This hotel is starting to show it's age, I stayed here back in 2005 as well. Overall a bit pricy for being in the poorer area of downtown Seattle.
I had booked at block of 5 rooms. We all showed up about 10:30 or 11 pm and were very tired from a long day an just wanted to wind down. Rooms were booked via the Holiday Inn website. We had a rate of $176 per night with taxes bringing it right around the $200 mark. When I checked in for our 5 rooms they were insistent that we had booked at $216 a night plus taxes that brought it to over $250 per room. The clerk continually asked me for a receipt -- I had no receipt only an email confirmation that I showed her on my i-phone. She tried to tell me some garbage about it being an estimated charge. Since when did one book a hotel and the change change after booking? I have travelled lots and stayed in many many hotels over the years and never been told this. To the agent's credit she got everyone room keys although we had not settled on a price. I spend over an hour dealing with this mess. Sent emails to 3 different people and told it would be settled in the morning.
In the morning I went to check out and the desk clerk had no idea what I was talking about, stated the manager would not be in for an hour and she would look after it. (We had to get going). I did not want to leave and have to deal with this on the phone long distance after departure. Finally after insisting we had a different manager come out and we had to tell the story all over again. That is the most frustrating part -- telling the same thing over and over and over again. Just fix it. The manager did fix the issue but this again wasted our time. However no explanation was given as to why they were insistent we book all 5 rooms at $216 when I clearly had an email stating otherwise.
Finally this is not the hotel's fault at all but just want people to be aware of the neighbourhood. We knew going in this wasn't the best part of downtown Seattle but was affordable and a place to sleep for 1 night. I had stayed there before and it was comfortable. We were told there was security in the parking lot however in the morning one of our 5 rooms occupants had his car window smashed inn. I know this could happen anywhere anytime but just want people to be aware it happened to us.
- Official Description (provided by the hotel):
- Discover all that Seattle has to offer at the convenient, comfortable Holiday Inn Express Hotel & Suites. Situated between Seattle Center and the heart of downtown s shopping, dining, and entertainment districts, it's an easy walk to Westlake Center Mall, The Showbox, or Benaroya Hall. The world famous Space Needle and Monorail, Pike Place Market, Seattle Art Museum, Pioneer Square, Pier 66, Cruise Terminal 90/91, Microsoft, Boeing and more are so close our ideal location will suit the needs of any business or leisure traveler. Sports fan? We re minutes to Safeco & CenturyLink Fields! We offer parking for standard sized vehicles at $10 per night (limited space). Whether you re visiting Seattle for work or fun, Holiday Inn Express will be your home away from home. Wake up to our complimentary hot breakfast featuring our signature cinnamon rolls, eggs, bacon or sausage, fresh fruit, and more. Maintain your cardio in our free 24-hour fitness center or go for a swim in our heated, indoor pool. Enjoy a leisurely stroll to numerous restaurants and bars. Our friendly, knowledgeable staff will get you where you need to go! The best of Seattle is waiting for you at the Holiday Inn Express Hotel & Suites. Book your hotel reservations now for the SeaHawks NFL or Huskies football season or choose from one of our great King Tut Packages. Great family fun is just minutes away! ... more less
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- Also Known As:
- Holiday Inn Express Seattle City Hotel Seattle
- Holiday Inn Seattle