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“NO 4 STARS THERE”
2 of 5 bubbles Review of Motif Seattle

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Motif Seattle
Ranked #43 of 100 Hotels in Seattle
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“NO 4 STARS THERE”
2 of 5 bubbles Reviewed 4 August 2014 via mobile

This Hotel is NOT A 4 STAR.They seemed to just did a cheap cosmetic upgrade but you can definitely tell because of the paper thin walls and cheap carpeting or maybe I'm spoiled by my NYC hotels.The staff were all freindly courteous and helpful.We had breakfast at Frolik at the hotel that we didn't enjoy ....but again friendly staff

Stayed August 2014, travelled with family
Helpful?
4 Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon S, General Manager at Motif Seattle, responded to this review, 11 August 2014
Dear AW,
Thank you for your valuable feedback on your recent stay. We are so sorry to hear that we have disappointed you, but we are pleased to hear that you enjoyed our friendly staff. We appreciate your valuable feedback and will be sure to take it into account the next time we renovate our hotel. We hope you will give us the opportunity to welcome you back again in the future during your next stay in Seattle.
Sincerely,
Shannon Sheron, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,155 reviews from our community

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    273
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (273)
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English first
Oslo, Norway
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

Our family of four shared a room for 2 nights and we all enjoyed our stay. Even with an extra bed in the room there was plenty of space for us all an everything in the room worked as expected. The only thing missing was enough power outlets for our armada of phones, tablets and Laptops. The hotel has a great outdoor deck with a nice bar and activities as table tennis. We were not to happy with neither the breakfast buffet nor the bar service, but everything else fully met our expectations.The location in the heart of Seattle could not have been better.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SveinDahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon S, General Manager at Motif Seattle, responded to this review, 11 August 2014
Dear SveinDahl,
Thank you for your review on your recent stay. We are so pleased to hear that you enjoyed our rooms, outdoor patio, and location. We are sorry to hear that you did not enjoy the breakfast buffet or service. Our team takes our guest feedback very seriously and we are working on revamping the breakfast and brunch menu in order to provide better options for our guests. We are also sorry to hear that you did not enjoy your service, as we are constantly striving to provide the highest level of quality service. We have ensured that our team as seen your comments and we hope to welcome you back again the next time you are in Seattle in order to exceed your expectations in all areas.
Sincerely,
Shannon Sheron, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 3 August 2014

I stayed here when it was still the Red Lion and it was so nice that I booked a second stay, personal. But the second time, the service was not great. Nearly every encounter (front desk, room service, restaurant) demonstrated a lack of attention to the customer experience. We had to get out of the way of workers. We had to wait while hotel workers did other duties. Terrible experience with the restaurant. We ended up eating at Palamino across the street and left a large tip because the service was so superior to what we'd experienced trying to dine at Frolik. We were stuck at Motif for the night, so fine. But we won't be back. This is a management problem not an individual staff problem. They need to train their staff that when one is paying such a large sum for a night's stay, one expects the service to justify the expense. The room is just a room. It's the service that counts. I'm disappointed and we won't be back unfortunately.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Tammo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 2 August 2014

Hotel location is very good. Room is look fine. But there are some issues:
Conditioner works awful - it is very hot at day and very cold and windy at night. Conditioner controller exist but it did nothing.
Room service doing it's job not very well - instead of shower gel I've got a tons of body lotion. Cleaning of room was not so good.
Very often there was a queue to elevators in the hall.
There is no safe in the room.
In the other sides my stay was good :-)

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
4 Thank Valeriy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon S, General Manager at Motif Seattle, responded to this review, 11 August 2014
Dear ValeriyRykhlov,
Thank you for your review on your recent stay. We deeply apologize for the issues you experienced. We would like to assure you that the air conditioning issue has been resolved and that we have passed your feedback regarding room service and housekeeping to our teams. We strive to deliver the highest level of quality serviced and hospitality and we are sorry to have disappointed you. We would also like to inform you that we are working on in-room safes, but in the meantime, safety deposit boxes are available upon request. We hope to welcome you back again the next time your travels bring you to Seattle.
Sincerely,
Shannon Sheron, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 30 July 2014

Traveled from east coast with family. Upon arrival the stench from the garage made me want to vomit. When asked about it the bellman said "what smell!?" Really? A cover up? Kids and other adults walked by holding their nose. The managers / owners really need to look into this and not cover it up! It's disgusting . The hotel was blah! Dark rooms, cold showers, spotty wifi, lack of service, the exercise room smelled like our kennel and the housekeeping was completely ineffective . Our rooms were half made and the trash was not discarded! The only nice thing this hotel has is the flavored water in the lobby and exercise room. I would not stay here again and would not recommend it to anyone coming to Seattle looking for a luxury hotel .

