I got a room for one night. Was celebrating a birthday (almost drowned 2 years ago)...and celebrating a friends winning battle with cancer. So we were a little excited about life and living. We went downtown and celebrated. Came back to the room to "chill out" before going to bed. I get a knock on my door and a person from the front desk had his finger out and in a VERY threatening tone in thru gritted teeth telling us we are being too loud. (my one neighbor next door was apparently watching and i heard "i live here and they woke me up" I paid to live there too...hello?!?). Also I was burning incense in the room because THEIR WAS A FOUL ODOR coming from the bathroom. The THREATENING front desk man also said he had my credit card and "was going to charge my card on file $250 in a NY minute for smoking in the room". I denied the smoking. If they looked at their cameras they would see a group of people coming in and out of the hotel to smoke their cigarettes several times that evening. I was so shocked I didn't have anything to say to him but "ok". My friend in the room immediately called the front desk and questioned the smoking charge. WE WERE NOT SMOKING IN THE ROOM! The person on the phone let us know that they were going to advise their housekeeping staff to be on the lookout for smoking evidence. We were all so shocked at the RUDE and THREATENING behavior we almost left right there and then. The next morning, we saw the other neighbor on the other side of my room and asked about noise. They (a man and his young son) didn't hear a single thing because WE WERE NOT BEING LOUD…hello? AND IF we were being loud...wouldn't it be policy to just ask us to quiet down...and if we were loud again, THEN to threaten us? I've been to cheaper hotels/motels throughout my life and teen years ALL OVER THE US and WORLD and have dealt with noise complaints....and NOONE, not even a motel 6/8 or any hotel/motel has treated a paying customer as POORLY as Homewood Suites in DT Seattle off Western Ave. The front desk man, short older Caucasian wearing glasses needs to learn customer service. I took video of the room in the morning as evidence that there was NO SMOKING in the room just in case they did charge me….which they didn’t. I WILL NOT be coming back to this place. NOT WORTH IT and will be spreading the word. If you want to be threatened for things you didn't do, come here. Shocked that I was treated BETTER at cheaper establishments such like a motel 6/8. Shaking my head. Never again. The experience was NOT fun...I WOULD NOT recommend to others...it was NOT worth the time/money.
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- Also Known As:
- Homewood Suites Seattle-Downtown Hotel Seattle
- Homewood Seattle
- Seattle Homewood Suites