Arrived at the hotel just after the check in time. The chap on the desk- Lorn (unsure of spelling) said the room wasn't ready and he couldn't tell us when it would be available. We asked to be refunded and had to get a bus back to Canada to our apartment as everywhere else we tried was fully booked.
We never received a refund from the hotel. When we contacted the booking agent- lastminute.com - they told us to take it up with the hotel itself.
When we phoned the hotel, the same chap at reception just hung up on us after being rude.
Hotel Seattle- WILL WE EVER RECEIVE OUR REFUND?
- 1 (206) 734-4502
- Free Wifi