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“Not The Hotel you want to stay at!”

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La Quinta Inn & Suites Kennesaw
Ranked #20 of 30 Hotels in Kennesaw
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not The Hotel you want to stay at!”
Reviewed 10 June 2014

Looks like this is a long term problem if you read other reviews. Started off our stay by having a rude unhelpful front desk person argue about what room i reserved. Only to spend 20min on a call to Trip Advisor which had to argues it the front desk about the bloated price they were trying to charge me. Finally got the real price $50 less than what the desk was trying to charge. Then we got to our room which was clean, only to need bedding for the pull out, so I had to go down to the front desk again because this hotel dosnt serve the customer, its a self serve hotel. It took a half hour for them to find a clean blanket. No pool towels at 2pm but a full bin by the pool. The pool its self was filthy with bugs and trash floating in it. The towel situation may have saved me. The free breakfast is a challenge to get since the staff hung out at the front desk and were inconvienced to be asked for them to put out eggs, bacon, biscuits, etc. at 730am on Sunday. Its sad that this hotel has such poor service. As a frequent traveler it was definitely not a relaxing experience or worth the cost. I recommend this hotel apply for the show "Hotel Impossible" and invest in staff retraining.

Room Tip: Book at a different hotel.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JOSHUA J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine S, General Manager at La Quinta Inn & Suites Kennesaw, responded to this review, 16 June 2014
Thank you for taking time to share your experience at our hotel.
We apologize for the Blanket & pool issue and we assure you that management is working as quickly as possible to get this solved.
Thank you for letting us know where you thought we could use some improvements, we value our guests' opinions and we hope you'll visit again soon to check out our ever evolving hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Japanese first
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English first
Greensboro, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014 via mobile

This was a good surprise. I was late booking for a lacrosse tournament and this was one of the few hotels left. It was very clean! They offered more services than most of the hotels with free b-fast.
Boys enjoyed the pool, but it was very cold. I expected it to be warmer than our NC pool, but it was not. Not sure if they change the water out or what. They were also short on pool towels as it was a busy place.

I would stay again if I was in the area.

Stayed June 2014
Helpful?
Thank 0846nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine S, General Manager at La Quinta Inn & Suites Kennesaw, responded to this review, 10 June 2014
Thank you for the such a positive recognition and thoughtful words. Comments like this motivates us to become even better in providing exceptional service. We will be sure to share your comments with our staff and we hope to see you on your next visit to our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumming, Georgia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2014

June 7, 2014. Stay away if you would like a courteous staff, a decent breakfast, or a clean pool. The rooms were clean (if you get a room you requested). The hotel was full, but understaffed. One person at the front desk (maybe the entire building). If you needed anything, like a blanket or a pillow for the pull out bed they know you are there to use, you needed to go get it yourself. The signs in the room say if you need anything, just "let us know". They forgot to add, "come and get it". No pool towels available, for the housekeeping staff was not in the building after 4:30; even though there was an entire bin full of dirty pool towels outside by the pool. Breakfast was marginal. The one staff member (again, the hotel was full) handling putting the food out for breakfast, spent more time hanging out at the front desk than checking if coffee needed to be filled or eggs made, etc.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J_Family2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmine S, General Manager at La Quinta Inn & Suites Kennesaw, responded to this review, 10 June 2014
Thank you for sharing your comments from your recent stay with us. We were able to share your comments with our team. I have personally talked with each team member so that it never happens again. Please be assure that we take your comments very seriously and apologize for the inconvinience you experienced during your stay here. Please accept our sincere apologies and we hope that you will consider our hotel on your next visit to our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Kennesaw

Property: La Quinta Inn & Suites Kennesaw
Address: 560 Greers Chapel Drive, I-75 & Barrett Parkway, Kennesaw, GA 30144 (Formerly Wingate by Wyndham Kennesaw)
Phone Number:
Region: United States > Georgia > Kennesaw
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 30 Hotels in Kennesaw
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — La Quinta Inn & Suites Kennesaw 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
La Quinta Inn & Suites Kennesaw hotel, near Town Center Mall, is great for business and so much more. Located off I-75 at Exit #269, just outside of Atlanta, our hotel is an ideal home base for your trip to the city of Atlanta. We are conveniently located 3.3 miles from Kennesaw State University, 6.5 miles from Six Flags White Water, 20 miles from the Georgia Aquarium and the World of Coca-Cola, 22 miles from the Georgia Dome and 24 miles from the Atlanta Braves Stadium. Our newley remodled La Quinta inn & Suites Kennesaw is perfect for both business travelers with easy access to I-75. We are near a variety of businesses and attractions. DuPont, Diebold, Yamaha, Cryolife, IBM and Clorox are all within minutes of our hotel. We offer a Business Center, free hot breakfast each morning and free Wi-Fi throughout the hotel so you can easily access your email and work conveniently from your room. Our hotel's location in the Atlanta area puts you minutes from Barrett Park, Chastain Meadows, West Oaks and Town Park office communities as well as the growing business destination of northwest Atlanta. During your downtime, enjoy a relaxing swim in our seasonal outdoor pool, or work up a sweat in our fitness center. We are within walking distance to Brunswick Zone featuring bowling and laser tag. Leisure travelers also benefit from the variety of attractions near our hotel. Baseball and softball fields nearby include East Cobb Baseball Complex, All Tournament Players Park, Al Bishop and Lost Mountain fields. The LaQuinta Inn & Suites Kennesaw features a Bright Side Market if you forgot any of your essential amenities. Needing a copy or fax - we provide this service complimentary for our guests. The meeting space at our hotel can accommodate groups up to 50 people with A/V rental available ... more   less 
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Also Known As:
Wyndham Kennesaw
Kennesaw Wyndham

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