I booked 2 nights with this hotel. On the eve of my departure, I called the front desk around 10.30pm so I can pay my bills since I have an early morning flight to catch and also since im travelling with little children so I wouldnt miss my flight. I spoke to one Veronica who told me its not allowed. I have to checkout in the morning, I therefore explained that my flight is 6am and I have to drive almost 30mins. to Seatac and also get my kids ready in the morning and its very hectic. After challenging and let her know that all bestwestern and other hotels allowed guest to pay their bills on the eveof the departure, she agreed but rude with attitude. I felt very disrespected and ask my son to take the money to the front desk. My son phoned me immediately from the front desk and complained that Veronica is rude and yelling at him. I ask to speak to her and she refused and was on the phone for 10mins and she wouldnt talk to me and left my son standing there and went home and another employee took over who told me I can report to a Manager who will come 7am but then I will not be around.
I cant believe that a hotel will hire such an employee to take care of guest. It is disappointing and will not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- As soon as you arrive at The Loyal Inn, our exceptional customer service team and comfortable accommodations will greet you. Once inside your spacious non-smoking room, you'll find all the comforts of home, including a 32-inch flat screen television, microwave and refrigerator. Eco-Friendly rooms are also available. Additional amenities at this Seattle hotel include a complimentary deluxe continental breakfast buffet each morning, relaxing spa, on-site exercise facility and a 24-hour business center. We offer guest parking for a nominal fee of only $10.00 per night plus applicable taxes. The best of the city awaits you just outside this hotel in Seattle. From exploring famed Pike Place Market to marveling at the Space Needle® while visiting Seattle Center to catching a Seattle Seahawks or Seattle Mariners game. Everything you want to do and see in Seattle is just minutes away. While in town, try to catch one of the many annual festivals, including the Bumbershoot® and Northwest Folklife Festivals and don't forget Seattle's annual Seafair celebration. The Fred Hutchinson Cancer Research Center, Seattle Cancer Alliance, Swedish Hospital, Virginia Mason, Lake Union, University of Washington and Seattle University are also nearby. Be sure to explore the variety of unique shops, restaurants and entertainment venues in downtown Seattle. Business guests will also enjoy the Loyal Inn's close proximity to local businesses, hospitals/medical companies and corporations, including PATH, Microsoft, Amazon and Boeing and the Melinda and Bill Gates Foundation. A friendly staff is ready to ensure a comfortable and memorable stay in Seattle. Make an online reservation today and save at the Loyal Inn hotel! Enjoy your stay. ... more less
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- Also Known As:
- Best Western Loyal Hotel Seattle
- Best Western Seattle
- Seattle Best Western