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“Great service, typical mid-price U.S. hotel”
Review of Puffin Inn

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Puffin Inn
Ranked #36 of 73 Hotels in Anchorage
Montana
Level 5 Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great service, typical mid-price U.S. hotel”
Reviewed 8 October 2013

We stayed here together on two different occasions (at the beginning and end of our last vacation) and my fiancé stays here every year before and after he works as a fly fishing guide on Bristol Bay. We stayed in the older part of the hotel. The lowest cost rooms are small and old, but they are super clean and perfect for one person or two with limited luggage. We made do with a huge dog kennel (and huge dog) and 6 large bags, but space was limited. We also stayed in the larger rooms in the older section and they were great, with a full tub (smaller rooms only have a shower) and a small kitchen (including a little stove). Beds were comfy, windows open (rooms were hot without opening them) and both of our rooms were immaculate. We stayed at the Millennium on our last night, thinking it was an upgrade and our room was slightly nicer, but service was terrible there and the price was ridiculous. The Puffin has a good breakfast (typical . . . waffles, bagels, cereal, yogurt at the beginning of our stay, but none the last 2 days . . . we would've like a little more fruit). The best part about the hotel, though, was the service. They looked up my fiancé's info in their system for me (he works in the bush, no phone service so I couldn't contact him all summer) and booked our room via email. They helped us a pick a room, check-in and out were a breeze, and the staff was friendly and helpful. Other reviews have commented on the location. Anchorage is diverse and a little rough around the edges, but we thought the location was great. Lake Hood is less than a block away. We walked our dog around it every day and we sat at the park on the lake to watch the sunset every night. There were people with kids walking around after dark, there are restaurants and other hotels next door. If you want a luxury hotel experience, don't go to Alaska. The Puffin is a typical mid-price American style hotel. It serves us well and we will definitely be back.

Room Tip: Older wing allows you to park in front of your room, rooms are clean. One bed units only have a sho...
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank gypsynw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja J, Owner at Puffin Inn, responded to this review, 11 October 2013
We love hearing from our loyal customers! You have no idea how much your kind words here on TripAdvisor mean to us. I'm very happy that you enjoyed your experience and that your fiance is back home safe from the bush! Thank you for the review and we'll look forward to seeing you again soon.

Till then,
Sonja, Puffin Inn Management
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
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English first
Sarasota,FL
Level 4 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 September 2013

Actually pretty pleasantly surprised! Reasonably priced accommodations in Anchorage and very convenient to the airport. Our room was in the remodeled original Puffin Inn and was clean with good quality towels and linens. Breakfast was the usual bagels/pastry/waffles, but all seemed pretty fresh.My only concern would be noise, as there are large gaps at the bottoms of the doors. DO NOT book into their adjacent property as demo/rebuild would be the only way to fix it.

  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank HikerRichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja J, Owner at Puffin Inn, responded to this review, 11 October 2013
It sounds like we’re doing something right, Richard! Great location, comfortable accommodations, tasty breakfast — that's that we're striving for, so your compliments here mean the world to us! Thanks for the feedback and I hope you'll come visit us again on your next trip to Anchorage!

Till then,
Sonja, Puffin Inn Management
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windsor, co
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 September 2013

not the ritz but didn't expect it to be.Got in late and left early. served the purpose. Breakfast was adequate,included in the price. Have used before, will use again if and when needed. booked early and got a great rate..

  • Stayed September 2013, travelled with friends
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Helpful?
1 Thank monte m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja J, Owner at Puffin Inn, responded to this review, 11 October 2013
Tasty breakfast, affordable prices, comfortable accommodations — that's what we're trying to provide, so I'm glad to hear that you enjoyed your stay with us! Thank you for the feedback and I hope you'll visit us again soon!

TIll then,
Sonja, Puffin Inn Management
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Columbus, Georgia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 September 2013

Old fashioned motel with dirty carpet and poor service.
Breakfast was served in crowded place wih lobby; menu was really poor .
Romm was old date and there was no elevator in use.
Complete absence of security on premise.

Room Tip: Do not visit this location
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  • Stayed August 2013, travelled with family
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Helpful?
1 Thank pinco p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja J, Owner at Puffin Inn, responded to this review, 11 October 2013
We work very hard to provide a safe and secure environment for our customers, so I'm sorry that you felt as if our security was lacking. In fact, we have nightly security patrols that make sure all of our buildings are safe and secure. I'm sorry you didn't enjoy your stay with us and hope your next trip to Alaska is more pleasant.

