We booked this room for our family vacation 3 months in advance and requested a non-smoking room, with two queen sized beds. We received the two queens but the "non-smoking room" given to us was on the 4th floor...the smoking floor. As soon as we opened the door, the room stank of smoke. We didn't even unpack, and went straight to the front desk, where they informed us that indeed our room was a non-smoking room, but it was on a smoking floor?!?! On top of that the garbage cans had chewed gum in them, there was no fridge in the room, and the pool had sand at the bottom of it.
Front desk's solution to the smoky room was to open a window and run the bathroom fan, or they could give us some air freshners. We booked 3 months in advance specifically to ensure a non-smoking room, and it seems that the staff could care less. Not very professional at all. Thankfully this is not my first Holiday Inn experience so I know this is not typical of their other locations, however I won't stay here again.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites, North Seattle is your home away from home. We invite you to experience the friendliness of our staff and greatness of a fine Seattle hotel. We are also nearby Seattle downtown, University of Washington (UW), Safeco Field, Key Arena, Seattle Waterfront, Seattle Aquarium, Washington State Convention & Trade Center, Northgate Mall, Shoreline Community College, Shoreline Conference Center and Woodland Park Zoo. Located just seven miles north of downtown Seattle, on Aurora Avenue North (Highway 99) with easy access to I-5, our location offers all of the convenience of downtown without the downtown inconvenience. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Seattle
- Holiday Inn Express Seattle
- Holiday Inn Seattle
- Seattle Holiday Inn