The poor service at Hotel Andra almost cost me $1500 in a missed flight! I booked a private charter flight and a whale watching tour and prepaid for both. The night before I called down to the front desk asking about how best to transport our kiddo and was told that they had booster seats and if I got a car service - I could borrow one. Then, in the morning we come down to meet our car and I was told they had booster seats, but I couldn't use one unless I used their car service. So I wait while the front desk lady helps all the people in line *behind me* (we have a plane to catch here people) and then calls their car service. Now, in the meantime, you would have thought they'd be looking for their boosters so we could go right away and there would be some sense of urgency -- but our situation is clearly the last thing on anyone's mind. They don't start looking until the driver gets there (20 minutes late now) and they can't find one. Long story short - the Andra staff is totally unconcerned - and eventually the driver starts going other hotels and eventually borrows a seat so we can get to our flight (50 minute late). We were lucky they held the flight and the whale tour with 30 other people on it - otherwise we would have missed it. It was a totally stressy morning that set off my health issues and I ended up spending some time with the San Juan Island EMTs. We asked the manager to call to discuss the situation, but no one ever did. We were told this booster seat situation happens pretty frequently as well.
From the other reviews - it looks like the front desk folks can often have the incorrect information about things.
Also the Internet didn't work at all in the evenings.
The king suite doors aren't solid - so there's no noise barrier if one person wants to get up and do stuff in the sitting room while the other sleeps in.
I would say the hotel is fine unless you actually ask for some service.
- Official Description (provided by the hotel):
- Located in downtown Seattle, Hotel Andra is a sophisticated boutique hotel ideally situated just 4 blocks from Pike Place Market and 2 blocks from the thriving downtown Seattle retail core. Scandinavian style is fused with Pacific Northwest elements to create a warm urban atmosphere throughout the hotel's 119 guest rooms and suites. Tom Douglas' Lola restaurant offers guests Mediterranean cuisine with local Pacific Northwest flavors; neighboring Assaggio Ristorante features authentic Northern Italian cuisine. ... more less
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- Also Known As:
- Andra Hotel Seattle
- Hotel Andra Seattle