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“Just don't do it, book some place else” 1 of 5 bubbles
Review of Merrill Field Inn

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Merrill Field Inn
Ranked #54 of 72 Hotels in Anchorage
Barrie, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Just don't do it, book some place else”
1 of 5 bubbles Reviewed 22 August 2013

My son and I booked here for our recent motorcycle trip around. The place and local area are very questionable. Sex toy shop in front of the hotel, a scuzzy trip club across the road, hookers in the parking lot, drug deals going on. People live at the hotel, some are truckers some are strippers from the strip club.
We are both big boys so these things normally don't bother us on their own. However when you combine these things with the fact that we paid good money for the 3 night hotel stay, expecting that our room would be maintained while we were there.
After the 1st night, room was not cleaned at all (beds made, floor vacuumed, garbage's emptied etc) all that happened was fresh towels, we brought this up to the management.
After the 2nd night the only difference was they did now make the beds, but our garbage cans were overflowing, as it was raining the floor needed mopping and the carpet needed vacuuming.

We did find out that the cleaners appear to be family, and the room shows that all they do is only what they must each day.
We asked the manager for a discount because of the lack of cleaning all he offered was sorry and he would talk to the cleaning staff AGAIN.

Room Tip: Stay some place else, this place is not worth it at any price.
See more room tips
  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Julian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, 29 March 2014
The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. We apologize for the sub-standard service you experienced.

As for the other issues you raised - there is very little we can do about our neighbors, but they haven't been much of a problem lately (aside from being a minor eyesore). On the other hand, we do have a policy to evict anyone acting in an illegal or disturbing manner (such as the drug dealing you mentioned). If you should ever discover evidence that such activity is going on at our motel, please tell us at once so that we may take the appropriate actions.
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88 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
Denver, North Carolina
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 18 August 2013

What a shame. We stayed on our first Friday night before our week long drive around AK and again for 2 nights before going to our cruise. I could get past the strip club across the street and the apparent drug deals, possible prostitution and some obvious long term homeless people who live there. The amenities were good for a budget hotel and the room SEEMED clean. On the last morning my husband smacked something moving on the bed before we got up and it let out blood. I stripped the sheets and found the place was infested. We probably brought some to the ship because we certainly brought some home. Lovely to spend my "relax day" after the vacation of a lifetime doing laundry all day and poisoning myself with bug spray.

Stayed August 2013, travelled as a couple
Helpful?
4 Thank degauss58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, 29 March 2014
Like all Alaskan hotels/motels we too get hit with bed bugs from time to time. I'm sorry your stay happened to coincide with one such incident; but please be assured that as soon as we discover them, we immediately take steps to remove them. Our housekeeping staff keeps on hand various pads and powders to kill and/or drive off those disgusting little parasites.
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Travellers are raving about these Anchorage hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 18 August 2013

It is a value book in a rough part of town. My stay was fine, and I felt reasonably secure, but it wasn't great. You definitely are getting a no-frills roof over your head. There seemed to be strange fluids all over everything and the breakfast I was promised in the "lobby" didn't exist. Might want to look further or spend more.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sensesfail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, 29 March 2014
It is true that we try to be a value type of motel with few amenities, however, we do serve a light breakfast (hard boiled eggs, toast with butter/jelly, juice and coffee) between 6am and 9am in the lobby. Also, I'm not sure what you're referring to when you write, "There seemed to be strange fluids all over everything..." We do try to keep everything clean and presentable, and we ask our customers to inform us if they are not.
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Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 14 August 2013 via mobile

I had made a reservation, but felt very uncomfortable even as we pulled into the parking lot. Not clean. Walked into the lobby, person at the desk was not friendly, lobby area was unkempt and had a bad odor. I asked to see the room and it reeked of cigarette smoke though was to be a nonsmoking room. I did not feel safe to stay here so did not.....and was still charged for the room. Needs a total update or needs to close.

Stayed August 2013, travelled with friends
Helpful?
2 Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, 29 March 2014
We apologize for the poor level of service you received, however, I should note that we have renovated much of the motel since your visit and all of our rooms are now non-smoking (with a $250 fine for anyone who ignores the non-smoking signs posted in the rooms).

