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“Very dissatisfied”

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Hilton Garden Inn Atlanta NW / Kennesaw Town Center
Ranked #3 of 30 Hotels in Kennesaw
Certificate of Excellence
Reviewed 30 May 2014

I received an email confirmation stating our stay would be $285. When I got there it was $303. We stayed on the 3rd floor and the room felt humid and sticky. We wanted to use the hot tub and it was out of order (this was Memorial Day weekend. You'd think they would have it running). At breakfast there wasnt any orange juice available and I had to ask TWO TIMES for orange juice. There werent any snack/drink machines so we had to pay an outrageous price for snacks. There was supposed to be cookies in the lobby in the evening. When we came in at 11 pm, there were no cookies. Mid-morning I wanted water (the front desk person stated there would be water and fresh fruit in the lobby), there was no water or fruit. When the water came out, the fruit was IN the water.??? When we stay at other hotels in this price range the breakfast is complimentary; we received a bill for $42 for breakfast. Outrageous. We were so extremely dissatisfied with this hotel that we have decided to never stay at Hilton Hotels again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank 679reneed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (536)
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357 - 363 of 537 reviews

Reviewed 29 May 2014

What a treat, as always, to use the facilities for a 3 day stay and a family visit in Kennesaw, Ga. We have been here at least 10 times and wouldn't stay elsewhere. Food, service and all accommodations are top notch. Connections to the Interstate for travel is terrific, also. None better !

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank william s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle P, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this reviewResponded 10 June 2014

Good morning. I'm thrilled to hear that you enjoy staying with us and we appreciate your loyalty to the property when traveling to Kennesaw. Thank you for taking the time to share your experience. We look forward to serving you in the near future. Have a great day.

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Reviewed 26 May 2014

My wife and I stayed 2 nights here this past weekend visiting family and we were very pleased with this property. Nice lobby area with bar/restaurant, outdoor seating areas and all in excellent condition. Very nice and attentive staff. Comfortable beds. Location is good but traffic can be an issue-but it's Atlanta. Will stay there again!

  • Stayed: May 2014, travelled with family
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1  Thank js3434jax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle P, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this reviewResponded 28 May 2014

Good morning. I'd like to thank you for taking the time to review our property. I'm happy to hear that you enjoyed your stay as well as the amenities offered. We look forward to serving you again soon when you're in the Atlanta area. Thank you again.

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Reviewed 21 May 2014

This beautiful hotel is in a great hotel location with an amazing staff, especially the gentleman who checked us in Terrence. He made sure our room, stay and all needs were exceeded. I will recommend this hotel to everyone I know that comes through this area. I couldn't have asked for a better experience.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Tedra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle P, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this reviewResponded 24 May 2014

Tedra G- Thank you for the wonderful review, we are delighted to hear that you enjoyed the property and the staff. We hope to serve you again in the near future. Have a great weekend.

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Reviewed 19 May 2014

Have worked with staff for a couple weddings at this facility and they always go the extra mile. The food is good. Wait staff is hard working and will bend over backward to make guests happy. Special event coordinator is also great.

Room Tip: Did not spend the night
  • Stayed: November 2013, travelled on business
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Thank Shrekdot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle P, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this reviewResponded 10 June 2014

Good morning. I'd like to thank you for taking the time to share your experience. We are pleased that you enjoyed the staff; the Sales team here works very hard to ensure every event is detailed and wonderful. We hope to have the opportunity to work with you in the future. Have a great day!

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Reviewed 11 May 2014

Title says it all. If you go there - call a cab instead of relying on the hotels shuttle. Other than that the place was pretty decent. Alcoholic drinks were about $8 each so we walked next door to target and bought a bottle of wine....

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

We were told that check in was 3pm. Room was not ready. Asked desk personnel when room was ready and they would call someone who said not yet. While this wasgoingon we asked the maid service on that floor if the room was ready and they said it ws. We informed the desk and at that time they issued the room key.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Irwin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle P, General Manager at Hilton Garden Inn Atlanta NW / Kennesaw Town Center, responded to this reviewResponded 7 May 2014

Irwin D- Thank you for taking the time to share your experience, we like to receive feedback from every guest. I'm sorry to hear that we fell short of meeting your expectations during the check in process. As a team, we work very hard to ensure that all rooms are ready at 3pm for check in and that it is communicated to our front office staff when guest rooms become available. Again, I'm sorry that we fell short the day you checked in and hope if you return, your experience exceeds your expectations.

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Additional Information about Hilton Garden Inn Atlanta NW / Kennesaw Town Center

Address: 895 Cobb Place Boulevard, Kennesaw, GA 30144-6806
Phone Number:
Region: United States > Georgia > Kennesaw
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kennesaw
#3 Family Hotel in Kennesaw
#3 Romantic Hotel in Kennesaw
Price Range: £89 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta NW / Kennesaw Town Center 3*
Number of rooms: 114
Official Description (provided by the hotel):
The Hilton Garden Inn Atlanta/Kennesaw Town Center hotel, situated in Kennesaw, Georgia, is conveniently located off I-75 and is just one mile from the Town Center Mall. The hotel is also convenient to Kennesaw State University and local corporations such as Airgas, Clorox and Heidelberg USA, and is only a 15-minute drive to the Cobb Energy Performing Arts Centre. Enjoy proximity to fine dining, entertainment, and business parks in Atlanta. ... more   less 
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Also Known As:
Hilton Garden Inn Atlanta Nw / Kennesaw Town Hotel Kennesaw
Hilton Garden Inn Kennesaw
Hilton Kennesaw

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