My family stayed at the Holiday Express on Aug 5 & 6 of this year. We wanted to watch the Mariners play against the Bluejays. Our family includes my son (7), daughter (3) and baby (6 months) We had pre-paid the 2 nights approx. $445.00. When we checked out a $10.00 charge was applied for parking, totally understandable. A couple of days later I checked our mastercard balance online and another charge of $183.99 was shown. I called and the person who answered the phone thought we never even checked in so this charge was our cancellation fee. I explained that we were there. After some time there was an apology stating that the amount would be refunded. Another few days go by and no refund. I call again, they state that the charge is now actually for extra people staying in my room! REALLY??! That's news to me! Cause other then the 5 of us, I honestly don't think anyone else would fit! I ask to speak to the manager, I have to leave a voicemail. No call back. I leave another voicemail the following day, no call back. I have yet to receive a phone call back from the manager (Savanna) explaining this mysterious charge. Will definitely be staying at another hotel on our next family adventure.
- Official Description (provided by the hotel):
- Discover all that Seattle has to offer at the convenient, comfortable Holiday Inn Express Hotel & Suites. Situated between Seattle Center and the heart of downtown s shopping, dining, and entertainment districts, it's an easy walk to Westlake Center Mall, The Showbox, or Benaroya Hall. The world famous Space Needle and Monorail, Pike Place Market, Seattle Art Museum, Pioneer Square, Pier 66, Cruise Terminal 90/91, Microsoft, Boeing and more are so close our ideal location will suit the needs of any business or leisure traveler. Sports fan? We re minutes to Safeco & CenturyLink Fields! We offer parking for standard sized vehicles at $10 per night (limited space). Whether you re visiting Seattle for work or fun, Holiday Inn Express will be your home away from home. Wake up to our complimentary hot breakfast featuring our signature cinnamon rolls, eggs, bacon or sausage, fresh fruit, and more. Maintain your cardio in our free 24-hour fitness center or go for a swim in our heated, indoor pool. Enjoy a leisurely stroll to numerous restaurants and bars. Our friendly, knowledgeable staff will get you where you need to go! The best of Seattle is waiting for you at the Holiday Inn Express Hotel & Suites. Book your hotel reservations now for the SeaHawks NFL or Huskies football season or choose from one of our great King Tut Packages. Great family fun is just minutes away! ... more less
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- Also Known As:
- Holiday Inn Express Seattle City Hotel Seattle
- Holiday Inn Seattle