As for your being charged for the room, you should have been informed about our 72-hour cancellation policy on reservations, at the time you made the reservation. If you don't wish to stay, that is fine; but we will charge for the first night - since we did hold the room for you.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 5 August 2013 via mobile

Upon arriving at the hotel, the staff member working acted annoyed and was not friendly upon our request to see a room first. The room was pretty clean, however had a strong deodorizer smell (this was a nonsmoking room) and upon looking under the sheets, the mattress appeared yellow. The area of Anchorage this hotel is in is sketchy with some showgirl places in the near vicinity. The price we were given was not appropriate for this level of accommodation, so we ended up finding a much nicer hotel in downtown Anchorage for the same price.

Stayed August 2013, travelled with friends
Helpful?
3 Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, 30 March 2014
Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in August of 2013.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, NM
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 30 July 2013 via mobile

My father-in-law booked this place through hotels.com, so of course it was not refundable. Located by the private air field we were concerned about the noise, but turned out not to be a problem. The neighborhood is marginal and many of the clients are scary looking, but we did not have any problems, however the motel is located behind several strip clubs which don't really help the atmosphere.

My biggest issue is that the beds are hard as rocks. Decent beds would have resulted in at least one higher rank.
I didn't do the shopping, but I'm guessing anything nicer is significantly more. I would stay here again in a pinch, but if the price was anywhere close, I'd opt for somewhere with a softer bed.

Stayed July 2013, travelled with family
Helpful?
2 Thank NMDesertSailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, 30 March 2014
Thank you for your review of our hotel. We here at Merrill Field Inn would like to apologize for the sub-standard service you received and any other problems that you may have encountered during your stay at the hotel back in August of 2013.
The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. The house keeping staff has been changed a couple of times since your visit, and the current staff is doing a much better job of keeping the rooms clean and tidy than the previous staff. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 July 2013

So I booked this through Hotwire, and I was a bit worry after some of the unkind review about this place. But as soon as we arrived, we were welcomed by the friendly helpful staff. The shuttle is the best part, they take you anywhere for free and they even pick you up. If the driver (Paul) is not available, the owner would take you to places. The owner is such an amazing man, we had great conversation with him. This is not a 5 star Hotel, so don't come here having same expectation that you have from a 5 start Hotel. You ain't going to Vegas, so it's not like you gonna stay in this place the whole time. Great price, friendly staff, large size room and FREE SHUTTLE SERVICE to anywhere you wanna go! CAN'T BEAT THAT! I recommend these guys.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank matin4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary R, Front Desk Clerk at Merrill Field Inn, responded to this review, 30 March 2014
Thank you for your review of our hotel. The Merrill Field Inn is now under new management and we are making strides to greatly improve the room, property and service for our customers. All of our rooms are being completely remodeled including new Flat panel TVs, new furniture, beds and much more. All of our rooms are now Non-Smoking with a $250.00 cleaning fee for anyone caught smoking in our rooms. Along with new management, new friendly staff have been added to assist in the comfort and enjoyment of our guests.
One of the strong points that you touched base on is the hotels free shuttle service, happily we are still offering this valuable service to our guests.
As for the neighborhood, The nearby showgirl clubs were closed by the Municipality of Anchorage last year. However they have recently been reopened and are under great scrutiny by the Anchorage Police. So far we have had no incidents caused by their presence as before.
Value is always an important issue for our customers. With the new improvements and remodeling of our hotel we are comparably priced with other hotel with the same features and amenities. It is our hope that you will return to the Merrill Field Inn and at least check out the noticeable differences.

Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Merrill Field Inn

Property: Merrill Field Inn
Address: 420 Sitka St, Anchorage, AK 99501-2830
Phone Number:
Region: United States > Alaska > Anchorage
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 72 Hotels in Anchorage
Price Range (Based on Average Rates): £
Hotel Class:2 star — Merrill Field Inn 2*
Number of rooms: 39
Reservation Options:
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Also Known As:
Merrill Field Hotel
Merrill Field Inn Anchorage, Alaska

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