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“Need more help at the desk during check-out”

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Best Western Executive Inn
Ranked #52 of 104 Hotels in Seattle
Reviewed 21 January 2014

Too long of a wait when only one person is at the desk. Check in was fine and friendly. Quieter than I expected. Overall a good value relative to competing choices. Too long of a wait when only one person is at the desk. Check in was fine and friendly. Quieter than I expected. Overall a good value relative to competing choices.

  • Stayed: January 2014, travelled solo
    • Value
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Review collected in partnership with Best Western
Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcohenSeattle, General Manager at Best Western Executive Inn, responded to this reviewResponded 4 March 2014

Dear Keith,

Thank you for your kind feedback regarding our hotel compared to the competitors. We are thrilled that you chose our hotel.

We strive to improve with each review and will work with the front desk staffing levels to make certain guests' time is not taken granted.

We do hope to see you again on future visits to Seattle.

Best regards,

Howard Cohen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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761 - 767 of 1,236 reviews

A TripAdvisor Member
11
Reviewed 18 January 2014

Excellent staff. Restaurant menu very limited and needs new items. The food is good but after a few stays it gets to be redundant. Excellent location and the limo service is available for airport delivery and any where else in town. The driver has an excellent ,courteous manner and is a very safe and professional driver. The staff is very helpful and courteous day and night. I always enjoy staying there.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcohenSeattle, General Manager at Best Western Executive Inn, responded to this reviewResponded 4 March 2014

Dear Trip Advisor Member,

Thank you for your kind remarks regarding the hotel. We were thrilled to know you liked our hotel's location as well as our recommended limo service. We will definitely share this with the driver.

We take your comments seriously and will share your menu concerns with the Chef. The Chef is very responsive and appreciates your comments.

We hope to see you again soon when your travels bring you back to Seattle.

Best regards,

Howard Cohen
General Manager

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Reviewed 17 January 2014

I've been to lots of fancy, expensive, self-proclaimed best hotels all over the US. But I can tell you this gem of a hotel is many times better than many of these hotels! It is unpretentious, has all the amenities you could need...business center, gym, laundry, ATM, free cable TV, free and more importantly fast WiFi, fridge, microwave.

The location is awesome! I walked around all times of day and night and felt completely safe. Lots of people walking/bicycling all the time. Seattle is safe and people are friendly. 10 minutes walk down Denny Way to the hustle and bustle of downtown. The Space Needle is right across the street!

The rooms are clean and safe. Huge business desk, leather chair, comfy sofa, comfy bed and pillows. Each room also has a great, detailed guest directory with lots of useful information. It is the best directory by far I have ever seen in any of the hotels I've been in.

Staff is so helpful and professional. Housekeeping is amazing. Anything I needed, they delivered and fast. They are polite respected my privacy. Front desk is knowledgeable. They helped me find my way to a number of places. Management wernt out of their way to solve a major crisis I had. I can't say enough about all the staff I encountered. I highly recommend this place.

Room Tip: If you prefer a room with a view of the Space Needle, you should let them know when booking.
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  • Stayed: January 2014, travelled solo
    • Value
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Thank Khayla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcohenSeattle, General Manager at Best Western Executive Inn, responded to this reviewResponded 4 March 2014

Dear Khayla,

Thank you for your very kind words regarding your review of our hotel. We take all reviews serious and celebrate with the great ones and learn from the review that share opportunities for improvement.

What I appreciate most was your comment about management solving a major crisis. Hopefully all guests would give us an opportunity while they are still at the hotel to resolve any issue that might occur. Your satisfaction is most important to us.

We look forward to seeing you again soon when your travels bring you backl to Seattle. Thank you for staying with Best Western.

Best regards,

Howard Cohen
General Manager

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Reviewed 15 January 2014

Rather disappointed that Saturday breakfast was not at usual time so we could not have breakfast before departing on early bus shuttle............the internet did not advise the time difference and we had booked the hotel specifically as it was at the site of bus pickup and booked 6.40 a.m. bus............but no breakfast. Staff were very pleasant and the location of the hotel good for monorail and tourist attractions. Door locking was faulty , but staff immediately sent to fix the key mechanism so this did not hinder our stay.

Room Tip: Ask to face the needle
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  • Stayed: January 2014, travelled with family
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Thank erase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcohenSeattle, General Manager at Best Western Executive Inn, responded to this reviewResponded 4 March 2014

Dear Erase,

Thank you for sharing your review of our hotel. We are glad that you enjoyed the location as well as the staff of the hotel. We appreciate your comments regarding breakfast. Had we known you were leaving early and wanted breakfast, we could have prepared a nice to go breakfast box for you. I was pleased to hear that the hotel responded properly and efficiently to your door lock issue. We sincerely hope you will give us another opportunity to serve your lodging needs if your travels bring you back to Seattle.

