As many of the other reviewers have mentioned, the hotels in Seward are nothing special. I didn't really know what to expect when we booked here, but we reserved the family room, which had 4 bedrooms and 6 beds. When we checked in the woman at the counter told us there would be an extra fee for our children because we had exceeded the 4 person maximum. Ok. I have done a bit of traveling. I understand room occupancy, but a family room with 4 bedrooms and 6 beds has a maximum occupancy of 4? Charging for kids under 2? We had already paid extensively more for the larger unit and this just doesn't make sense to me. The staff person was forgiving and did not charge us for the children.
I will admit I was disappointed with the rooms - it's the kind of place where you don't want your bare feet to touch the floor, but I figure I can do anything for a night. The blackout curtains did not close all the way and was awoken to sun shining in my face at 5:30am and the bed linens could use an update.
The common living area was clean and comfortable and the kitchen/dining area were adequate. The bathrooms, however, were not well cleaned nor stocked. My husband went to give the kids a bath and pulled a long hunk of hair out of the shower drain. Honestly, I almost threw up. It was gross. I went in to the office to speak with the staff person and she basically said there was nothing she could do aside from giving me my deposit back if we wanted to go elsewhere. It was frustrating to have no one on-site to give it a clean-over. Additionally, there was mold all over the tiles and my Sister-in-law found clothes in one of the drawers.
As a parent there are a couple of safety concerns: there are 4 outside-leading doors to the suite - one of which is upstairs next to the room with two twin beds (a kids room, right?). My 4 yo had no problem opening the door and it made me very nervous that he could get out if he awoke in the night. Also, as I was getting ready in the morning, my daughter (1 1/2) was opening the bathroom cabinet doors and it turns out that's where they store all of the cleaning supplies. It's just not super kid-friendly.
This is not the worst hotel that ever was, that is for sure, but I was really disappointed by it. We had originally been considering renting a private home in Seward for the evening and I wish I had taken that route (vrbo or airbnb). The pride of ownership was certainly lacking in this establishment.
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- Also Known As:
- Harborview Hotel Seward
- Harborview Inn Seward, Alaska