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“Central Location in Anchorage”
Review of Hilton Anchorage

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Hilton Anchorage
Ranked #17 of 74 Hotels in Anchorage
Reviewed 20 July 2013

We stayed at the Hilton in Anchorage for a long birthday weekend. It was centrally located in downtown Anchorage and being that it was a weekend, there was generally free meter spaces around so we were able to avoid paying for parking. The hotel was a bit of a zoo in the morning as it seems like it is a popular spot with the cruise ship "turn" days as both were a bit crazy in terms of breakfast time.

The staff were very friendly and helpful in terms of providing information and suggestions of what to do outside of Anchorage and the restaurant staff was also very attentive.

The hotel is showing a little wear but still plenty comfortable and clean. The higher floors have nice views of the inlet and the surrounding mountains. The workout room is also pretty spacious and has decent views (though on a much lower floor).

Since summer is the high season and the weekends are super busy, the rates are a little high (for what you are getting) but was nice to be central vs. staying out a little further (and not saving much) so would recommend a central location even with a car.

  • Stayed: July 2013, travelled as a couple
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Thank DAL504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,228 - 1,234 of 1,598 reviews

Reviewed 16 July 2013

Our cruise ship booked the hotel and we stayed one night. Not sure why anyone would visit the city of Anchorage as a tourist - the downtown is not attractive and seems kind of lifeless. Our double room was perfectly fine - especially the bathroom which was fairly new and clean. The room itself was showing some obvious wear although it was also clean. The lobby bar was nicely lit and the bartender was friendly (drinks are expensive). We really enjoyed our buffet breakfast in the morning - many choices and well prepared food. A good stay but certainly not memorable.

  • Stayed: July 2013, travelled as a couple
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Thank LeawoodCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

Stayed here as part of a cruise/tour. Got off on the wrong foot - we had asked HAL to call ahead from Denali to ensure that we had sufficient beds for 3 travellers. When arrived only 2 beds, went to reception and said we had asked HAL to call ahead and they had confirmed we would have 3 beds - the lady at reception said quite sarcastically "they say they called ahead, but they probably didn't " I then advised her I was present when the call was made - we then received an extra bed. Nothing stand out about this hotel, service and rooms average. The breakfast buffet was much to busy and we ended up with a bagel from Starbucks in the lobby. Good location for walking to nearby shops and restaurants. Room was clean and comfortable.

  • Stayed: July 2013, travelled with family
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Thank Jacqueline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

We had a great stay at the Hilton Anchorage; I don't understand where a lot of the poor reviews are coming from. We had a room with two beds on a Hilton Honors floor in the West Tower. We had a view of the mountains, the room was very clean, and the beds comfortable. The staff is extremely friendly and helpful. The location can't be beat, as the restaurants, shops, and downtown market are all within a short walking distance. We had a car and only had to valet park it once, as there was free parking on the street during the weekend and an hourly lot across the street for the other days. We did not spend a lot of time in the room, since we were in Alaska to enjoy the beautiful outdoors. The hotel served as a great base for the many day trips that we took to explore Alaska. We would definitely stay at the Hilton again.

  • Stayed: July 2013, travelled with family
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Thank tampatravelfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

The service was excellent. However, after returning from dinner on my fourth night Mikey did not work. Long story short they had sold my room while I was at dinner. I was told that I had to leave the hotel and find my own alternate reservations. The manager did not even have the courage to come out and talk to me directly about it. He made the poor desk clerk come out and tell me what was going on and that there was no room available. I have never been treated like this in hotel stays around the world. I will sleep in the street before I sleep at another Hilton property ever.

  • Stayed: July 2013
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Thank jeff0352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Hilton Anchorage, responded to this reviewResponded 16 July 2013

Dear Valued Guest -

Thank you for reaching out to share your recent experience with us via TripAdvisor. Please know that your situation has been addressed with all involved parties, and we sincerely apologize for the unacceptable service you received. I regret the mismanagement of the situation, and for the frustration you faced. We are dedicated to ensuring your satisfaction, and encourage you to contact our offices directly so we may come to an agreeable solution to this unfortunate situation.

Sincerely,
Scott Doonan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2013

I was disappointed with the size of my room as there was no place to put our suitcase without it blocking the way. Even the closet to small to store them. That was the only down side. Otherwise service was excellent, from the doormen, to the desk staff to the wait staff everyone seemed genuinely concerned that our stay was good. I can live with a small room, but I will not tolerate poor customer service. Hilton Anchorage more than made up for the small room.

  • Stayed: July 2013, travelled as a couple
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Thank Janine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013

The Hilton is within a block of downtown Anchorage's main drag and the closest hotel to both the train and bus stop for travel to Denali National Park or Seward. Although my room was in the "better" of the 2 Towers, it was really worn with numerous scratches and dings on the walls, doors, door jams, and cabinets. This is probably the worst Hilton I've ever stayed at and definitely the worst value given the summertime rates.

  • Stayed: June 2013, travelled on business
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Thank YuppieonaShoeString
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Anchorage

Address: 500 W 3rd Avenue, Anchorage, AK 99501-2210
Phone Number:
Region: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Anchorage
#19 Business Hotel in Anchorage
Price Range: £107 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Anchorage 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
The Hilton Anchorage hotel is a convenient ten-minute drive from Ted Stevens International Airport, and within walking distance of the Alaska Railroad Depot and Anchorage Convention District. Explore Anchorage's popular attractions including the Alaska Museum of History and Art, the Ulu Factory, Nordstrom and the Fifth Avenue Mall - all only two blocks from the hotel. Enjoy a comfortable stay in a stylish guest room featuring thoughtful amenities and high-speed internet access to help you stay connected with family and business. Dine in the inviting Hooper Bay Cafe and savor a variety of authentic Alaskan and American cuisine. Unwind in Bruin's Bar and catch up with the latest sports and news in this welcoming hotel bar. View the extensive Alaskan art collection in the lobby and enjoy a self-guided walking tour. Stay active during your stay with an energizing workout in the fitness center and refreshing swim in the indoor pool before unwinding in the steam room. Make business easy at the Hilton Anchorage hotel. Stay in touch with business in the 24-hour business center featuring a range of business friendly amenities and services. Our Anchorage hotel offers 20, 000 sq. ft. of flexible meeting and event space to easily accommodate business meetings, conventions, elegant weddings and special celebrations. ... more   less 
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Also Known As:
Hilton Anchorage Hotel Anchorage
Hilton Hotel Anchorage
Anchorage Hilton Hotel
Hilton Anchorage Alaska

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