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“Great night stay at this downtown Seattle hotel.”

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Renaissance Seattle Hotel
Ranked #49 of 105 Hotels in Seattle
Certificate of Excellence
Reviewed 4 March 2014

Before staying at the Renaissance Seattle downtown hotel I read some of the other recent reviews here on Tripadvisor, and I was a little worried about my stay. But after my one night stay here, I honestly think those people were reviewing a different hotel. I found the Renaissance to be a modern upscale hotel with great rooms, decor and services.
First, the location. The hotel is located and is easily reached from the 5 freeway and is within walking distance (albeit up and down a major hill) to most downtown landmarks.
The check-in staff was very friendly and helpful and minutes after my arrival, I had my key and was up to my room on the 22nd floor. I found the lobby to be comfortable and modern.
I really don't understand the reviews calling the rooms "tired" and "worn". My room was great with clean modern furnishings and a super comfortable bed. There were a few little nicks in the carpet and in the granite in the bathroom, but people who fuss over that are just being ridiculous. Being a Platinum Rewards member I was given free wifi and it was super fast and easy to use. The room had a nice work desk area, and plenty of space to spread out. I appreciate the little touch of a comfy robe to wear around the room and Aveda products in the bathroom.
I did not eat in any of the hotel restaurants, but did use the Club Floor lounge before dinner and for breakfast. The lounge is just way too small for the amount of people who have access. There was no where to sit at 6pm and was even more crowded at 7am for breakfast. At night there was a simple spread of cheese, crackers, and fruit and a warm appetizer. Sodas were free, but beer and wine were at a fee, which isn't great for a club lounge. The spread at breakfast was find with eggs, bacon, oatmeal, fruit and pastries. Plenty of free Starbucks coffee is always welcome as well.
Overall, I got a great night sleep as the bed and pillows were very comfortable. I like the decor and lighting in the room and would absolutely stay here again my next time in Seattle!

  • Stayed: March 2014, travelled on business
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Thank ChewInRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene N, General Manager at Renaissance Seattle Hotel, responded to this reviewResponded 5 March 2014

Thank you so much for staying with us and your nice comments.
We are continuously upgrading our hotel and I do appreciate your feedback.
Next in our renovation plans are the new health club on the 4th floor, and this fall a new concierge lounge.
Again thank you and I hope you will be back real soon.

Rene Neidhart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 March 2014

Stayed three nights on a business trip. Within easy walking distance of the Pike Street Market and the beautiful Roman Catholic Cathedral of Saint James (all walks in Seattle are hilly, remember!), this is a highly recommended hotel. I enjoyed the food service and great wines available at the bar, as my work days ended quite late. The room was comfortable and the coved ceiling above the sitting area was an unusual and nice touch; definitely set this hotel apart from others. Bathroom was more than adequate. I used Priceline to bid on this hotel and, while more than I usually pay through Priceline, the 133.00 per night was well worth it. My only complaint is the somewhat awkward hotel parking garage; one drives on the opposite side; just pretend you are in Great Britain!

Room Tip: Ask for a high floor facing downtown; great views!
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  • Stayed: February 2014, travelled on business
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Thank Chicagodocjerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene N, General Manager at Renaissance Seattle Hotel, responded to this reviewResponded 5 March 2014

Thank you very much for your business and your great review.
A few people have commented on the left driving situation of our garage. Most public garages in Seattle have this because all downtown streets are one way only. This makes entering and leaving the garage easier, you do not have to cross traffic.

Looking forward to have you back.


Rene Neidhart

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Reviewed 27 February 2014 via mobile

I stayed one night on business, check in was good, but room was just okay. The rooms are just standard with nothing special about them. There is no free WiFi, it costs $12.95 per day, room rate was $249 and taxes we $38, for over $300 per day there are nicer hotels in Seattle.

Stayed: February 2014, travelled on business
1  Thank Isledweler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene N, General Manager at Renaissance Seattle Hotel, responded to this reviewResponded 3 March 2014

Thank you so much for your business and your comments.
I am glad you liked your check in, that said I do appreciate your comments about the guestrooms.
We are continuously striving to improve our property. Today we opened a new health club with state of the art equipment. Later this spring we will update the lobby, and in the fall we will start on a redo of all the guest rooms.
Once again thank you for staying with us and I hope you will visit us again on your next trip to Seattle.

Rene Neidhart

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Reviewed 26 February 2014

This is my third stay at this Marriott property and I daresay it will be my last. Overall, it just lacks any sense of the magnificent city it sits in. The location is not bad; you can walk to dining options in Capitol Hill or down to Downtown/waterfront.

