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“Expensive with No Amenities”
Review of Hilton Anchorage

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Hilton Anchorage
Ranked #16 of 74 Hotels in Anchorage
Reviewed 1 October 2013

The best thing about our stay was front desk clerk, Mike, who was so nice and helpful to us. He bent over backwards to solve our problems. Our room was adequate, but with a 5-day stay pushing $1,000, we would expect more . . . like laundry facilities, a shuttle to the airport, breakfast, etc. Service in the lounge was very slooooow, and meals we ordered there were very uneven. We thought it was interesting that the 1st night we ordered cheese nachos, which were perfect. The 2nd night we ordered cheese nachos, which came with no cheese. The 3rd night we ordered cheese nachos again just to see what would happen -- this time asking for extra cheese and no lettuce . . . so they put chicken on it, which we didn't want. The bell staff were extremely organized and helpful with our luggage, and the gift shop lady was very helpful.

  • Stayed: September 2013, travelled with family
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1  Thank Railfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,170 - 1,176 of 1,623 reviews

Reviewed 30 September 2013

The staff were very helpful and courteous. They are always ready to do whatever it takes to make guests comfortable. The hotel is at a great location near restaurants and tourist attractions (the concierge can help with arrangements).

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

The hotel is dated but clean. We had trouble with the dead bolt and called maintance to have it fixed. When we came back (about an hour) they had fixed it but there was a note in the bathroom that housekeeping had found a plugged drain in the tub and it was ripped apart with black dirty water sitting in it. We called the front desk and they were apologetic and courterous and moved us to a new room at a discounted rate with access to their club lounge. Shouldn't housekeeping have found the plugged drain when they cleaned the room before we checked in? The Bruin bar had terrible service. We watched the female bartender hang twinkle lights for 15 minutes before we cancelled our order and left.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Quackermill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

The Hilton Anchorage is ok. the hotel is somewhat dated in mechanical aspects HVAC for some of the rooms and the scary elevators. The staff in food and beverage were great. There was a problem on arrival for me with my merchandise and check in to the room. Overall I probably would not stay at this hotel, the Marriott down the street about 6 blocks away smaller , but newer and nicer property.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank David N B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

Staff was very nice. Very impressed with the service. The hotel had everything that we needed. Rooms on inside were small, but clean. Rooms on outside had beautiful views of Cook Inlet. Ask for those rooms.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013 via mobile

We stayed overnight here while on a Holland American Cruise. It was handy to the train depot and the cruise line had buses arranged for us but it was really close enough to walk.

The hotel had a modern feel and was comfortable. The desk clerk was very attentive and noticed that I had two reservations for the night and worried something was wrong. But I had booked another room for my adult kids.

The rooms were quite nice and spacious. Only complaint was that I had pre ordered drinks to be in the room on arrival. Well, we never did see them! But at least we didn't get charged for them !!

We met friends for drinks and dessert at the bar. Nice place but really busy with cruisers!

So to close.... Comfortable, modern, friendly. I'd come back!

  • Stayed: September 2013
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Thank CAPNBEN22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

I stayed here for three nights during a work related trade show being held at the hotel. The parking at this hotel is 100% valet so I was a little nervous about that at first, but we didn't experience any difficulties or delays because the guys at the bell stand were very accommodating and friendly. I also found that this hotel empowers its front desk staff to handle any issues promptly and efficiently. During our 2nd night, the person(s) in the room next door kept their TV on all night at a high volume. We were so tired that we didn't care at first, but were awakened several times in the night by the sounds coming through the wall. When I left the room that morning at 7:00 AM, the TV was still blaring out into the hallway so I went to the front desk and complained. The young lady who helped me apologized for the difficulty, noted that the offending guest(s) would be there for several more nights and then moved me to an upgraded room on a different floor without any hesitation. I also had a great experience upon checkout after I had changed plans and needed to leave a day early. As far as the hotel itself goes, the rooms were fine and I didn't have any concerns. If you appreciate good service and like to be treated well, I recommend the Hilton Anchorage without hesitation.

Room Tip: Ask for a room with a view of the inlet and mountains.
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  • Stayed: September 2013, travelled on business
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Thank Sulu32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Anchorage

Address: 500 W 3rd Ave, Anchorage, AK 99501-2210
Phone Number:
Region: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Anchorage
#19 Business Hotel in Anchorage
Price Range: £106 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Anchorage 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
The Hilton Anchorage hotel is a convenient ten-minute drive from Ted Stevens International Airport, and within walking distance of the Alaska Railroad Depot and Anchorage Convention District. Explore Anchorage's popular attractions including the Alaska Museum of History and Art, the Ulu Factory, Nordstrom and the Fifth Avenue Mall - all only two blocks from the hotel. Enjoy a comfortable stay in a stylish guest room featuring thoughtful amenities and high-speed internet access to help you stay connected with family and business. Dine in the inviting Hooper Bay Cafe and savor a variety of authentic Alaskan and American cuisine. Unwind in Bruin's Bar and catch up with the latest sports and news in this welcoming hotel bar. View the extensive Alaskan art collection in the lobby and enjoy a self-guided walking tour. Stay active during your stay with an energizing workout in the fitness center and refreshing swim in the indoor pool before unwinding in the steam room. Make business easy at the Hilton Anchorage hotel. Stay in touch with business in the 24-hour business center featuring a range of business friendly amenities and services. Our Anchorage hotel offers 20, 000 sq. ft. of flexible meeting and event space to easily accommodate business meetings, conventions, elegant weddings and special celebrations. ... more   less 
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Also Known As:
Hilton Anchorage Hotel Anchorage
Hilton Hotel Anchorage
Anchorage Hilton Hotel
Hilton Anchorage Alaska

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