Please read the following review with the understanding that the manager has since contacted me and offered me another stay at the hotel on the house. I believe that this is the correct response and he was extremely gracious about the offer. I will review again when I have the chance to return.
"I stayed here on February 7, 2014, for a girl's weekend. We splurged on a $300 water view room with a balcony, even though it was cold and unlikely that we would be outside much. Our room had a great view over the sound and market. The hotel left us a bottle of wine, which was very sweet. The room had hardwood flooring, which I found to be an awesome feature. I hate the gross carpeting that most hotels install. The room was lovely but very noisy - not street noise, but systems noise: plumbing, heating, etc. Every time someone turned on the water elsewhere, you could hear it. The real nightmare started in the morning when we realized that our "slow" sink drain was actually fully clogged. We couldn't use the toilet, either, as it didn't seem to flush. The maintenance folks came immediately and never left (very kind and gracious, but not what you want in your room all morning). The whole bathroom had to be deconstructed with equipment (snakes, shop vacs, etc) and our whole morning was shot. We lost a few hours, given that we planned on having breakfast in bed and then going out on the town. Instead, we waited for over an hour and finally the hotel relocated us to a nice room (but not comparable) so that we could shower and get ourselves together. We had to pack everything up and then repack again after bathing. By the time this all went down, it was after noon. The hotel gave us a late check out (what we wanted was our time back), they comped our brunch in a restaurant and also comped our parking. Housekeeping isn't doing its job if they don't notice a sink that doesn't drain. The front desk told me that they were beginning a renovation and that plumbing was the first thing to get upgraded. Obviously, they know there is a problem. That just made me more irritated. The comps were nice but, frankly, this ordeal should have resulted in a raincheck. I appreciate that some effort was made to take care of us and that the maintenance man was so apologetic ("This is my once in a year plumbing problem") but it left a bad taste in my mouth. Love the location and scale of this hotel but I would probably stay elsewhere for better value and attention to detail or check to see if renovations are complete."
- Official Description (provided by the hotel):
- Inn at the Market is the only downtown Seattle hotel located directly in the famous Pike Place Market. Inn at the Market's ivy-covered courtyard is a tranquil hideaway, just steps away from the vibrant atmosphere of Pike Place Market and the Seattle waterfront. Inn at the Market offers Pacific Northwest style and comfort surrounded by downtown Seattle's most acclaimed restaurants and iconic landmarks. ... more less
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- Also Known As:
- Inn At The Market Hotel Seattle
- Hotel At The Market
- At The Market Seattle