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Hotel Sorrento
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Reviews (1,140)
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All reviewshunt clubfireside roomfrench pressjunior suitemarble bathroomcar servicevirginia mason hospitalclassic hotelsitting roommodern amenitiescorner suitevalet parkingbeautiful hotelan older hotelcapitol hillstreet noiseloved this hotel
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Reviewed 23 September 2010

The Sorrento shines again. The staff was wonderful (some even remembered us by name, and we've only stayed once before), and our stay perfect...almost;)

We were a little disappointed that their car service was out of commission, as it treated us so well last time. Fortunately, our spots (Capitol Hill and downtown) aren't that far for a healthy foot traveler. Aside from the hotel restaurant which is nice, there aren't a lot of food options around there and the car would've been nice to go to dinner (they did hook us up with sedan to the airport though, at a steal).

The room itself was smaller than our last (every room is different!), but just as cozy. The beds are heavenly (much to my chagrin, actually, as my wife insisted on sleeping in). The building has some of the "quirks" that come with older buildings (climate control is a challenge), but is elegant and clean. Did I mention free high speed wi-fi?

All in all, the Sorrento is perfect for energetic folks who don't mind a little distance and find enough charm in the hotel's character to forgive its quirks. Despite the car thing, we give it 5 stars mostly for A: the awesome staff (hands down best of anywhere we've stayed) and B: to cancel out a previous unfair rating made by someone who blind-booked their vacation, then criticized harshly when the hotel didn't suit their needs. For the sophisticated traveler who does a little research, the Sorrento may become as special for you as it has for us.

  • Stayed: September 2010
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Thank JonParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2010

Let me preface this review by saying that I did book through Priceline and got this hotel when I bid on a 4 star downtown resort. After being told by Priceline that I was booked at the Sorrento, I checked their individual website and tried to cancel the reservation because I knew it wouldn't work for a family. Here's why: the resort is TECHNICALLY "downtown" but in the First Hill district, past the I-5. HILL being the key word here. Yes, it is totally possible to walk to the waterfront and Pike's Place areas, but it is a very steep incline and you have to pass the I-5 there and back. Now, add a stroller to the equation and you're going to have a not so great time going down and a hell of time heading back up. There is NO shuttle service. NO shuttle service to the airport, NO shuttle service to the waterfront or Pike's place. As my family and I were walking down and up town, we were amazed at all the other hotels that offered shuttle services, it seems like that would be an amenity offered by a so-called 4 star resort. Well, not the Sorrento. Granted, the concierge or valet could dispatch you a taxi, but after paying $35.00/day for valet, plus tip, the last thing I wanted to do was pay $10.00 for a cab ride. And yes, we could've driven closer to the meca of downtown but parking can be problematic and will cost you just as much as our hotel valet fees.
The Sorrento is in a "quieter" part of town; however, there is an Emergency room entrance within stone's throw of the hotel. Which means we were woken up only twice by ambulance sirens. Upon check-in we were told we were booked in a queen size suite (of course they don't tell you that all of their rooms are "suites." When asked if we could get a room with two beds, due to traveling with kids, we were told that our "suite" had a pull-out sofa. After previewing the pull out, we opted for the roll-away that they also offered upon check-in. It barely fit in our "living" area and was not very comfortable. The air conditioning in the room is also located in the "living" area and didn't work very well. Which meant that the person sleeping on the pullout would be cold and the persons sleeping in the bedroom would be hot. I would have opened the windows; but they were positioned to low to the floor and having kids, would have been disastrous. The curtain rod in the living area kept falling down when we tried to close the curtains and the toilet "ran" unless you jiggled the handle after every flush. The caulking under the toilet is also cracking away which means that the toilet wobbles as you're using it. There is no indoor pool or hot tub, another amenity that I expected with a four star hotel. The customer service was above average and everyone we dealt with was pleasant. The internet was free but wired. I don't know how "stars' are awarded but this is definitely NOT a 4 star hotel.

  • Stayed: September 2010, travelled with family
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2  Thank Queenorbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2010

Found a deal through hotels.com for $75 dollars off and upon arrival was told we were receiving a free upgrade. Yay! Room was big and clean. Staff was friendly and helpful, but when inquired about the complementary car service to go to the train station, was told they could call us a cab. Was quieter than expected since it is between two hospitals, only heard one siren during the night; but, was woken around 2am by the person above walking around, could hear everything and made it difficult to sleep. The biggest pitfall is the location, the hotel is at the top of a huge hill and if you do not have a vehicle is definitely not enjoyable to walk to at the end of a long day on your feet. Also, was not able to connect to the hotels Wi-Fi. It is within walking distance to all major sight seeing places. There is a cafe across the street and a drug store one block up, also a grocery store a couple blocks down.

  • Stayed: September 2010, travelled with friends
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Thank flyawayanyday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2010

This is by no means a new and modern hotel but it is so clean, the service is great and it's so darn charming and romantic. We'd definitely stay there again. Our first night we had a queen size bed which wasn't going to work for us (our mistake for not requesting a king on check-in). The second day we requested a king room - no problem - they cheerfully changed our room for us. The $32 per day parking is steep. We decided that in light of that and the cost of a rental car, parking fees wherever we went - we just wouldn't bother renting a car again. Cheaper to do cabs. Wonderful hotel - we recommend it - the staff is great!

  • Stayed: August 2010, travelled as a couple
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Thank QB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2010

If you go on expedia, you can get an amazing deal on the Sorrento suite - a large 1 bedroom beautifully appointed suite. The hotel was built at the turn of the century and has preserved that decor - high ceilings, antiques, Rookwood tile, walnut paneling, etc. The staff are young, intelligent, and actually engaged in their positions! Excellent service. We are light sleepers so the very quiet (and safe) location in the middle of the medical district was ideal. We also like to walk - the hotel is a 10 minute walk from downtown (waterfront), and a 10 minute walk from the funky Broadway area, so it was perfectly situated for us. If you like your hotels to feel quiet, intimate, boutique, and oozing with character, this is the place for you.

  • Stayed: August 2010, travelled as a couple
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Thank BeautifulNorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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