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Courtyard by Marriott King Kamehameha's Kona Beach Hotel
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Reviews (3,225)
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All reviewsabc storewest towersmall beachthe big islandhawaiian historywithin walking distancepartial ocean viewisland breezecoffee shoppaddle boardsshops and restaurantspool barhotel is in a great locationloved this hotelbreakfast buffetocean frontali'i drive
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Reviewed 8 May 2014 via mobile

We selected this property primarily for its location. I was familiar with the old King Kam which was dated and in need of refurbishing. But Marriott brand made the difference. Hotel was upgraded beautifully and priced affordably. The location is perfect for variety of reasons, many dinning options, shopping and not feeling trapped. High end properties are 30" away.
Staff was great and as a Gold status reward member, I was not disappointed.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank bento2744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 May 2014

Aloha,
Thank you for choosing to stay with us again and we appreciate your kind words about our associates and hotel renovations. I’m glad that our staff provided you with great service and that you had a great stay with us at the Courtyard King Kamehameha’s Kona Beach Hotel. Mahalo nui loa for taking the time to share your review and we look forward to welcoming you back soon.

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Reviewed 4 May 2014 via mobile

This is a very nice centrally located hotel, one of the few that has a beach. Clean, great service. Food at Billfish Pool bar is good. Honu's is ok for breakfast. Loved having shops in lobby area.

We're simple travelers. This was perfect for us

Stayed: May 2014
5  Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 May 2014

Aloha,
Thank you so much for your review of Courtyard King Kamehameha’s Kona Beach Hotel. We’re pleased to hear that you enjoyed your stay as well as our convenient location. We appreciate your feedback and look forward to welcoming you back in the future. Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

スタッフは皆ホスピタリティに溢れ、行き過ぎないサービスが心地よかったです。
エクスペディアの最安値パッケージで個人手配したので、お部屋にはあまり期待していませんでしたが最上階の6Fで海も見え、朝の景色はとてもよかったです!
今回レンタカーを借りていましたが駐車場も広く、停める場所にも困りませんでしたし、駐車場ゲートのスタッフもとても対応が良かったです。

建物は、古さはあるもののさっぱりと綺麗に整えられており、心地が良かったです。

何よりも感動したのが、お部屋のベッドの寝心地。
不思議と腰が浮かないんです!いつも腰痛に悩まされ、横向きで寝るのですがちゃんと仰向けで寝ても腰が浮かないため腰痛が起きませんでした!

口コミでバスグッズのアメニティが無いとありましたが、お部屋にはシャンプー、コンディショナー、ボディソープのアメニティがついていました。
タオルは口コミ通り、たっぷりあります。(プール用タオルも別に置いてありました)

お部屋は広く、クイーンサイズのベッドが2台入っていてもまだ余裕のある広さです。

残念な点が2点。
これは、建物の古さからくるものなのでしょうがないとは思いますが、バスルームのコンセントプラグが壊れていました。連絡を入れてすぐに直して貰えましたがその後また電気が通じなくなりました。
後、チェックインしてお部屋に入り、ラナイへの扉を開けたらラナイで小鳥が死んでいました。
母が何かでつまんで下の中庭へ落としましたが(←これはこれでスゴい。。私にはできませんからww)
翌日、翌々日とラナイでパタパタ音がするので見てみると、小鳥が部屋の中にj入ろうとガラス窓に一生懸命突進しています(驚) びっくりしました。
私が近づくとすぐに飛んで行ってしまいましたが、何かがガラスに映っているようです。斜光扉を閉めていないと小鳥がガラス戸にぶつかってくるようです。

それでも、立地、スタッフの対応、サービス共に満足に行くものでした。
ビッグアイランドに行く際にはまたぜひ利用したいと思います。
I commend all of the hotel staffs' hospitality. My mom and I had a lovely vacation thanks to their service!

