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“古いけど居心地の良いホテルでした!”

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Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Ranked #4 of 14 Hotels in Kailua-Kona
Certificate of Excellence
Kawaguchi, Japan
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“古いけど居心地の良いホテルでした!”
Reviewed 3 May 2014

スタッフは皆ホスピタリティに溢れ、行き過ぎないサービスが心地よかったです。
エクスペディアの最安値パッケージで個人手配したので、お部屋にはあまり期待していませんでしたが最上階の6Fで海も見え、朝の景色はとてもよかったです!
今回レンタカーを借りていましたが駐車場も広く、停める場所にも困りませんでしたし、駐車場ゲートのスタッフもとても対応が良かったです。

建物は、古さはあるもののさっぱりと綺麗に整えられており、心地が良かったです。

何よりも感動したのが、お部屋のベッドの寝心地。
不思議と腰が浮かないんです!いつも腰痛に悩まされ、横向きで寝るのですがちゃんと仰向けで寝ても腰が浮かないため腰痛が起きませんでした!

口コミでバスグッズのアメニティが無いとありましたが、お部屋にはシャンプー、コンディショナー、ボディソープのアメニティがついていました。
タオルは口コミ通り、たっぷりあります。(プール用タオルも別に置いてありました)

お部屋は広く、クイーンサイズのベッドが2台入っていてもまだ余裕のある広さです。

残念な点が2点。
これは、建物の古さからくるものなのでしょうがないとは思いますが、バスルームのコンセントプラグが壊れていました。連絡を入れてすぐに直して貰えましたがその後また電気が通じなくなりました。
後、チェックインしてお部屋に入り、ラナイへの扉を開けたらラナイで小鳥が死んでいました。
母が何かでつまんで下の中庭へ落としましたが(←これはこれでスゴい。。私にはできませんからww)
翌日、翌々日とラナイでパタパタ音がするので見てみると、小鳥が部屋の中にj入ろうとガラス窓に一生懸命突進しています(驚) びっくりしました。
私が近づくとすぐに飛んで行ってしまいましたが、何かがガラスに映っているようです。斜光扉を閉めていないと小鳥がガラス戸にぶつかってくるようです。

それでも、立地、スタッフの対応、サービス共に満足に行くものでした。
ビッグアイランドに行く際にはまたぜひ利用したいと思います。
I commend all of the hotel staffs' hospitality. My mom and I had a lovely vacation thanks to their service!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mana_asako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this review, 28 May 2014
Aloha,
Than you for sharing your comments regarding your recent stay with us. We were so pleased to learn that you and your mom had a nice time while staying with us and enjoyed your accommodations in addition to the friendliness of our staff. Please visit us again as it would be our pleasure to welcome you back. Mahalo
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Traveller tips help you choose the right room.   Room tips (746)
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Toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 May 2014

Just returned from an amazing holiday to the Courtyard Marriott. My husband and I were visiting the big Island for the first time. Here are the highlights:

- excellent, friendly hotel staff
- beautiful pool and hot tub
- easy access for chairs/loungers by the pool and on the beach
- modern, clean room (ours had a fridge, coffee maker and Kona coffee daily
- excellent location in town (walking distance to shops, cafes, restaurants, beaches, etc. And easy driving access to major roads)
- great parking lot
- beautiful grounds
- decent ocean view (we were in the west tower, room 564)

Downfall:
- price of food at the restaurant (i.e.,$42/adult buffet; $7 coffee)- definitely eat elsewhere (there are tons of great eats and drinks within walking distance and a variety of grocery stores for snacks, etc.)

