I made a double booking for my parents and I. We were travelling into Seattle separately and going to meet a the hotel the following morning. My parents share the same unusual surname as me, so there is little doubt to our relationship.
My plane was delayed, so we arrived at 1am. My parents tried to check in at 6pm, before their dinner.
However, because I was not present the hotel refused to give my parents their room. Instead they let them sit in the lobby for the entire evening!!! Even when my father offered to secure the room using his credit card, the hotel were unwilling to co-operate.
My parents are both over 60. This is service I would not expect an animal to endure!!!
When I arrived I expressed my disappointment at the situation. The receptionist who served us simply said 'I have only just started my shift'. Words lost me at this point...
- Official Description (provided by the hotel):
- Located in the trendy Capitol Hill neighborhood, the Silver Cloud Hotel Seattle - Broadway is directly across the street from Seattle University and Swedish Medical Center. Our hotel near downtown Seattle is designed with both the business and leisure traveler in mind; all rooms include complimentary high-speed wired and wireless Internet access, microwaves, and refrigerators. Our Capitol Hill hotel also features an indoor pool as well as fitness and business centers. With downtown Seattle only nine blocks away, the local area shuttle can take you to some of the city's finest restaurants, shopping and theaters in just minutes. In addition, be sure to stop by the city's bustling Pike Place Market during your stay. The Silver Cloud Hotel Seattle - Broadway is proud to present our new restaurant Jimmy's on Broadway. Building on the success of Jimmy's on First at our Stadium property, Jimmy's on Broadway will offer the same energetic atmosphere and culinary experience featuring full-service breakfast, lunch and dinner seven days a week. ... more less
- Reservation Options:
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- Also Known As:
- Silver Cloud Hotel Broadway