I was yelled at by an employee named Keisha and called a liar. I was given a Queen room instead of a double by mistake and was told I had to wait until the following day to make the switch to double beds. Sadly Keisha was the only person working the following day and she made the switch impossible. Even going as far as saying I lied and that no employee would have told me to a switch. She also lied several times saying she didn't have any empty rooms. Then saying that they were cleaning the rooms and then she tried to overcharge me for the switch. I spoke to the regional manager and guest services about the inconsistencies and they did NOTHING. I expected at least a sincere apology for the service I received. Instead I was forced to sleep in a queen bed with another adult for my ENTIRE stay. Worse hotel experience ever.
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- Also Known As:
- Extended Stayamerica Seattle Northgate Hotel Seattle
- Extended Stay America Seattle
- Extended Stay Seattle
- Seattle Extended Stay
- Extended Stayamerica Hotel Seattle