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“Very nice front desk staff, friendly restaurant waitstaff, nice room”

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Anchorage Marriott Downtown
Ranked #8 of 73 Hotels in Anchorage
Denver, Colorado, United States
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Very nice front desk staff, friendly restaurant waitstaff, nice room”
Reviewed 25 January 2014

The hotel is nice and convenient with a lobby bar and restaurant that has decent food. This is exactly what you'd expect from a Marriott which is why I always stay at one when I travel to a new city. The bartender was very friendly and personable. I came down to the bar from my room to order a glass of wine so I wouldn't have to pay room service fees and I was surprised when she met me on the other side of the bar with the glass and said, "I'll walk you up." She explained that there is a law in Anchorage that prohibits open alcohol containers in open, common areas and since the hallways are considered open spaces I couldn't carry the wine. So, we had a nice walk and elevator ride together. :) I had a nice stay and would certainly stay again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jlee7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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649 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
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English first
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 January 2014 via mobile

I stayed while on a business trip. And am surprised that this hotel is#10 . I think the bed and pillows are very comfy. The staff is also very friendly they always greet you with a smile and are very helpful. They also have water with lemons and oranges that is delicious. I would stay here again for sure

Stayed January 2014, travelled on business
Helpful?
1 Thank Lindsey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
98 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 January 2014 via mobile

Great location. Comfortable, clean and quiet rooms.
Good gym. Good bar and good food.
Easy walk to many restaurants and shops.
Easy to get to and from airport.
Staff is very friendly and accommodating.

Stayed January 2014, travelled on business
Helpful?
2 Thank travelinman045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edina, Minnesota
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 January 2014 via mobile

The hotel is conveniently located downtown within walking distance of local attractions. This is our favorite place to stay when we visit Anchorage. Gracious staff, clean and comfortable rooms. Nice gym and complimentary coffe in the lobby each morning.
Affordable priced. We have already made our reservations for the 2014 Iditarod!

Stayed March 2013, travelled with family
Helpful?
3 Thank JFB124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl H, Manager at Anchorage Marriott Downtown, responded to this review, 13 February 2014
Hi!

Thank you for your response, it is our please to have you as our guest! We look forward to your return very soon. Think snow!!!

Warm Regards,

Cheryl Hurd
Senior Sales Manager
cheryl.hurd@marriottsales.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Pole, Alaska, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 January 2014

Usually we love the beds at Marriott hotels. However, this stay the pillows were hard and kept us from sleeping. The bed was not the comfort level we have come to expect at Marriott properties.
The hotel has undergone a remodel, but seems to have dropped a few levels in professionalism. The view from the hotel rooms is great, but not sure we'll stay again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl H, Manager at Anchorage Marriott Downtown, responded to this review, 13 February 2014
Hello,

Thank you for taking the time to respond in regards to your recent stay with us. I was surprised to see that you were not satisfied with the comfort of the bed and pillows, this is not a comment we usually see. As you mentioned, Marriott's beds are known for comfort. It seems that we have a room that needs to be looked at, I would love to make sure we get that taken care of, I am just very sorry that it was you that had to experience the discomfort. If you do find yourself in Anchorage, please do consider staying with us again. You are welcome to contact me directly and I will make sure we do our best to make up for the lack of comfort you experienced.

Have a wonderful day.

Warm Regards,

Cheryl Hurd
Senior Sales Manager
cheryl.hurd@marriottsales.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunnyvale, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 January 2014

We visited Anchorage during Christmas and despite the freezing cold and snow we had a great experience.
The Marriott Downtown has a great location, right in the middle of everything: 2 blocks from Starbucks and great restaurants. Also, close to all the main roads to Denali and Seward.
Check in was great and flawless, staff was very helpful and knowledgeable, especially the bellmen staff: they took the time to talk about the town, where to go, restaurants and local attractions.

They have a couple of restaurants on site. A diner style one and a more formal one. We had breakfast in the diner style one and it was good, good portion, and nice touch with complementary juices and fruits.

We were in a King bedroom. The rooms are pretty basic,very Marriott product, however the bed was comfortable and there was a nice flat screen TV. Unfortunately no movies on demand.

Overall we had a great experience, again, the hotel staff was excellent and kudos to them for being so enthusiastic and helpful.
We are going back to Anchorage in the summer and we will book the Marriott again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lilly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl H, Manager at Anchorage Marriott Downtown, responded to this review, 20 January 2014
Hello,

Glad to hear you enjoyed your Holiday! The weather in Anchorage still seems to be a little bit odd right now, it's more like Spring than Winter right now!

Thank you for choosing Marriott, we look forward to seeing you again this summer!

Regards,

Cheryl Hurd
Sr. Sales Manager
Cheryl.hurd@marriottsales.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petersburg, Alaska
Level Contributor
137 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 January 2014 via mobile

Convenient location to downtown conference venues, the 5th Avenue Mall, and dining. The provided in-room amenities are as expected of this class of hotels. The beds were comfortable. Only real gripe is the excessive cost to get WiFi access. There is what appeared to be free wired access in each room. Next time, I will bring along a portable router to plug in.

Stayed January 2014, travelled on business
Helpful?
1 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl H, Manager at Anchorage Marriott Downtown, responded to this review, 20 January 2014
Hello,

Thank you for taking the time to share your experience with us. We are thrilled to see that your stay with us was pleasant. We love to see fellow Alaskans enjoying our property! Next time you visit, please take advantage of the complimentary Wireless in the Lobby, just ask the Front Desk.

See you next time!

Regards,

Cheryl Hurd
Sr. Sales Manager
Cheryl.hurd@marriottsales.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anchorage Marriott Downtown

Property: Anchorage Marriott Downtown
Address: 820 West 7th Avenue, Anchorage, AK 99501
Region: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Anchorage
#9 Romantic Hotel in Anchorage
#11 Family Hotel in Anchorage
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Anchorage Marriott Downtown 3.5*
Number of rooms: 395
Official Description (provided by the hotel):
Enjoy luxury accommodations, first-rate service and an ideal location at Anchorage Marriott Downtown. Our Anchorage hotel's setting is perfect - within walking distance of local businesses, shops, restaurants and attractions including the Anchorage Convention District, Anchorage Museum, Performing Arts Center and more. ... more   less 
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Also Known As:
Anchorage Marriott Downtown Hotel Anchorage
Marriott Anchorage
Anchorage Marriott Downtown Alaska

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