Stayed here one night and it delivered what we wanted. We had a room overlooking the Space Needle which meant it was on the main road and quite noisy. Staff were great but breakfast a bit too busy with not enough tables.More
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Stayed here one night and it delivered what we wanted. We had a room overlooking the Space Needle which meant it was on the main road and quite noisy. Staff were great but breakfast a bit too busy with not enough tables.MoreShow less
Hello Roger D,
I appreciate you sharing your thoughts on the areas where we can improve, especially with the dining tables. I am sorry this impacted your experience.
I am pleased to know that you found our staff accommodating! Nothing makes us happier than knowing that they did a great job in ensuring that you had a comfortable stay.
We would be honored to have back! Again, thanks for choosing Holiday Inn Express.
Location is great. Rooms are comfortable. View was nice, overlooking the tower. Not to many places to eat at, close by. I should of shopped around for a hotel because there were many choices to choose from in the city area. Staff were friendly except for one, where I needed change for a hundred dollars and I was told to go walk a couple blocks to get change. I was kind of disappointed because if I'm paying around $180.00 to $260.00 a night. Why wouldn't I be able to get that service! I was very close to challenging the female front desk person. That to me is a motel answer with attitude!!! I wouldn't stay there again. They need to learn hospitality!! Greet and always have aloha! Even it is fake! That's the way your going to get a gratuity or a good write up. John Noguchi
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our rooms and the view. However, I was concerned to see that you were not impressed with one of our Front Desk staff members. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a completely great experience. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns.
Again, thank you for the review and for staying with us. I hope that we would have another chance to accommodate you again in the future.
The hotel seems a little older but it was clean and comfortable. Our fifth floor room had a nice clear view of the Space Needle a few blocks away. We were about a mile walking distance from the Public Market. The hotel was a little more expensive than I thought it should be. We also had to pay $19 for parking. The location is not exactly in the city center, but is accessible to it. Breakfast was typical for Holiday Inn Express. Those cinnamon rolls are always so good.
We just needed a room for the night before getting in the ferry the next morning. Clean room, easy check in and friendly service. Since a breakfast was included, this hotel was a great deal. I accidentally left a hat in the room and when I returned a few days later, they retrieved it! Easy walking distance to most tourist destinations downtown. Be ready for uphills & downhills & lots of interesting sights.
Arrived early after long rail journey from Vancouver approx 5 hours.
Reception staff stated no rooms ready but would be available in 1 hour , after two hours of watching Cruise ship passengers allocated rooms approached reception again and eventually was offered a room , slight downgrade from King to Queen bed but accepted.
Room OK , nothing special, did not have time to use the pool or take breakfast as early flight the following day.
Not a disastrous stay but not particularly pleasant, the hotel appears to concentrate proving good service to their cruise passengers and give them priority.
Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that the room received was at par. However, please accept our apologies for the inconvenience experienced during your check-in and with the room type received. Your comments are highly valuable to us and have already forwarded this to the hotel management as this will assist us in our continuous efforts to improve the service level we aim for.
Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.
Good choice for Seattle. The quality that you expect from every Holiday Inn.
Good breakfast too, and helpful people at the reception. It is located near the center, in walking distance from some restaurant.
There is a swimming pool, but it is not really big - so more of a dip than a swim.