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Reviewed 14 September 2018

7 days before my scheduled arrival, the hotel cancelled our reservation. The renovation will not be complete. No voucher for a future stay, no letter of apology, no accomodation at their other property 5 miles away. Instead they "generously" booked us a reservation at an inferior motel 4 miles north of the University. No thank you. What kind of organization operates this way? Shame on you Noble House Hotels.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Service
1  Thank RockyMtnsMnM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa R, Director of Sales at Graduate Seattle, responded to this reviewResponded 18 September 2018

RockyMtnsMnM,

We want to sincerely apologize to you, as we strive for excellence at Graduate Seattle. When it comes to renovations, there are factors outside of our anticipation or control and we want you to know we are truly sorry for the affect this had on you and your travels. You deserve a do-over, and we would like the opportunity to make this right.
Would you please contact a member of our team, so that we can assist you directly? Please feel free to email me traleigh@graduateseattle.com
We look forward to the opportunity to connect with you soon, thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC