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“Three stars masquerading as four”

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Sheraton Seattle Hotel
Ranked #39 of 100 Hotels in Seattle
Certificate of Excellence
Atlanta, Georgia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Three stars masquerading as four”
Reviewed 21 May 2009

This is a very well located hotel with lots of conference and convention business. They milk it for all it's worth. The wallpaper and carpet are just this side of a little shabby, and the slap-dash, scribbly prints on the walls do nothing for me. The bathroom amenities were the bare minimum. There was no refrigerator in the room--just a basket of overpriced snack foods and a small ice bucket. Beware of ordering breakfast from room service. I was charged $10 per mediocre pancake with a tiny glass of the wrong juice. Then they have the gall to charge a $3.50 delivery fee, plus the tip! I like to stay in a hotel with a whirlpool (spa, Jacuzzi). The Sheraton’s was broken, and no one came to fix it after I called the mail desk about it. The service, other than spa repair, is very good. I would recommend this hotel to a friend that doesn’t mind getting less than one would expect for the money.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pegz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Atlanta, Georgia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 May 2009

I was given a smallish corner room with two double beds--plenty for me, actually, but what I noticed is the difference between the Sheraton and other similarly rated hotels. 1. Bathroom: the usual shampoo, body wash and conditioner--no shower cap. 2. The mini bar: No refrigerator, just a small ice bucket; and a basket of overpriced goodies. 3. One of the things I look for is a whirlpool (jacuzzi, spa, whatever you want to call it). The Sheraton's did not work. I called downstairs. Someone came up and fooled around with a broken treadmill, but did not come near the spa, probably because it needs professional attention and the hotel doesn't want to spend the money. 4. In general, the service was generally very good, but the room service??? Can you believe $10 per mediocre pancake? And to add insult to injury, they charge you $3.50 to deliver it!, plus the tip.! 5. The decor is so-so, with some scribbly, slap-dash prints adorning the walls and the carpets and wallpaper just a bit shy of the standard I'd expect for this price.

I'd recommend this hotel to a friend, but only if the friend were prepared to expect less for more.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pegz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, 26 May 2009
Dear Guest,
Thank you for your feedback regarding your recent stay. I apologize the hotel did not meet your expectations. Please rest assured we hold your comments with high regard and will take them into consideration for the future. We truly look forward to welcoming you back to the Sheraton Seattle again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, CA
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 May 2009

My husband & I visited Seattle for our anniversary and used our Starpoints to stay at the Sheraton. We were able to check in immediately and were given the option for a higher floor for a partial view of the Sound (which we took). The room was very spacious! We were in the older tower, so the decor could use a bit of updating, but I have zero complaints about the property. The location was superb - made an excellent base for exploring the city. We used the updated fitness center a couple of times to work off all the great Seattle food. We also found the boarding pass station in the lobby to be very helpful. If you're visiting Seattle, you can't really go wrong with the Sheraton.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank baby8684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, 26 May 2009
Dear Guest,
We are happy to hear you had a wonderful stay at the Sheraton Seattle and enjoyed all the great things we have to offer. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
70 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 16 May 2009

The hotel is in an excellent position on the corner of 6th and Pike, within easy walking distance of the Pike Place Market and the monorail over to the Space Needle at Seattle Center. There are lots of shopping areas around, and the restaurants and bars of Capitol Hill are within 15-20 minutes walking distance. Check in and concierge service were efficient and friendly. We had a Priceline deal of $75 a night. The room was on the 17th floor, in the corner, and somewhat smaller than most other rooms in the hotel. The room was fairly clean although some old stains were visible in the bathroom. A large screen TV, Starbucks coffee-maker, and an iron were supplied. A daily newspaper (USA Today) was left outside the door on weekday mornings. There is a mini-bar, and some snacks available for a high price in the room; an ice machine was near the lifts. The king-size bed was comfortable and we slept well. The gym and pool on the top floor was well equipped, with great views. Free wi-fi was available in the lobby, along with five computers (and a further terminal dedicated for airline check-ins). The lobby was always very busy, possibly due to the conventions being held in the hotel. Our stay was comfortable if unexceptional, with no problems encountered.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Europamonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSeattle, Manager at Sheraton Seattle Hotel, responded to this review, 26 May 2009
Dear Guest,
Thank you for your positive comments regarding your recent stay. We are happy to hear you found the location of the hotel as well as the in-room amenities convenient and to your liking. We appreciate your continued support and look forward to seeing you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 13 May 2009

The business center opens at 8:00 and closes at 5:00 or 5:30! There was a long line, and the color printer was broken. And forget printing quickly from a thumb drive. All of this is a big negative for a hotel that hosts major conferences. The business center should open no later than 6:00 AM and stay open till at least 9:00 PM.

The room itself was nice--not spectacular, but good. The beds were comfy, the coffee maker worked well, etc. Nice large HDTV, working safe, the usual amenities. Also the usual sea of business-hotel beige, but I didn't care.

The staff is not overly efficient: After checking in at about 10:00 PM, we went to our room and found someone else's room service cart full of dirty dishes near our front door. It took three calls to the front desk to get this hauled away. Same when we needed the room cleaned in the afternoon (after having the privacy sign up earlier in the day). I got the impression that the front desk staff simply forwards requests to housekeeping or room service, which are not under any great pressure to do anything.

There is free wi-fi but only in the first-floor lobby; it goes away when you go one floor up to where the meeting rooms are. That floor has a different, fee-based wi-fi. Same with the guest rooms: It's $10/day for cable-based Internet.

The location is great, however. As others have said, you're near just about everything. Avoid walking down Pike Street, however, as you'll be pestered by panhandlers. Take Pine instead, which is parallel. Take cabs at night.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WashDCMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
So Cal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2009

We stayed overnight in Seattle after a spring cruise up the coast and wanted a hotel that we could walk to everything, do a little sightseeing and find some good restaurants. We like boutique type hotels, (Love Kimptons) and were looking at the nice variety of those in Seattle. Decided to do some bidding on Priceline and ended up here.

The hotel's location is wonderful. Very close to everything. Lot's of wonderful shopping around. a few blocks up from Pike's Place Market where we took the food tour from Savor Seattle which was fun.

The Hotel is clean, the lobby spacious and well decorated, large and spacious. Big couches, fire place, big easy chairs and free wi-fi.

There is a pool and jacuzzi on the 35th floor. Indoor. The gym is also up there. Very nice.

Try priceline for a great deal!

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank realent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
India,
1 review
Reviewed 10 May 2009

I Stayed here for more than 20 days for a business meet.

Very Good hospitality and service. I loved the atmosphere and service provided.

Stayed April 2008, travelled on business
Helpful?
Thank TravelExplorer123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Seattle Hotel

Property: Sheraton Seattle Hotel
Address: 1400 Sixth Ave, Seattle, WA 98101-2318
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Seattle
#27 Business Hotel in Seattle
#31 Family Hotel in Seattle
#36 Romantic Hotel in Seattle
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Seattle Hotel 4*
Number of rooms: 1236
Official Description (provided by the hotel):
Sheraton Seattle Hotel is steps from Pike Place Market, Seattle Waterfront, Space Needle, and Washington State Convention & Trade Center. We have 47 meeting rooms, totaling 75,000 sq ft of event space ... more   less 
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Also Known As:
Seattle Sheraton

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