All the best,
Sonja, Puffin Inn Management
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Travellers are raving about these Anchorage hotels

SD
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 September 2013

The rooms in the main building are fine, as is the breakfast. However, you will be dissapointed if you are in the "original building" or what they call "the suites" in the Chandler Inn. No comparison. Staff is great.

Room Tip: The rating is for a room in the main building. Anywhere else would be way below average.
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  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank SdPetey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja J, Owner at Puffin Inn, responded to this review, 11 October 2013
I'm glad to hear that you enjoyed our staff and breakfast, but disappointed that you weren't satisfied with your room in the Chandler Inn. Although the Inn is a lot older than our main building, we work hard to make it as clean and comfortable as can be. Thank you for the feedback and we hope you'll visit us again on your next trip to Alaska.

Cheers,
Sonja, Puffin Inn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, AZ
Level 5 Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 September 2013

It's not hard to find a lot of good things to say about this hotel; good location close to airport but not too close, restaurants all around, large rooms, nice TV, easy parking, good breakfast, nice lobby & fountain... But a few flaws mess things up:
On arrival a very pretty and sweet young blond with too much eye makeup at the reception desk check us in efficiently, but then the room key didn't work. So family stood in the rain with our luggage outside the building door while I went back and got the key-card re-written. Then the room smelled like smoke. Even the hallways smelled. We stayed in a separate building from the main hotel, on the second floor, and there's no elevator, just a narrow stair. That wasn't a problem, but it would have been nice if they'd spent the time to clean the smoke out of our non-smoking room.
The wifi was slow but adequate for emails and browsing.
The room had a nice dormer window with blinds. The bathtub had jets. No bubbles, just jets. Still, that was nice. Also it was big and deep.
Good big TV not set to hotel mode, so I could plug an hdmi cable in and use my laptop to watch a movie. Nice.
I'd love to give this hotel a higher rating. I'd stay here again, as the price was the lowest I found for a well rated hotel. but the smell of smoke was a deal buster for my wife.

Room Tip: Maybe rooms in the main part of the hotel are kept better and smoke free.
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  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank cmahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja J, Owner at Puffin Inn, responded to this review, 11 October 2013
I'm glad that you loved a lot of things about our hotel, but very disappointed to hear that you thought your room smelled like smoke. I will make sure that our housekeeping staff checks through the rooms to make sure that they are all smelling fresh. Thank you for your feedback and I hope you come visit us again on your next trip to Alaska.

All the best,
Sonja, Puffin Inn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo, Oregon
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 August 2013

The place was nicely kept and the room was large. We travel with pets and the room did not smell bad like pet rooms most often do. I will say the curtains were filled with cob webs and the windows were in need of cleaning around the bases as though the maids never open the curtains. It really was a minor thing, though. The customer service and location were excellent. We have a view of beach and ocean. Even though we were on Hwy 101, it was still very quiet. I would stay there again.

Room Tip: We stayed on the south side and it was quiet and a nice view. I think I would try to stay upstairs...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jkhoekst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja J, Owner at Puffin Inn, responded to this review, 11 October 2013
I'm so happy to hear that you enjoyed your pet friendly room! Customer feedback is very important to us, so I definitely plan on speaking with our cleaning staff about the curtains. Thank you for the feedback and if you ever visit Alaska again, give us a call!

Cheers,
Sonja, Puffin Inn Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Puffin Inn

Property: Puffin Inn
Address: 4400 Spenard Rd, Anchorage, AK 99517-2914
Phone Number:
Region: United States > Alaska > Anchorage
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 73 Hotels in Anchorage
Price Range (Based on Average Rates): £
Hotel Class:2 star — Puffin Inn 2*
Number of rooms: 85
Official Description (provided by the hotel):
Whether your vacation brings you to Anchorage for one night or many, Puffin Inn offers convenient access to area attractions such as Chugach State Park, the Seward Highway and the Tony Knowles Coastal Trail. Our hotel is also minutes from metropolitan entertainment in downtown Anchorage and a short drive to Ted Stevens Anchorage International Airport.Puffin Inn offers special conveniences to enhance your stay. We offer free shuttle service to and from the airport, a business center, an exercise room, laundry facilities and pet-friendly accommodations. Guests also enjoy a complimentary breakfast served daily in our lobby breakfast area. Internet access is available throughout the hotel.Rest assured that you will have a relaxing guest experience at an affordable rate when you choose our convenient lodging. Puffin Inn offers a variety of lodging options suitable for any traveler. Our lodge has 85 guest rooms and suites separated into 4 room styles: Deluxe, Moderate, Boutique and Original. ... more   less 
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Also Known As:
Puffin Hotel Anchorage
Puffin Inn Anchorage, Alaska

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