The best thing about this hotel is the staff. They are friendly and gracious and helpful.

The worst thing about this property (and it is a deciding con) is the property. The rooms are clean and sheets are good but the furniture, walls, windows and carpet are overdue for a reno. It just lacks any charm or sense of current style. Renaissance Hotels often seem to not know what they want to project, but this one does and it is projecting TIRED.

The club lounge is a zoo--too small for the myriad elites trying to eat the Courtyard by Marriott-style "buffet." There were 10 full tables and 20 people standing around when I decided to walk to Top Pot for a donut.

There is a real lack of any luxury Marriotts in Seattle (pssst: Ritz Carlton, I am looking at you). But for the price this sad, old Ramada Inn-feeling property from the early 1990s just isn't going to cut it.

Room Tip: Stay somewhere else.
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  • Stayed: February 2014, travelled on business
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Thank Innkeeper_8DyerHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene N, General Manager at Renaissance Seattle Hotel, responded to this reviewResponded 27 February 2014

Dear Innkeepers,
Thank you so much for staying with us and your great comments.
I am especially pleased that you liked or staff and service. We do agree with you on your comments regarding the upkeep of the hotel and we are continuously updating some areas of the hotel.
In 2 weeks we will open our new enlarged, 50% more equipment, health club.
In May we will have a new more modern feel to the lobby.
In June we open new meeting space on the 28th floor.
Later this winter we change all the guest room carpets and chairs, as well as an expansion of the club lounge. So really all the things you are asking for.

Thank you again for your great feedback.I hope that you will change your mind and return and check us out on your nest visit to Seattle.

Rene Neidhart

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Reviewed 25 February 2014

We had a great stay here. The hotel is nice I read reviews about the music and scented candles being a downside. We did not find these to be a hinderance at all, in fact we thought it was a nice addition. The biggest downside is the highway and the terribly dirty windows. We had two rooms and both had hideously dirty windows. Not much of a city view if you can barely see out the windows. Thankfully one of our windows in the second room was clean so we cut our losses and stayed there. To make matters worse we watched window cleaners accorss the way and found ourselves envious. The window dirtiness seems to be between the panes so perhaps its a replacement vs cleaning issue but regardless it detracted from our stay. When I told the check-out staff she said "I guess the window cleaners run out of oxygen up there." Not sure what I expected her to say but this wasn't helpful. Probably won't stay here again but it has many nice touches. Lobby is nice, rooms are clean, and location is great.

Room Tip: ask for a Northwest corner room (they specifically seem to keep them unavailable for the average tra...
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  • Stayed: February 2014, travelled as a couple
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Thank skibikeMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene N, General Manager at Renaissance Seattle Hotel, responded to this reviewResponded 27 February 2014

Thank you for staying with us and your feedback.
I am glad you had a great stay. We are in the process to replace all eastside guestroom windows. This will not only take care of the highway noise but also replace the windows that have the dirt between the window pans.
The Northwest corner rooms are indeed our most requested rooms and we have many repeat guests that request them every week.

We look forward to have you back.

Rene Neidhart

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Reviewed 25 February 2014

This was a trip to remember. I can’t remember the last time a Marriott Hotel has failed so poorly. I’ll hit the highlights: Pleasant check-in, however, a couple next to us were complaining about their room. This should have been the first sign. During our check-in the front desk clerk stated that we were placed in a corner suite, then corrected herself, and said we are next to a suite but “our room” has great views of the city. Thanks for the teaser and miscommunication! As a platinum elite and platinum for life member I was hoping the few business trips my wife takes with me we would get upgraded so I can show her the Marriott brand. I was wrong. We were placed in a tiny room. Now the problems seriously started. It was late afternoon on Friday and I had one more conference call before heading out to explore. During the phone call with I was met with a drill/jackhammer above us. That was a nice welcome. Perhaps the front desk should have said “We are wrapping up construction near your room and it won’t occur over the weekend”. Next, my wife tapped me on the shoulder to show me the cluster of extension cords that extended under our mattress from one side of the room to another (see picture). In order for her to plug in her iPhone we had to rearrange the daisy chained extension cords in a Level 6 Hotel. Marriot – you should be ashamed this is Level 6. How does this even pass building code? The electricians were so lazy during renovation, the outlets were not moved but rather three daisy chained extension cords were used to plug things in our tiny room. After these continual hiccups on a planned romantic weekend I had enough and walked downstairs. Respectfully, I allowed the front desk to clear other check-ins before I discussed my issues. I asked a series of questions such as what is the current capacity of the room, answered with just over 50%. This only increased displeasure because she alluded to half the hotel is empty and I was placed next to construction and the tiny room? After increased displeasure of the room I was placed into the “suite”. I thought it would help the front desk understand why I was complaining by showing pictures of the room I took on my phone. I was met with a gasp and surprise. I would expect the front desk to walk the rooms from time to time or understand what customers complain about? The “suite” upon check-in was spacious at first. After additional inspection I noticed every room has daisy chained extension cords under the mattress. That must be the way they shaved some cost on electrical? Then things got worse. Paint bubbling/chipping, broken vents, two showers within four feet of each other (see pictures)? To cap it off, while brushing my teeth I noticed weird trippy lighting. I looked up, and to my surprise, three unique light bulbs giving off three unique light shades (see pictures). Spectacular. It is apparent management doesn’t walk the rooms. At this point my wife and I just laughed and called this a Marriott fail. We will not be back nor recommend to coworkers to stay here. The Marriott on the waterfront is much nicer.