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mana_asako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 28 May 2014

Aloha,
Than you for sharing your comments regarding your recent stay with us. We were so pleased to learn that you and your mom had a nice time while staying with us and enjoyed your accommodations in addition to the friendliness of our staff. Please visit us again as it would be our pleasure to welcome you back. Mahalo

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Reviewed 3 May 2014

Just returned from an amazing holiday to the Courtyard Marriott. My husband and I were visiting the big Island for the first time. Here are the highlights:

- excellent, friendly hotel staff
- beautiful pool and hot tub
- easy access for chairs/loungers by the pool and on the beach
- modern, clean room (ours had a fridge, coffee maker and Kona coffee daily
- excellent location in town (walking distance to shops, cafes, restaurants, beaches, etc. And easy driving access to major roads)
- great parking lot
- beautiful grounds
- decent ocean view (we were in the west tower, room 564)

Downfall:
- price of food at the restaurant (i.e.,$42/adult buffet; $7 coffee)- definitely eat elsewhere (there are tons of great eats and drinks within walking distance and a variety of grocery stores for snacks, etc.)

Having said that, it was so easy to have a wonderful time on this island while staying at this hotel - when we're lucky enough to come back, we'll definitely stay here again! Mahalo!!!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Stefitsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 19 May 2014

Aloha,
We are thrilled that on your first trip to the Big Island you chose to stay at the Courtyard King Kamehameha’s Kona Beach Hotel. Although you expressed an appreciation for our excellent location, pool, friendly staff and clean rooms it is definitely disappointing to learn that we did not fully impress you at our restaurant. We are grateful for your feedback and hope that we can welcome you back again in the future. Mahalo

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Reviewed 2 May 2014

The Courtyard King Kamehameha Kona Beach Resort is in a perfect location. It is at the beginning of the shopping village with many wonderful places to eat at shop just a few steps away from the hotel, and it's also on a beach area (2 in fact) that has a protected swimming area and offers many water adventures! From our oceanview room we could watch the cruise ships come into the area, the outriggers go out with beginners and experienced sailors, weddings begin and end, snorklers go out and come back in, the morning "swim groups" take off, children and adults playing on the beautiful sand and just about all the activities that live on the main dock in Kialua-Kona. The hotel had perhaps the best staff that I have ever experienced anywhere-and I've traveled for my job for 22 years. Mahalo to the entire staff but especially Haidee at the front desk and Bernie in housekeeping! Arturo was the bellman that we always looked forward to seeing with his helpful smiles and his quick wit! The hotel has self parking in an enclosed lot that was easy in and out and I always felt was safe. The hotel pool is an infinity pool and wonderful poolside service for great food and drink. Their jacuzzi was very relaxing after a hard day of sighseeing and shopping! The hotel restaurant, Hona's, was indoor-outdoor with great food and great service. Our favorite restaurants on the strip just across from the hotel were Splasher's for great fish tacos, and the Fish Hopper for the best breakfasts and the perfect happy hour! Just a short walk up the hill from the hotel were coffee shops, more restaurants, Hilo Hattie's (a must for souveniers), Kona Brewing Company, and many other convenient locations.
The shops adjacent to our hotel came in handy for sundries (ABC) and great coffee and beautiful clothing!
I would stay at this hotel again in a heartbeat if I ever have the luxury of visiting this area again. From the minute we pulled our car up to the front was had excellent guest service that was personal and professional. I'm extremely picky when it comes to hotels and their staff, cleanliness and safety. This property should be a model for all hotels to follow! Mahalo to management for creating this environment and staffing only the very best!

Room Tip: If possible, book a room with an ocean view on a high floor, find Haidee when you check in, and try to have an area with Bernie has the housekeeper! Arturo out front will take care of your needs and make you smile.
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Stepmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager03, General Manager at Courtyard by Marriott King Kamehameha's Kona Beach Hotel, responded to this reviewResponded 19 May 2014

Aloha and thank you for sharing your positive review of the Courtyard King Kamehameha’s Kona Beach Hotel. We are so glad that you enjoyed so many aspects of your stay including our cleanliness, friendliness of our staff, and our convenient location. We are grateful for your kind praise of our hotel and our entire team looks forward to your return. Mahalo

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