We booked 2 rooms at this location just before leaving for a cruise.
This location is a perfect example of Embassy Suites standards. Rooms were large, very clean and overall very good location.
My only complaint would be with the night staff. I arrived on a 10 pm flight from Seattle. Didn't arrive at the hotel until 11:30. The problem was that the shuttles to/from airport are not consistent. You have to call in for pick-up. After waiting 20 minutes, I called the front desk and was told by front desk staff that I would have to wait at the airport for 40 minutes while the shuttle staff changed shifts and took their breaks.
Upon arrival, no one offered to help with bags. Admittedly, they do not have a regular bell staff, but after checking me in, the 3 employees returned to their giggle and te he conversations, which obviously had no relationship to the business of the hotel.
Breakfast was severely understaffed at the omelet center. Wait time was 30-40 minutes for an omelette that was delicious. The woman fulfilling the orders as best she could, but she obviously needed a lot of help that management never offered.
When will the service industry understand that their success is heavily contingent on the 'service' that is extended towards guests? Until this issue is fully accepted and remedied, my belief is that this location will continue to have issues.
- Official Description (provided by the hotel):
- The Embassy Suites Hotel Anchorage is an all-suite full-service hotel that offers all the comforts of home and far more. The large well-appointed suites offer exceptional design and comfort as well as extensive guest amenities. Every hotel guest is offered a complimentary cooked-to-order breakfast and buffet along with a complimentary evening reception. Free parking and free Wi-Fi add to the benefits. We look forward to showing you why we are the preferred hotel by business and leisure travelers alike among all hotels in Anchorage. ... more less
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- Also Known As:
- Embassy Suites Anchorage Hotel Anchorage
- Anchorage Embassy Suites
- Embassy Suites By Hilton Anchorage Alaska