  • Stayed: February 2014, travelled as a couple
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2  Thank InfoSecR0a4Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene N, General Manager at Renaissance Seattle Hotel, responded to this reviewResponded 26 February 2014

Thank you so much for staying with us and your review.
I am sorry you did not enjoy your stay. I will look in to your comments and contact you directly to discuss the issues with you.
We strive very much to satisfy all of our guests and as much as we try we did not come through and for that am very sorry.
We will use your experience as a training tool to insure we improve upon our service.

Sincerely,

Rene Neidhart

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Reviewed 25 February 2014

Wife and I snuck away for a weekend in Seattle, stayed at the Renaissance for two nights. It was my first time in the hotel, my wife has previously stayed there as part of a stagette.

Pros
The hotel's location is great if you enjoy walking as we do. Since it's located at the top of the hill, each day started with a leisurely downhill stroll. The shopping area is only 5 minutes away, Pike Place Market is 10. The stadium area is a bit far but so long as the weather isn't too bad it is a pleasant walk. I quite enjoyed the steep, vigorous hike required to return to the hotel in the afternoon and evening! Very impressive staff, everyone was very friendly and concerned that we were enjoying our stay. We were constantly greeted with hellos. The front desk, doormen and lounge servers were especially gracious. The thermostat was perhaps the most responsive hotel temperature control I have ever seen. If you want the room to be 68 degrees instead of 69, this unit could make that happen.

Cons
We were on the 16th floor facing the I5 and there was considerable traffic noise. I sleep like a hibernating bear so it didn't bother me but I can imagine it would bother lots of people, it was quite noticeable. Our king size bed was decent, but it certainly didn't feel luxurious! Good enough to sleep on but I expected something more from a four star hotel. The shower worked great but the shower head was quite low. I am 6'5" tall and the shower head was plumbed to about 6' up and the water came out a couple inches lower than that. Unfortunately that was about the height of my shoulder blades, making for a somewhat awkward shower experience.

Overall, I would love to stay at the Renaissance again!

  • Stayed: February 2014, travelled as a couple
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Thank Jake Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene N, General Manager at Renaissance Seattle Hotel, responded to this reviewResponded 26 February 2014

Dear Jake,
Thank you very much for staying with us and your nice comments about our staff..
We do appreciate your comments about the traffic noise and are in the process of installing new triple glass windows in all east facing rooms. That should eliminate all the traffic noise from the highway.

We look forward to see you again on your next trip to Seattle.

Rene Neidhart

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Seattle Hotel

Address: 515 Madison Street, Seattle, WA 98104
Region: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Luxury Hotel in Seattle
#37 Business Hotel in Seattle
#41 Romantic Hotel in Seattle
Price Range: £127 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Seattle Hotel 4*
Number of rooms: 557
Official Description (provided by the hotel):
Experience the Renaissance Seattle Hotel, a stylish hotel in downtown Seattle and one of the hotels conveniently located near CenturyLink and Safeco Fields, Pike Place Market, and upscale shopping. Our Seattle, Washington hotel eliminates travel stress thanks to easy access to major freeways and Sea-Tac International Airport. Unwind in spacious, guest rooms with stunning views of Puget Sound, the mountains and city skyline. From colorful paintings by local artists displayed in the lobby to a fully-equipped fitness center and high-speed Internet, our downtown Seattle hotel amenities outshine the rest. Bring a furry travel companion along to keep you company at one of the top pet-friendly hotels Seattle has to offer. Book your next event at our state-of-the-art 28th floor event space, and discover how our Seattle Marriott hotel seamlessly combines style, comfort and technology into an unforgettable urban retreat. ... more   less 
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Also Known As:
Seattle Renaissance

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