So, my friend is getting married so me and the guys book 3 rooms months in advance at this hotel. We arrive just before 4 pm which is the checkin time. I take my luggage and give the key to the valet to park for the night.
When checking in only 1 of our 3 rooms were ready. So we piled into that one room while waiting for the other 2 rooms to be ready. We were a little pressed for time as we still needed to get some food and beverages before hitting the Mariners game. The other 2 rooms were ready by just before 5 pm.
The rooms were very beautiful and the bathrooms were as large as the bedroom area was so that was nice.
We go out drinking and enjoy our evening of giving our friend a good fairwell to being single.
I get back to the room around 1am to find a voice mail on the machine saying theyare having a hardtime "securing" my vehicle and to please come to the front desk. So I put some clothing back on and stumble down to the front desk where the car lot guy meets to take me to the car.
At the car he shows me that the car won't lock. I open the door to find non of the interior light to be working. I look around and see that when the valet parked the car he left the headlights on and drained the battery completely on my 2012 vw. The guard says he will get this looked after and it will be running by the time I leave.
So I go back up to finally passout. Come checking out time they deliver me my car running... upon receiving my car, I get in and notice there is a light flashing on the desk and my car says there is a problem with my steering column. I read the manual that says it should turn off after a few miles of driving as it comes on after a dead battery.
I tell the manager of the hotel about it as I'm driving home and he says they will have to do a claim for it to be fixed.
It's been 2 weeks and I just got my car back today after the shop needed to order a part in. The mechanic told me whoever jumped my car did something wrong and fried my steering column modulator. I now have to front a $1000 bill while the hotel figures their stuff out.
This was not a cheap hotel as it was over 350 a night per room. I would expect a motel to provide this level of service but not a 5* hotel. The only compensation I have received was my valet fee being covered and that's all. The staff did seam to care to much about the situation. This was a very disappointing experience which really makes me question ever staying at any of the other Hyatt hotels.
- Official Description (provided by the hotel):
- The Grand Hyatt Seattle will satisfy even the most sophisticated business & leisure travelers. Centrally located in downtown Seattle, next to the Washington State Convention & Trade Center, the hotel redefines the hospitality standard in the Pacific Northwest. Open spaces with a friendly accommodating spirit and high-tech wizardry, the hotel was created with meetings in mind. Its ballrooms, prefunction rooms and more than 25,000 square feet of meeting space feature marble, fine woods, and rich fabric decor. ... more less
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- Also Known As:
- Grand Hyatt Seattle Hotel Seattle
- Seattle Grand Hyatt
- Hyatt Seattle
- Seattle Hyatt