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Hotel Deca
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Reviews (1,389)
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Reviewed 17 May 2014

Had numerous issues w event we were hosting there. Various front desk personnel were not very helpful at best and severely lacking in customer service department at worst. And to finalize it, despite not having checked out and still being onsite and having been told we could check out at noon- room was processed and turned over without consent prior to my desired and agreed upon check out time.

Overall, the worst customer service I have received both in coordinating and event and in participating at an event.

Despite being close to campus and accessible by foot- I would not recommend hotel deca to any of my UW colleagues if they were planning on hosting and event near campus.

  • Stayed: May 2014
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2  Thank Ivsy95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbartlett, General Manager at Hotel Deca, responded to this reviewResponded 19 May 2014

Dear Ivsy95,

Thank you for letting me know about the issues that occurred during your visit to the hotel. Clearly there are a number of areas that we fell short so I would love to get a moment to speak with you directly about your experience. This is not the level of service we expect from our team and I assure you we will take the steps to correct the areas that need to be improved.

Please feel free to contact me directly at 206.658.2372 if you would like to discuss your visit in greater detail.

Again, I am truly sorry.

Sincerely,

Jonathan Bartlett
206.658.2372

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

I stay here alot as it is close to the UW, Fremont/Wallingford area, where my daughter lives. Love the views of the mountain and of Elliott Bay and the Space Needle. Clean and very comfortable beds. Good staff too.

Room Tip: Wonderful hotel in the U District. Great views of the city and the mountain and very comfortable beds.
  • Stayed: May 2014, travelled with friends
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1  Thank Wendee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbartlett, General Manager at Hotel Deca, responded to this reviewResponded 19 May 2014

Dear Wendee S,

Thank you for taking a few moments out of your day to write such a wonderful review. We are all so happy you had an enjoyable visit to the hotel and found the room to be comfortable. Hopefully we will see you on many more occasions during your visits to Seattle. We would love to become your official home away from home.

Thank you again

Jonathan Bartlett
General Manager

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Reviewed 13 May 2014

We stayed here due to it's location to the auto dealership we were doing business with. The rooms were at least $70 cheaper than downtown or waterfront and it was a quick cabride to get to the downtown area. We definitely saved money and still enjoyed all the great things Seattle has to offer. Very clean and nicely decorated in stylish art deco. With a great !!!free!!! parking lot(some hotel were charging $20-40 a day for parking) and a coffee shop in the lobby, we had everything we needed. I would definitely stay here again.

  • Stayed: May 2014, travelled with family
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Thank Rachel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbartlett, General Manager at Hotel Deca, responded to this reviewResponded 13 May 2014

Hello Rachel E from Great Falls Montana,

I was so pleased to read your review and find out you had such an enjoyable visit. I am glad you were able to take advantage of the parking package we had available. Parking can be expensive so we try to create packages that not only treat our guests to amazing experiences but also create an inclusive opportunity. We change our packages frequently depending on the season so I encourage guests to continue to glance at our website. Not only is there a ton of great information but also the latest and greatest offers.

Thank you again. We look forward to your next trip to Hotel Deca.

Best Wishes,

Jonathan Bartlett
General Manager

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Reviewed 11 May 2014

I have stayed at the hotel two times now and we love it! The service is so great from top to bottom. We are always greeted with a smile when we check in and their shuttle service is great. Since it is not a downtown hotel it is so convenient that they will shuttle you downtown for free! It is not always available but it really is a luxury. Jimmy was out shuttle driver multiple times and he was extremely helpful. He could be a tour guide!! We didn't love the restaurant but there were a number of good options within walking distance. We'll definitely stay again!!

Room Tip: Ask for an 06 room. Great views from there!
  • Stayed: April 2014, travelled with family
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Thank margaretts2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbartlett, General Manager at Hotel Deca, responded to this reviewResponded 13 May 2014

Dear Margarett S,

Thank you for such a glowing review and for mentioning the outstanding service Jimmy provided during your stay. I agree, he would make an incredible tour guide. He truly is an amazing part of our front desk team. It sounds like we may have made a friend for life so please come back and visit us at anytime. We cannot wait to see you again.

Sincerely,

Jonathan Bartlett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

I always stay here because it's really well located wth lots of restaurants and shopping nearby. They have a local free shuttle and upon request you can get a fridge and a microwave. Very clean, very comfy.

Room Tip: I didn't know they had a pool and a spa-
  • Stayed: April 2014, travelled solo
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1  Thank Lea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbartlett, General Manager at Hotel Deca, responded to this reviewResponded 9 May 2014

Hello Lea H,

Now that is a great title. We love that you continue to have such amazing experiences at the hotel. We hope to continue to treat you to outstanding getaways for many years to come.

Thank you again.

Sincerely,

Jonathan Bartlett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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