We booked through Priceline. There was a hotel mix up. We paid a for a town car to take us to Silver Cloud on Broadway. Once there we discovered we were actually booked at the Silver Cloud in the University District. Despite being exhausted and disgusted with the mix up and Priceline’s customer service policy, to apologize. Period. When a company takes no accountable they really have no reason to provide customer service. The Silver Cloud on Broadway, despite not even being their hotel guest, treated us well. Quickly they explained the problem. They contacted the Silver Cloud in the University District, and they offered us options to resolve our problem. Despite how tired we were, we were taken back how much they helped us. With a customer service background myself, for decades, I was impressed enough to make the quiet decision to contact the headquarters of Silver Cloud, to be treated so well and not even their hotel guest.
We checked in at the Sliver Cloud Inn, University District. I did not want to go there but that was the most reasonable decision given the hotel mix-up. By the time we checked in, barely began to unpack, the manager on shift was knocking on our door. He had been advised of the situation, listened to us, and offered real solutions that really saved our vacation. The problem was between Priceline and us but it was really Silver Cloud who took the ownership and made things right. Things would have been much different for us if not for the managers and staff at both Silver Clouds. We are more than customers of Silver Cloud but fans. We were so impressed with the seamlessness of both hotels having our best interest in their care, once I post this Trip Advisor Review I will be calling each hotel to advise them, and asking that they forwarded to their headquarters.
- Official Description (provided by the hotel):
- Located in the trendy Capitol Hill neighborhood, the Silver Cloud Hotel Seattle - Broadway is directly across the street from Seattle University and Swedish Medical Center. Our hotel near downtown Seattle is designed with both the business and leisure traveler in mind; all rooms include complimentary high-speed wired and wireless Internet access, microwaves, and refrigerators. Our Capitol Hill hotel also features an indoor pool as well as fitness and business centers. With downtown Seattle only nine blocks away, the local area shuttle can take you to some of the city's finest restaurants, shopping and theaters in just minutes. In addition, be sure to stop by the city's bustling Pike Place Market during your stay. The Silver Cloud Hotel Seattle - Broadway is proud to present our new restaurant Jimmy's on Broadway. Building on the success of Jimmy's on First at our Stadium property, Jimmy's on Broadway will offer the same energetic atmosphere and culinary experience featuring full-service breakfast, lunch and dinner seven days a week. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Odigeo, Agoda, Priceline, getaroom.com and Cancelon so you can book your Silver Cloud Hotel - Seattle Broadway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Silver Cloud Hotel Broadway