Having said that, it was so easy to have a wonderful time on this island while staying at this hotel - when we're lucky enough to come back, we'll definitely stay here again! Mahalo!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Stefitsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this review, 19 May 2014
Aloha,
We are thrilled that on your first trip to the Big Island you chose to stay at the Courtyard King Kamehameha’s Kona Beach Hotel. Although you expressed an appreciation for our excellent location, pool, friendly staff and clean rooms it is definitely disappointing to learn that we did not fully impress you at our restaurant. We are grateful for your feedback and hope that we can welcome you back again in the future. Mahalo
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Michigan
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 May 2014

The Courtyard King Kamehameha Kona Beach Resort is in a perfect location. It is at the beginning of the shopping village with many wonderful places to eat at shop just a few steps away from the hotel, and it's also on a beach area (2 in fact) that has a protected swimming area and offers many water adventures! From our oceanview room we could watch the cruise ships come into the area, the outriggers go out with beginners and experienced sailors, weddings begin and end, snorklers go out and come back in, the morning "swim groups" take off, children and adults playing on the beautiful sand and just about all the activities that live on the main dock in Kialua-Kona. The hotel had perhaps the best staff that I have ever experienced anywhere-and I've traveled for my job for 22 years. Mahalo to the entire staff but especially Haidee at the front desk and Bernie in housekeeping! Arturo was the bellman that we always looked forward to seeing with his helpful smiles and his quick wit! The hotel has self parking in an enclosed lot that was easy in and out and I always felt was safe. The hotel pool is an infinity pool and wonderful poolside service for great food and drink. Their jacuzzi was very relaxing after a hard day of sighseeing and shopping! The hotel restaurant, Hona's, was indoor-outdoor with great food and great service. Our favorite restaurants on the strip just across from the hotel were Splasher's for great fish tacos, and the Fish Hopper for the best breakfasts and the perfect happy hour! Just a short walk up the hill from the hotel were coffee shops, more restaurants, Hilo Hattie's (a must for souveniers), Kona Brewing Company, and many other convenient locations.
The shops adjacent to our hotel came in handy for sundries (ABC) and great coffee and beautiful clothing!
I would stay at this hotel again in a heartbeat if I ever have the luxury of visiting this area again. From the minute we pulled our car up to the front was had excellent guest service that was personal and professional. I'm extremely picky when it comes to hotels and their staff, cleanliness and safety. This property should be a model for all hotels to follow! Mahalo to management for creating this environment and staffing only the very best!

Room Tip: If possible, book a room with an ocean view on a high floor, find Haidee when you check in, and try...
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Stepmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this review, 19 May 2014
Aloha and thank you for sharing your positive review of the Courtyard King Kamehameha’s Kona Beach Hotel. We are so glad that you enjoyed so many aspects of your stay including our cleanliness, friendliness of our staff, and our convenient location. We are grateful for your kind praise of our hotel and our entire team looks forward to your return. Mahalo
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Evergreen, CO
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 April 2014

First time to big island. 10 nights. Used my points up. 10 nights hear vs. 8 nights at the fancier marriot property. Didn't have ocean view and would not upgrade me because I was just silver even though the place was about 25% occupied during lower season (November). Parking is $14 per day which seems onerous to me but I'm a midwesterner. Never ate at restaurants inside. Restaurants outside the hotel are pricey. Found a bargain chinese place that has a $3.99 breakfast. Very good and reasonable. We loved the island so much that we came back in December and bought a home in Captain Cook. We call it Kona Palace. We now know that you can get a home for the price of a hotel room. I think for business or friends, the hotel is the way to go. If you want some space or privacy or romanticism or family friendly, i would pick a home.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KB80439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this review, 2 May 2014
Aloha,
Thank you for sharing your recent experience with us. We appreciate your loyalty as a Marriott Rewards member and really do our best to take care of our Rewards members. We take all guests comments seriously; as this is the best way we can gain feedback to improve our hotel. We hope that we will have an opportunity to welcome you back to exceed all your expectations. Mahalo
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Hilo, Hawaii
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 April 2014

