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“Not what I expected”

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Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street
Ranked #52 of 101 Hotels in Seattle
lima
Level 6 Contributor
785 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
“Not what I expected”
Reviewed 20 October 2012

First of all the name of the hotel is deceptive to me. When I booked my stay there I assumed I would be in a suite; "Homewood Suites" right? No I was in your standard hotel room. No refrigerator, microwave or other amenity that I would associate with a suite. My bathroom was so small the door almost hit the toilet when opened. When I asked to be moved to a suite I was quoted a room price 3 times higher than I was paying. A business associate was staying in the hotel in a real suite and actually paid LESS for their room than the one I was in and we booked at the same time. The walls and woodwork were chipped and beat up. The exercise room had decent equipment but the TVs only worked on two of them. The breakfast to me was something I could get at any hotel that offered a hot breakfast. It was all processed as well. The thing that really bothered me was the housekeeping slipped a little more each day. It started by not cleaning the room until after 3pm, then not relacing the water glasses and then not even refolding the towels. The water glass issue really bothered me but I thought if I complained who knew what was going to happen to my stuff/bed/ water glasses while I was out of the room. It was in a good location by the convention center and everyone was friendly but that was about the only good thing the hotel had going for it.

  • Stayed October 2012, travelled on business
    • Value
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Helpful?
1 Thank sket101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWSuitesSEATTLE, General Manager at Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street, responded to this review, 22 October 2012
sket101,

I am very sorry that you our hotel did not meet your expectations. We do have some rooms that are not suites and we do have that listed on our website as not being suites; however, it seems that your room was booked without your knowledge of that fact and I am very sorry that this has ocurred. It is certainly our goal to be as transparent about our amenities as possible.

We will review your feedback about our property with our team so that we may better assist our future guests. Thank you for giving us the opportunity to improve by commenting on your stay.

I do also want to thank you for mentioning the friendliness of our staff.

Warm regards,

Scott
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
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Wyomissing, Pennsylvania
Level 4 Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 October 2012

We (family of 4) stayed in a 1-bedroom suite for 2 nights at this hotel. Our stay was pleasant. Their staff were professional and friendly. Our room was clean, and the bathroom is rather spacious. Our room was on the 8th floor with view of the city. It has a tiny balcony. We could hear traffic noises during the day, but the noise wasn't bothersome at night with all windows shut. There is a single laundry room on the 8th floor (laundry facilities available on some floors only).
We had to pay $$ for hotel parking (valet only), which is common in many cities downtown. Also, there was no other parking option nearby. Valet service was friendly and fast, so we didn't mind the fee.

NOTE: The hotel is located on a steep 'hill'. It may be difficult to walk back to the hotel with a stroller. Also, rooms on the 9th floor require 2 different elevator rides to get to.

I would definitely recommend this hotel!

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
Thank StephThegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWSuitesSEATTLE, General Manager at Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street, responded to this review, 22 October 2012
StephanieO1,

We are glad to hear that your family enjoyed your stay with us. I'm especially pleased to hear about the friendliness of our staff. Thanks for providing our future guests with a very detailed explanation of our amenities. We hope to see you again.

Warm regards,

Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2012

This hotel is all-suites, either new or renovated, with large living areas, fireplaces, balconies and fully equipped kitchens! To set it apart, it even has a pool table and rooftop pool that looked like a lot of fun.

I've stayed twice now with great experiences both times and would not hesitate to stay again. It's got AVIS on site, is close to the heart of downtown Seattle and is convenient to the I5. Great value for your money and, even though it is considered an extended stay hotel, should be considered for short stays too. As a HHONORS GOLD member, I was even provided an upgrade to a larger corner suite (on one of the two stays).

Room Tip: 5th floor is nice because it is the same floor as the pool table and rooftop pool
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  • Stayed September 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank ryan_from_ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWSuitesSEATTLE, General Manager at Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street, responded to this review, 22 October 2012
ryan_from_ottawa,

It is great to hear that you returned to the hotel and will come back again. I'm also happy to know that you were recognized and upgraded as an Honors member. Please come back the next time you are in town.

Warm regards,

Scott
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oxford
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 October 2012

The suites were a good size, comfortable and most of the facilities were new, shower was quite slow and not much wardrobe space but apart that very good.
Most of the staff were very friendly and helpful, just don't turn up before booking in time some of the staff are sticklers for the 4.00pm checkin time.
The complimentary breakfast was good with a hot and continental.
Evening Snacks Monday thru Thursday good and also the complementary wine or beer made was a nice touch.
These suites are really in a great location for all of down town Seattle's Pikes Market is about a 10 minute walk away straight down the road.

