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PKoury
IGH, MN

A slice of Heaven

5.0 of 5 bubblesReviewed 3 Mar 2017
Gorgeous setting very kind and accommodating staff. The castle was quite a site. walking through the city is like living in a fairy book. we kept thinking of beauty and the beast. would love to visit in the summer.
Date of stay: February 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
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Corinne_ValVignes, Responsable réception at Hotel Val-Vignes, responded to this review
Responded 5 Mar 2017
Dear Guest,

Thanks so much for choosing our hotel during your trip in Alsace and for you nice comment!

It was a real pleasure to welcome you and and to read that you have appreciated our hotel, location and staff :-).

We are looking forward to see you again this summer at Val-Vignes!

Best Regards

Corinne
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (546)
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All reviews there is no air conditioning reception staff nice location castle kindness haut cleanliness
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Reviewed 11 October 2016 via mobile

Enchanting surroundings and the hotel facade brings you back in time. Entering the reception though was like jumping back to our days due to the very tasteful and charming lounge but also very modern (just a remark). Our bedroom was very spacious with a nice high ceiling. The view was perfect, facing the vineyards and the Castle in the far distance. Very romantic. Bathroom was modern and clean.
But there is a lot of room for improvement, and I hope the administration can see it as positive criticism.
The lower parking lot lacks attention with correct marking and maintenance. An effort could be made to make the room cozier, with nicer lighting and better setting of the furniture. The shower cabin could be fixed to avoid water leakage. Breakfast buffet could have more options considering the cost and I would expect the rooms to have a/c.
But it was mostly a nice experience, and being in such a lovely village, so close to Selestat and Orschwiller was perfect.

Date of stay: May 2016
Trip type: Travelled as a couple
Thank AnneLouiseG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corinne_ValVignes, Responsable réception at Hotel Val-Vignes, responded to this reviewResponded 13 October 2016

Dear Guest,

Thank you for taking the time to express your feelings about your stay in our hotel.

We are glad to read that you liked our simple decoration respecting the history of the building and location near the Haut-Koenigsbourg Castle.
Your criticisms are a positive things for us, it is a good opportunity to improve the quality of our services and we thank you for it.

Looking forward to welcome you back for another stay in Alsace!

Best Regards

Corinne
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2016

Booked a wheelchair accessible room for a two night stay. Room was at the back of the hotel with a view on two sides over the car park (not a problem) and onwards to the surrounding vineyards. Room was easily accessible by lift, well laid out, clean, bright comfortable etc It was also absolutely massive. Access to breakfast room was fine with a small lift available, breakfast buffet was OK. Staff were friendly & helpful both on arrival and prior to that when I made booking by email.
First time we have stayed & certainly we would have no reservations about staying again

Room tip: Easily accessible by wheel chair - massive 1st floor room
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank BelfastAlan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corinne_ValVignes, Responsable réception at Hotel Val-Vignes, responded to this reviewResponded 1 October 2016

Dear Guest,

We would like to thank you for the time you spent on sharing your experience following your stay in our hotel.

Your review has been share with all the team and we are happy to read that our rooms, services, and friendly staff really delighted you.

We are looking forward to welcome you again at Val-Vignes as soon as possible!

Best Regards

Corinne
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2016

This is a large chateau that has been renovated into a hotel and conference center. The facility sites on a small hill overlooking a small, sleepy Alsace town providing nice views and plenty of quiet. Rooms are massive with high ceilings an big windows. If you need or like space, this is a wonderful place to stay.
Town has a few quaint restaurants that are within a 10 minute walk.

Date of stay: September 2016
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank ravenspirit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corinne_ValVignes, Responsable réception at Hotel Val-Vignes, responded to this reviewResponded 25 September 2016

Dear Guest,

We would like to thank you very much for the time taken to share your experience after your stay at Val-Vignes.

We are pleased to read that you have enjoyed our hotel and location in the quiet town of Saint-Hippolyte and are really looking forward to welcome you for another stay in Alsace.

Best Regards

Corinne
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2016

Travelled with my partner and our 2 year old son. The hotel is very clean and fresh, beautiful views, friendly staff. Three minutes walk to closest restaurant.
Very pleased indeed and really hope to go again soon.

All in all very good!

Date of stay: August 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank annaL2243KA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corinne_ValVignes, Responsable réception at Hotel Val-Vignes, responded to this reviewResponded 4 September 2016

Dear Guest,

Thanks so much for choosing our hotel during your trip in Alsace and have been pleased to welcome your family.

It's a real pleasure to see that you have appreciated our rooms, location and friendly staff :-).

We are looking forward to see you again at Val-Vignes!

Best Regards

Corinne
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2016 via mobile

Val-Vignes is s proper, fine and correct hotel, no doubt. A stunning view from an elevated position in the village of st Hippolyte. Large rooms, most functions you may need. Nice immediate access to pedistrian paths wine yards.

On the negative side no air-conditioning, at least not in our room. Most days of the year this will not be problematic if you manage the shuttters.

My private view is that the Val-Vignes has been renovated to a level where personality and charm has been lost.

But for a business conference I would definitely consider the hotel.

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Mikael A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corinne_ValVignes, Responsable réception at Hotel Val-Vignes, responded to this reviewResponded 2 August 2016

Dear Guest,

Thank you for taking the time to express your feelings about your stay in our hotel.

Your review about negative things is important for us, it is a good opportunity for us to improve the quality of our services.

It would be a pleasure to see you again for a business trip in Alsace.

Best Regards

Corinne
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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