You first arrive and park your car then follow the walkway through the door there is no signs telling you where the lobby is located. Left and around the a corner is the lobby and East tower, right goes to the West tower. The staff were all friendly from the front desk clerks to the parking attendants. The room was very clean, modern and spacious and bed was very comfortable. The main downside was the very thin walls. Every time a door closed nearby it shook the wall. In the middle of the night when the neighbors used the bathroom you could hear the toilet very clearly. The Kama'aina rate is a good value for the area and it's definitely better than Royal Kona, Uncle Billy's or Seaside.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Erin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this review, 2 May 2014
Aloha,
Thank you for your review of the Courtyard King Kamehameha’s Kona Beach Hotel. It’s so nice to see a review from one of our Kamaaina. While we’re happy to learn that you enjoyed so many aspects of your stay with us, it is however regrettable that the sounds originating from the doors outside your room were disruptive, we are sorry and hope that this did not take away from your overall experience. Thank you for your kind compliments for our staff and we hope that that you will allow us the pleasure of welcoming you back in the future. Mahalo
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Ottawa, Canada
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 April 2014 via mobile

Stayed here for three nights to start our visit, really liked it. Located right near many restaurants; the hotel restaurant is bit pricey but great food too. Rooms clean and cared for; not all rooms will have nice view of water. Hotel complex includes tour operators, grocery store, sandwich shop (great for takeout lunch), computer kiosk for airline checkin, workout room, pool, and small beach. Staff was friendly, from housekeeping to doormen. The small beach is good for beginning snorkelling, shallow but does have fish to see.

Good place to start a first visit to Kona.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Steve-Laura-Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this review, 8 May 2014
Aloha,
Thank you for choosing to stay at the Courtyard King Kamehameha’s Kona Beach Hotel during the start of your vacation in Hawaii. We are pleased that we could provide you with accommodations that met your expectations. I’m glad to hear that you enjoyed our amenities, pool, beach area, convenient location and also the friendly service provided by our staff. Your kind review is greatly appreciated and we look forward to welcoming you back the next time you are visiting the area. Mahalo
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Denver, Colorado
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 April 2014 via mobile

If you are looking for a wonderful location and view in Kona, this hotel is a great option. It's walking distance (2 or 3 blocks) from the main shopping center in Kona and the staff is very friendly and accommodating. We are traveling with my 94 year old grandmother and it is very easy for her to get around and the hotel's private beach makes it easy for her to enjoy the ocean. I would definitely stay here again.

Stayed April 2014, travelled with family
Helpful?
Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this review, 19 May 2014
Aloha,
Thank you so much for your review of Courtyard King Kamehameha’s Kona Beach Hotel. We are pleased to hear you and your family enjoyed your stay with us as well as our friendly staff and convenient location. We appreciate your feedback and look forward to welcoming you back in the future. Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott King Kamehameha's Kona Beach Hotel

Property: Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Address: 75-5660 Palani Road, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Courtyard King Kamehameha's Kona Beach Hotel)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Kailua-Kona
#2 On the Beach Hotel in Kailua-Kona
#5 Romantic Hotel in Kailua-Kona
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard by Marriott King Kamehameha's Kona Beach Hotel 3.5*
Number of rooms: 452
Official Description (provided by the hotel):
Welcome to Courtyard by Marriott King Kamehameha's Kona Beach Hotel! Our Kona, Hawaii hotel's lobby and restaurants were newly renovated in 2011 and all of our 452 rooms have been upgraded to feature complimentary high speed Internet access, private balconies, mini refrigerators, coffee makers with complimentary Kona Coffee, 37' color flat screen TVs, and complimentary in-room safes. You will experience a brand new kind of hotel when you stay with us and delight in our accommodations from the moment you step into our new lobby. You will also find completely renovated corridors, a refreshed business center, and newly designed meeting rooms, outdoor swimming pool, whirlpool, and fitness center. ... more   less 
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Also Known As:
Hotel King Kamehamehas Kona Beach
Hawaii King Kamehamehas Kona Beach Hotel
Courtyard By Marriott King Kamehameha's Kona Beach Hotel Hawaii/Kailua-Kona

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