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
7 Thank jrm5145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 28 July 2014 via mobile

We chose this hotel due to its location and a previous experience with a Red Lion in Portland. We didn't know the name had changed until right before we flew to Seattle. Having our 15 year old with us, it seemed a bit fancy at first. But the location was perfect, the rooms beautiful, and the service excellent.

Helpful?
2 Thank Wendy T T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Shannon S, General Manager at Motif Seattle, responded to this review, 11 August 2014
Dear Wendy,
Thank you for your wonderful review on your recent stay at Motif Seattle. We are delighted to hear that you and your 15 year old had an enjoyable stay with our central Downtown location, rooms, and excellent service. We look forward to welcoming you back again in the future.
Sincerely,
Shannon Sheron, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Chicago, IL
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

My wife and I stayed at the Motif in July. It's location is perfect, right in the heart of shopping and easy walk to Pike Place market. Staff was friendly and even offered us $30 credit at Frolik bar when they heard it was our anniversary. Rooms are comfortable although the bathroom tubs need a bit of attention (ours was slow to drain even after a call to maintenance). On the whole: I'd recommend Motif.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank advtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon S, General Manager at Motif Seattle, responded to this review, 11 August 2014
Dear Advtravel,
Thank you for your review on your recent stay. We are so pleased to hear that you and your wife enjoyed our central downtown location, friendly staff, and comfortable rooms. Thank you for your feedback on the bathroom tubs, we are aware of the issue and are currently working on solving it very quickly. We hope to welcome you back again in the future, the next time you are in Seattle.
Sincerely,
Shannon Sheron, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Motif Seattle

Property: Motif Seattle
Address: 1415 Fifth Avenue, Seattle, WA 98101-2313
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Seattle
#29 Business Hotel in Seattle
#30 Family Hotel in Seattle
#38 Romantic Hotel in Seattle
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Motif Seattle 4*
Number of rooms: 319
Official Description (provided by the hotel):
Motif Seattle on Fifth Avenue in downtown Seattle Washington is a distinctly different and unique hotel located within the downtown neighborhood featuring the best shopping, theaters and cultural attractions on the West Coast. Whether you're in town on business or pleasure, our impeccable service and casual northwest flair will make your stay comfortable in Seattle.The hotel is noted for its exemplary level of service and sophisticated atmosphere, with amenities to satisfy both business and leisure travelers. Our 319 smoke-free guest rooms offer stunning views of Elliott Bay and the city and feature, Essential Elements bath products, luxurious bathrobes, Keurig coffee machines and refrigerators. On-site services include an award-winning concierge and bell staff, a business center and a fitness center. We also feature two restaurants; Frolik Kitchen + Cocktails on the fifth floor, including downtown Seattle's largest outdoor dining deck and seasonal summer entertainment on the patio, and Elephant & Castle British Restaurant & Pub. Motif Seattle is walking distance to Seattle's cultural, business and shopping attractions, including the ornate 5th Avenue Theatre and the classic Paramount Theatre, the famous Pike Place Market (with the world's first Starbucks coffee house), the Washington Convention & Trade Center and over 10 million square feet of retail shopping including Macy's Northwest and Nordstrom flagship stores. The Monorail to the Seattle Center's Space Needle and the Experience Music Project (EMP) is just step away. The Benaroya Hall and Seattle Art Museum are a few blocks away from the hotel. The hotel is also positioned for convenient Fifth Avenue access to Qwest Field, home of Seattle Seahawks football, Safeco Field, home of Seattle Mariners baseball, and Seattle Storm basketball. We are one mile from Seattle University, 6 miles from the University of Washington and its Medical Center and 6 miles from the campus of Seattle Pacific University. ... more   less 
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Also Known As:
Red Lion Hotel Seattle
Red Lion Seattle
Seattle Red Lion
Red Lion Inn Seattle

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