Best regards,

Howard Cohen
General Manager

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Reviewed 15 January 2014

For the price you can't beat the location. Super close to the Space Needle and a short drive to Pike's Place. We have stayed at other Best Western Plus hotels and have been very happy with the quality of the rooms and service. Unfortunately, this property is in need a major refresh. The rooms are quite dated, smell like cigarettes, and the beds and pillows are uncomfortable. Also, my wife was yelled at by the front desk staff during check in.

  • Stayed: January 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcohenSeattle, General Manager at Best Western Executive Inn, responded to this reviewResponded 4 March 2014

Dear Jeremy,

Thank you for taking the time to complete a review of your experience. We are glad that you liked our location and its proximity to many attractions but were disappointed to hear of your thoughts on the room décor. We take these comments seriously and work hard to make certain the rooms are clean and comfortable and the décor as current as possible. What most concerns me was your comment regarding the desk staff. Without knowing more detail as to who you interacted with at the desk, it is hard to coach that employee. We do share these reviews with our staff and will make certain to keep a closer watch on personal interactions.

We do hope you will give us another chance to serve your lodging needs if your travels bring you back to Seattle.

Best regards,

Howard Cohen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 2 January 2014

Nice hotel, great location! It's a lovely place to be, The rooms are nice, clean, with a lovely view to the Space Needle. The hotel personal is very kind and friendly. The hotel also has a spa and fitness center. All in all, a very positive and enjoyable experience.

  • Stayed: December 2013, travelled with family
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    • Cleanliness
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLuongBW, Assistant General Manager, David Luong at Best Western Executive Inn, responded to this reviewResponded 14 January 2014

Thank you very much for taking the time to write us such a kind review. I am glad to see that you enjoyed our Space Needle view and will make sure to pass your compliments along to our staff. Thank you again for staying with us at the Best Western Plus Executive Inn.

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Reviewed 31 December 2013

Great location for family visit to enjoy walking to the amenities of Seattle Center. Room had view of Space Needle, Monorail, EMP, and kids liked view of the large inflatable duck for the Duck Rides. Only thing I was not too pleased with was the slow internet connection, which reminded me I should not spend so much time connected. This concern t may be more of a disadvantage for a business traveler staying at this hotel.

  • Stayed: December 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Laila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DLuongBW, Assistant General Manager, David Luong at Best Western Executive Inn, responded to this reviewResponded 14 January 2014

Thank you for staying with us and taking the time to write a review about your stay. We are glad you enjoyed our location and view of the Space Needle. I am sorry to hear that your internet connection was not working as it should, and we will be sure to work with our internet provider to have this issue resolved. We appreciate your time and hope you will stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Executive Inn

Address: 200 Taylor Ave N, Seattle, WA 98109-5016
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#34 Family Hotel in Seattle
#51 Business Hotel in Seattle
Price Range: £79 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Executive Inn 3*
Number of rooms: 121
Official Description (provided by the hotel):
Choose this comfortable, yet affordable Seattle hotel and delight in abundant amenities, a convenient location near corporate offices and Seattle's popular attractions. Guests can get their regular workout while staying at this Seattle hotel, as we offer a 24-hour exercise facility on the premises. Additionally, this Seattle hotel offers a business center, complimentary Seattle Times newspapers delivered to each room daily and 24-hour security. Looking for event space or meeting rooms in Seattle? Our property offers meeting space for up to 250 attendees. We offer guest parking for only $15.00 per night plus applicable taxes. We look forward to welcoming you to the Best Western PLUS Executive Inn. The spacious, modern rooms at this Downtown Seattle hotel offer cable television on a 32-inch flat screen television, microwave, refrigerator, work desk, free wireless Internet, triple sheeted bedding and more. Half of the rooms offer unobstructed views of the Space Needle. Guests can enjoy delicious and convenient meals at Brella's Sports Lounge. Our wonderful hot breakfast buffet is available daily for only $7.95 per adult plus applicable taxes while kids 8 years and under eat free in Brella's Restaurant. Check with front desk for hours. Visit the Seattle Center, Space Needle and Pacific Science Center & EMP (Experience Music Project)- just a couple blocks from this Downtown Seattle hotel. Situated in the heart of the city, other popular area attractions - including Safeco Field, Century Link Field, Seattle Waterfront, Westlake Center, Pioneer Square and Pike Place Public Market - can easily be visited during your stay. Those traveling for work are within minutes of the some of the world's largest corporate headquarters. For anyone visiting Seattle for medical reasons, this Seattle hotel is within minutes of some of the world's most renowned medical facilities. For a memorable time in Seattle, reserve a stay at the Best Western Executive Inn today! Enjoy your stay. ... more   less 
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Also Known As:
Best Western Plus Executive Hotel Seattle
Best Western Seattle
Seattle Best Western

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