You probably don't want to meet this duo, b/c if you do, that means you must be having technical issues that require these 2 engineers. But if your wifi doesn't work in room 3008 (great view btw!) like us and they do have to dispatch someone, these 2 are great gentlemen and very professional, friendly guys to chat with.
Leo and Dennis (pretty sure that was his name?) determined wifi was indeed not reachable in #3008 and arranged to move us to anther room on the top 30th floor just across the hallway where the "Hyatt Guest" wifi worked so great that I'm able to write this review and upload pics of both rooms.
Now onto the room(s). Room 3008 has great view, shower has 2 heads, a rain one and a regular hose kind. Everything was great in the room except wifi didn't work there.
Room 3011 also has a view. #3011 has a very nice tub which 3008 didn't have. But the shower in #3011 only has the rain shower and the pressure was a bit weak, personally, we prefer the regular hose kind.
Overall, a solid Grand Hyatt.
Oh and that "Café Yumm!" downstairs, yuck! expensive and not worth it!
- Free Wifi