This Holiday Inn is in a fantastic location! You can easily walk to all that Seattle has to offer even though it is slightly off of the beaten path. The rooms are extremely generous in size and the bed was comfortable. Breakfast offered many choices and the area was very clean.
My major disappointment was in my greeting and subsequent service by the woman working the frnt desk upon check-in. Front desk staff set the tone for your visit. Not only did the associate badger me about my employer, she added GUEST REFUSES TO STATE THE NAME OF HER COMPANY in capital letters on my folio. Never at any time was I acknowledged as a Priority Gold Club member either which should have been her priority not my employer.
I did not want to share the information, and it is unprofessional to have included that on my statement. Instead of a quick check out, I had to stand in line to have in removed from my bill. The associate on duty at that time was very polite, apologetic, and helpful.
In addition, when I check in I asked for directions to Pikes Market. I only had one night in Seattle and really wanted to see it. She told me not to bother as the market was closing up. When I further inquired about directions she said leave the hotel and walk south. Really?
Ultimately, I did find my way to the water front after a series of wrong turns. I went on the Great Wheel and it was absolutely fantastic! The sun was getting ready to set and the views were phenomenal. While on the wheel I did view Pike's Market though!!!
I decided to make my way up there at that time and the market was closing down then. The flower vendors were still there selling dahlias for $5.00 per bunch. If I had gone to Pike's Market first with directions, indeed I would have been able to see more than packing up.
It doesn't so much matter because I am sure that Seattle will be a city that I visit again. I just loved it! It is just unfortunate that someone who considers it an effort to genuinely help people would be on the front line. While I will continue to stay at Holiday Inn's it is not likely that I would stay at this hotel again. The key to a memorable hotel visit all boils down to customer service.
- Official Description (provided by the hotel):
- Discover all that Seattle has to offer at the convenient, comfortable Holiday Inn Express Hotel & Suites. Situated between Seattle Center and the heart of downtown s shopping, dining, and entertainment districts, it's an easy walk to Westlake Center Mall, The Showbox, or Benaroya Hall. The world famous Space Needle and Monorail, Pike Place Market, Seattle Art Museum, Pioneer Square, Pier 66, Cruise Terminal 90/91, Microsoft, Boeing and more are so close our ideal location will suit the needs of any business or leisure traveler. Sports fan? We re minutes to Safeco & CenturyLink Fields! We offer parking for standard sized vehicles at $10 per night (limited space). Whether you re visiting Seattle for work or fun, Holiday Inn Express will be your home away from home. Wake up to our complimentary hot breakfast featuring our signature cinnamon rolls, eggs, bacon or sausage, fresh fruit, and more. Maintain your cardio in our free 24-hour fitness center or go for a swim in our heated, indoor pool. Enjoy a leisurely stroll to numerous restaurants and bars. Our friendly, knowledgeable staff will get you where you need to go! The best of Seattle is waiting for you at the Holiday Inn Express Hotel & Suites. Book your hotel reservations now for the SeaHawks NFL or Huskies football season or choose from one of our great King Tut Packages. Great family fun is just minutes away! ... more less
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- Also Known As:
- Holiday Inn Express Seattle City Hotel Seattle
- Holiday Inn Seattle