  • Stayed September 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank katocatoxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWSuitesSEATTLE, General Manager at Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street, responded to this review, 22 October 2012
katocatoxford,

Thanks so much for reviewing our hotel on TripAdvisor. We appreciate the feedback and hope to see you again in the future.

Warm regards,

Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 5 Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 October 2012

I traveled to Seattle with a friend and we wanted to stay in a hotel with a good central location to the popular tourist sites and nice views and this hotel fit the bill. Right on Pike Street down the road from the famous market of the same name, this was convenient to shop for fresh food at the Pike Place Market and bring it back to our room to cook and eat. The balcony with the views of downtown was also a nice touch. The room was spacious, with plenty of living space for the two of us. The kitchen was decently equipped with the utensils needed to cook a nice dinner. The front desk staff and the valet guys were very friendly. However, for the price being paid to stay at this hotel, I think the fact that they actually charge you to park here is ridiculous. Parking should be free for the guests who are paying to stay at this hotel. The hotel laundry room was also small, but sufficient to get the job done of washing our laundry. The provided breakfast was decent, but nothing lavish. I expected more for the price paid. We were able to walk to most of the really cool central Seattle sites and restaurants directly from the hotel. It's proximity to these places in downtown Seattle made this hotel a winner for us. I'd definitely consider staying here again next time I'm in Seattle.

Room Tip: Corner suites facing downtown have the nicest views.
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  • Stayed September 2012, travelled with friends
    • Value
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Helpful?
1 Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWSuitesSEATTLE, General Manager at Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street, responded to this review, 22 October 2012
Andrew M,

Thank you for taking the time to review our hotel. We appreciate the kind words about our staff and amenities. Parking is costly in downtown Seattle and our pricing is definitely in line with nearby parking facilities. I'm happy that you will choose us again on your next visit and welcome you back anytime.

Warm regards,

Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
115 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 October 2012

The staff was very friendly. The hotel is within walking distance of Pike Place Market in one direction and lots of great bars and eateries in the other. Rooms were as expected and the breakfast was better than expected. This is where I plan to stay on my next trip to Seattle (hopefully sooner than later)

  • Stayed October 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank Philip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWSuitesSEATTLE, General Manager at Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street, responded to this review, 22 October 2012
Philip G,

We are pleased that we exceeded your expectations. We look forward to serving you when you return to Seattle.

Warm regards,

Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 October 2012

The rooms are very spacious, but there are some definite flaws when you looked carefully. There were all kinds of marks on the walls and tears of the wallpaper. Also, I had one naked bulb on the wall without even a lamp shade. I'd be embarrassed to put my name on the door, I don't know ow Hilton does it. The cleaning crew seriously took forever to clean the rooms and i had to call the front desk both nights to have someone clean the room since it was 2:30 and it was still messy. It was nice that they included breakfast, but the food was really greasy and it felt cheap. Better to do it right or not at all considering the cost for a night. For the price, never again.

Room Tip: Don't bother, many other choices downtown.
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYChemist88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWSuitesSEATTLE, General Manager at Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street, responded to this review, 22 October 2012
NYChemist88,

Please accept my apologies that our hotel did not meet your expectations. I agree completely that what you described does not live up to the standards we set for ourselves and the standards we know you come to expect from our products.

I will review this feedback with our management team and address these problems immediately.

Once again, I'm sorry that you had this experience at my hotel. Hopefully you will give us another chance as I'm sure you will find the hotel to be up to your standards on your next visit.

Warm regards,

Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street

Property: Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street
Address: 1011 Pike Street, Corner of Pike Street and Boren Avenue, Seattle, WA 98101-2389 (Formerly Homewood Suites Seattle Convention Center Pike Street)
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#24 Business Hotel in Seattle
#35 Romantic Hotel in Seattle
#46 Family Hotel in Seattle
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located on the seam of downtown Seattle and Capitol Hill, just blocks from the celebrated Pike Place Market, Paramount Theatre, and the shopping district, our boutique style hotel has the ultimate Seattle location. Featuring 195 individually designed guestrooms and suites that are uniquely Seattle. Additional amenities that will make your Downtown Seattle hotel stay even more comfortable: •24/7 Suite Shop(R) market with snacks, beverages and sundries •24/7 state-of-the-art Precor fitness center with cardio and free weights •Complimentary business center with printers •Complimentary WiFi throughout the property •Coin-operated laundry •One-day valet laundry service (weekdays) •Complimentary grocery shopping service •Hilton HHonors hotel points and airlines miles with every stay •Valet parking only is available at a flat fee of $45(no self-parking is available) Contact Us anytime if we can help you plan your stay at our downtown Seattle hotel. •Amazon Locker "Pomelo" on-site. ... more   less 
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Also Known As:
Homewood Suites Seattle Convention Center Pike Street Hotel Seattle

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