I bougth 2 tickets for a combo hop-on hop-off city tour with locks cruise in may 14, 2013, We waited at the first stop in front of the space needle and the bus never came up.Another city tour company told us that Grayline was out of business in Seattle. We had to buy another city tour and a separate locks cruise. We are very disappointed with the lack of professionalism and honesty of a big company like that. They never contact me to inform they are in trouble and could not honor their commitments. Now we traying to get our money back.