The staff were very friendly & helpful, giving great tips on Seattle. The boutique style hostel is well located, a number of places to eat at nearby and things to see in the local area (e.g. The Troll), plus only a short bus ride (15mins) to downtown. Rooms were as you would expect & there was a free breakfast, but I didn't try it. My gripes, the Internet was patchy & didn't work at all in the dorm room. The place was full on the 1st night & there was a line up for shower/toilets (most of the bathroom facilities were toilet and shower together). My friend fell in the shower, slippery floor, no anti slip mat, no handrails as you exit the shower, please be careful.