Upon our late arrival, we were not given much attention when we checked in. There was a woman at the counter, talking with the desk clerk about Bingo. We arrived at the hotel at 12:30am, got settled in our room, and after traveling for 8 hours, were fast asleep within an hour of our arrival. At 1:30 am, there was an obnoxiously loud BANGING on our door. It was the desk clerk, asking us if we were supposed to be in this room and how did we get the key. I went down with her to see what was going on. Because she was TOO BUSY speaking with the other woman (who I realized later "lives" in the hotel), she did not pay attention to any of my paperwork. She didn't even remember checking us in (its only been an hour).
The breakfast is "grab and go"= granola bars, fruit, instant oatmeal, & coffee. You can't get anything though because the "residents" are there, consuming or just taking all the items they want.
We stayed a week and were offered a housekeeping day. On the day that it was scheduled, the housekeeper knocked on the door, asked if we were leaving that day & that was the extent of our "housekeeping"
There is an indoor pool which states that from 10-11pm, it is adults only. Not the case. There was a family of 6 kids in the pool area, all under the age of 12, swimming with no supervision. Again, come to realize it was a family of "residents".
I booked my room from April 25-May 2. On May 1, there is a knock (AGAIN) on the door. This time it is the front desk girl asking me if I was going to be checking out soon. I told her that I was sure I had reserved the room through the 2nd. She proceeded to tell me that since I had checked in a day early, I had to check out a day early. Thank goodness I found my itinerary so I could prove to her that I had reserved the room for the entire week. While we were talking about it, she gets this look on her face and starts telling me that I checked in on the 25th at 12:30 am. I asked to see my check-in paperwork, which I signed and dated "April 26th, 12:30am". She begins apologizing profusely for the mistake and tells me to enjoy the rest of my stay. The desk clerk that checked us in submitted the paperwork wrong..
Needless to stay, I do not recommend this hotel unless you like being bothered all the time. Or if you do not mind sharing your hotel with people who live there.
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- Also Known As:
- Extended Stay Deluxe Anchorage - Downtown Hotel Anchorage
- Extended Stay Anchorage
- Anchorage Extended Stay
- Extended Stay America - Anchorage - Downtown Alaska