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“Poor help at front desk”

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Holiday Inn Express Seattle City Center
Ranked #68 of 100 Hotels in Seattle
Vancouver Island, Canada
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Poor help at front desk”
Reviewed 21 September 2013

This hotel is starting to show it's age, I stayed here back in 2005 as well. Overall a bit pricy for being in the poorer area of downtown Seattle.

I had booked at block of 5 rooms. We all showed up about 10:30 or 11 pm and were very tired from a long day an just wanted to wind down. Rooms were booked via the Holiday Inn website. We had a rate of $176 per night with taxes bringing it right around the $200 mark. When I checked in for our 5 rooms they were insistent that we had booked at $216 a night plus taxes that brought it to over $250 per room. The clerk continually asked me for a receipt -- I had no receipt only an email confirmation that I showed her on my i-phone. She tried to tell me some garbage about it being an estimated charge. Since when did one book a hotel and the change change after booking? I have travelled lots and stayed in many many hotels over the years and never been told this. To the agent's credit she got everyone room keys although we had not settled on a price. I spend over an hour dealing with this mess. Sent emails to 3 different people and told it would be settled in the morning.

In the morning I went to check out and the desk clerk had no idea what I was talking about, stated the manager would not be in for an hour and she would look after it. (We had to get going). I did not want to leave and have to deal with this on the phone long distance after departure. Finally after insisting we had a different manager come out and we had to tell the story all over again. That is the most frustrating part -- telling the same thing over and over and over again. Just fix it. The manager did fix the issue but this again wasted our time. However no explanation was given as to why they were insistent we book all 5 rooms at $216 when I clearly had an email stating otherwise.

Finally this is not the hotel's fault at all but just want people to be aware of the neighbourhood. We knew going in this wasn't the best part of downtown Seattle but was affordable and a place to sleep for 1 night. I had stayed there before and it was comfortable. We were told there was security in the parking lot however in the morning one of our 5 rooms occupants had his car window smashed inn. I know this could happen anywhere anytime but just want people to be aware it happened to us.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BlueMachine367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Seattle City Center, responded to this review, 6 October 2013
Dear BlueMachine367,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received from our staff. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Tucson, Arizona
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 September 2013

The location is very convenient to the Space Needle, monorail & Chihuly Glass Museum.
Room was clean & well maintained. For breakfast, they clearly make an effort to provide variety
for those staying longer than overnight.
My only suggestion is a sign reminding guests to dress appropriately for breakfast. I was amazed at the number of people who chose to come to breakfast in their pj's & slippers! It appears the advertising is being taken literally!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2TucsonTrvls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Seattle City Center, responded to this review, 5 October 2013
Dear 2TucsonTrvls,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the convenient location of our hotel and the cleanliness of your room. We apologized for the shortfalls you have noticed during your stay. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redding, California
Level Contributor
7 reviews
5 hotel reviews
Reviewed 16 September 2013 via mobile

Stayed here once while visiting downtown. Not overtly impressed. We stay at H I Express on most trips. This is not one of their best.

Very clean. Friendly staff.
The hotel itself is very "cold" in colors, furniture ambience.
Not for romance.

Food was typical hotel breakfast food. Hot, plentiful, not bad for the room price considering u pay $4.50 for coffee across the street.

Parking is sparse, dangerous and
Ridiculous. Watch the under ground parking. Very tight driving and parking.

All in all, it was a typical HI Express. Which as I said before, we usually like. This hotel is all business, for business. Still, a decent place for a decent price.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oh2bme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Seattle City Center, responded to this review, 1 October 2013
Dear oh2bme,

Thank you for posting a review of our property. I appreciate the kind remarks on our hotel staff. I apologize if the hotel furniture fell below your expectations and we are sorry for any inconvenience you may have experienced due to the parking area. I have taken note of your comments and we will address these points to improve upon our service. We hope that you will afford us another opportunity to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duluth, Minnesota
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 September 2013

Room looked out at the Space Needle. In room amenities included small kitchen area with fridge, microwave, sink, and cabinets. Only drawback was breakfast area was too small to accommodate all guests.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 September 2013 via mobile

My husband and I stayed at the Holiday Inn recently for 2 nights. Nothing bad to report. Good value. Room was a bit small but it was ok. Very close to the Space Needle and walking distance to many attractions in Seattle.

Stayed September 2013, travelled as a couple
Helpful?
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middleton, Wisconsin
Level Contributor
210 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 14 September 2013

We stayed here for a night prior to taking the Clipper to Victoria. Excellent value and close to all the sights. We had to be at the Clipper by 6:30 am and the wonderful staff as we were leaving grabbed us a bag with 2 yogurts, fruit, milk and muffins. Our rooms were very comfortable and we loved the exceptional customer service!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank voyageurfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside, California, United States
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 September 2013

This brand of hotels is very consistent and predictable. This HI express is about 3 blocks away from the Space Needle, with a bit of a hike to the city center, but doable. There are not many restaurants nearby, but with a little walking, you can find good places to eat. The elevators off the lobby were slow and creaky - we took the stairs. The parking is horrible - very few spots out front, a scary/narrow parking garage underneath, or expensive meter parking on the street. Our room was on the 6th floor, which had a tall, sloped ceiling, making the room seem large. We also had an adjoining door, which was a bit problematic with talkative neighbors. Standard HI Express breakfast - nothing special. Small indoor pool. Helpful front desk staff.

Room Tip: Ask for a top floor room without adjoining doors
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Seattle City Center

Property: Holiday Inn Express Seattle City Center
Address: 226 Aurora Ave N, Seattle, WA 98109-5007
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 100 Hotels in Seattle
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Seattle City Center 2.5*
Number of rooms: 195
Official Description (provided by the hotel):
Discover all that Seattle has to offer at the convenient, comfortable Holiday Inn Express Hotel & Suites. Situated between Seattle Center and the heart of downtown s shopping, dining, and entertainment districts, it's an easy walk to Westlake Center Mall, The Showbox, or Benaroya Hall. The world famous Space Needle and Monorail, Pike Place Market, Seattle Art Museum, Pioneer Square, Pier 66, Cruise Terminal 90/91, Microsoft, Boeing and more are so close our ideal location will suit the needs of any business or leisure traveler. Sports fan? We re minutes to Safeco & CenturyLink Fields! We offer parking for standard sized vehicles at $10 per night (limited space). Whether you re visiting Seattle for work or fun, Holiday Inn Express will be your home away from home. Wake up to our complimentary hot breakfast featuring our signature cinnamon rolls, eggs, bacon or sausage, fresh fruit, and more. Maintain your cardio in our free 24-hour fitness center or go for a swim in our heated, indoor pool. Enjoy a leisurely stroll to numerous restaurants and bars. Our friendly, knowledgeable staff will get you where you need to go! The best of Seattle is waiting for you at the Holiday Inn Express Hotel & Suites. Book your hotel reservations now for the SeaHawks NFL or Huskies football season or choose from one of our great King Tut Packages. Great family fun is just minutes away! ... more   less 
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Also Known As:
Holiday Inn Express Seattle City Hotel Seattle
Holiday Inn Seattle

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