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“Very Poor Service and Furnishings”

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Seward Windsong Lodge
Ranked #2 of 14 Hotels in Seward
Certificate of Excellence
Nipomo, California
Level Contributor
218 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Very Poor Service and Furnishings”
Reviewed 11 August 2012

Very basic, almost primitive. The room's alarm clock didn't work and they did not have a replacement. I was told to request a wake-up call, which I did; and then called a half hour later to confirm.
I never received the wake-up call; It was logged-in but they never got around to it!
Fortunately the walls are so thin we heard every belch, snore, flush and grunt of our neighbors which did wake us up at 1 Am; 2 Am; 3 Am; 4 AM 5 Am.....

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Grognard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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621 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
chicago, Illinois
Level Contributor
147 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 7 August 2012

Based on the photos and reviews we expected more than a basic hotel room. When we checked in and found out that our room was in the most noisy possible location. We requested a different room and were told that all other rooms were reserved for tour people. It made us realize that we did not have much priority even though we undoubtedly paid more for our room. As expected, he heard people going up and down stairs and overhead for much of our time in the room. Otherwise, the room was ordinary,nothing like we expected from the photos. The lodge, however, was beautiful and inviting.

Room Tip: Choose the second floor of a building- away from road, stairs and people walking overhead.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mxalpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redheadfamily
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2012

Seward Windsong Lodge is a very nice looking lodge. Setting, landscape all top notch. Rooms are spacious and clean. Our only complaint is the comfort of the beds. Hard as a rock! We attempted to get out of our second nights stay to get a good night sleep but were not successful. The front desk were very sorry and provided us with two pads that we placed under our sheets which made the second night more bearable.

We don't know a lot about The Breeze Inn but it had a great location for a stay in Seward.

Room Tip: Bring a sleeping bag for extra padding!
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redheadfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2012

Clean rooms with easy access. Great place to be based out of while visiting Seward. Close to Exit glacier and 10 minutes drive from Seward pier, Alaska sea life center and Safeway if you need to pick up something.

Stayed July 2012, travelled with family
Helpful?
Thank manoj7698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Hartford, Connecticut, United States
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 July 2012

We had a very positive experience at the Windsong. We did give consideration to the location, and expected it to be a wilderness experience, meaning that it was rustic and natural.The grounds are lovely, fitting for the locale, and many native plant species were in bloom during our visit. Our room was clean and freshly painted, had new light wood flooring, etc. We were very comfortable. We did spend a little time in the lodge, which was also pleasant and nicely appointed. Good little coffee corner, which matters to us. The fire in the fireplace was warm and inviting, but I do prefer a real wood fire... Staff was approachable, and eager to please, but not overly forward, which works for us. We ate at the restaurant on site, although we could have gone to town easily. The dinner experience was terrific - super fresh haddock and salmon, in a beautiful and tranquil setting with a phenomenal view! We experienced beautifully prepared and presented food, good wine, fresh bread to die for. Brunch was good, although the scrambled eggs were dry. The muffins were good, but scones not so much.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2012

We stayed here 2 nights. The room was clean and the location was great and had beautiful views.
The room needed some air and the staff was very courteous and provided us fan when asked. Larry the shuttle driver was also very good and helped us with tips on places to eat and see.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bizintinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elgin, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2012

This was our last night in Alaska, we arrived in the afternoon after riding on a Coach Bus from Anchorage (never again).This Lodge had but one site that we saw which was beautiful, onsite restaraunt,(our only choice) food was'nt that great & the server was unbeleivably slow, not to mention the price$, the rooms were small but comfortable for 1 night, were not sure what the cost was, we went through a travel agent (i'm sure it was toooo much) would have rather stayed in Seward, thats where we did all our siteseeing, they have Holiday Inn Express, Best Western, Breeze Inn all within walking distance of everything we did, & of course the Harbor was awesome... the Windsong did have shuttle service into town & back.... NO GIFT SHOP!!!!! unbelievable.... Ok with my husband though, (luggage was already busting @ the seems from $ouvenir$). The staff was nice enough.... just not what I expected after the places we stayed in prior days.... If ya want to be out there totally away from town this is the place.....

Room Tip: take a shuttle into town to eat, quality & service of dining is much,much better.. oh for you s...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seward Windsong Lodge

Property: Seward Windsong Lodge
Address: 31772 Hermann Leirer Road, Mile 0.5, Exit Glacier Road, Seward, AK 99664-2301
Phone Number:
Region: United States > Alaska > Seward
Amenities:
Bar / Lounge Free Parking Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Seward
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Seward Windsong Lodge 3*
Number of rooms: 180
Official Description (provided by the hotel):
The Seward Windsong Lodge offers a peaceful escape in a glacial river valley surrounded by towering mountains. An ideal place for your next meeting, wedding or special event. Serving fresh seafood, tasty burgers, gourmet pizzas and a variety of ales on tap. Free shuttle service to the Seward Small Boat Harbor. ... more   less 
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Also Known As:
Seward Windsong Hotel Seward
Seward Windsong Lodge Alaska

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