stay. I would like to extend my sincerest apologies to you and your wife for falling short of fulfilling your expectations and for the inconveniences that you experienced as a result of the issues you encountered during your stay with us.

We regret that we were not able to create a better experience on this special occasion but appreciate the time you have taken to explain your experience. It is our goal to ensure a positive experience for every one of our guests. Your satisfaction is important to us and we will be using your feedback to identify opportunities for improvements to ensure we offer a better experience for guests in the future.
At your convenience I would appreciate the opportunity to further discuss your stay and resolve your concerns to your full satisfaction. Please contact me at (808) 331-6325
Sincerely,
Jak Hu, General Manager

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Additional Information about Courtyard by Marriott King Kamehameha's Kona Beach Hotel

Address: 75-5660 Palani Road, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Courtyard King Kamehameha's Kona Beach Hotel)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Kailua-Kona
#2 Family Hotel in Kailua-Kona
#5 Romantic Hotel in Kailua-Kona
Price Range: £144 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard by Marriott King Kamehameha's Kona Beach Hotel 3.5*
Number of rooms: 452
Official Description (provided by the hotel):
Courtyard King Kamehameha's Kona Beach Hotel welcomes you to the Big Island of Hawaii for a memorable vacation. Located on the historical site where the famed Hawaiian King Kamehameha once lived, our beachfront hotel provides ocean views and direct access to Kailua Pier. We're also a short distance from downtown Kona, Kahaluu Beach Park, Kealakekua Bay, and Kailua Village. Following a day of Big Island sightseeing, settle into our Kona hotel rooms and suites with private lanais, 37" flat-screen TVs, and complimentary Wi-Fi. During your stay, you'll also enjoy our infinity pool, onsite gym and yoga studio, day spa, and white sand beach. Choose from 2 savory restaurants for a delicious meal, complemented with beautiful ocean views! Our hotel also features an Island Breeze Luau to show you even more of Hawaii's vibrant culture! The Courtyard King Kamehameha's Kona Beach Hotel is here to deliver your ultimate island adventure, where we offer resort amenities without the resort fees. ... more   less 
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Also Known As:
Hotel King Kamehamehas Kona Beach
Hawaii King Kamehamehas Kona Beach Hotel
Courtyard By Marriott King Kamehameha's Kona Beach Hotel Hawaii/Kailua-Kona

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