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Hilton Garden Inn Anchorage
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Reviews (760)
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All reviewsfront deskgolden corralstay at this hotel againbusiness centernice hotelpool and hot tubhotel restaurantnice stayshuttle servicebreakfast buffetgreat place to stayking bedfree shuttleairport shuttlehome away from homerental carhgi
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694 - 699 of 760 reviews
Reviewed 29 July 2011

This was our first experience at a Hilton Garden Inn and we reserved a two night breakfast package on-line. There was some initial confusion about our reservation, but that was remedied fairly quickly. The room and beds were very comfortable and clean. The breakfast choices in the small restaurant lobby were many, both from the menu and from the buffet. The motel provided a shuttle service to several downtown locations, as well as to the airport. The policy on the shuttle service had changed in between our reservation and our arrival, and this was disappointing as this was the primary reason we made our reservation at this motel. We were able to make it work to get to the destinations we wished to see. Since we didn't receive a "welcome bag" of goodies when we arrived, a staff member made one for us for the flight home, which we appreciated very much!

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SueBee46530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded 31 July 2011

Thank you Granger, Indiana!
We appreciate you taking the time to review our hotel on trip advisor! It is comments like yours that we are thrilled to share with our team members!

I was happy to read that you found our rooms very comfortable and clean. You are correct in your writing about the changes we have made to our shuttle service and I am happy that it did not present difficulty for you. We have added some additional breakfast items onto our already amazing buffet, we are glad you enjoyed it. We appreciate your business and look forward to welcoming you once again at the Hilton Garden Inn the next time you are in Anchorage.

Safe Travels,
Norman Roca
General Manager
Hilton Garden Inn Anchorage
907.729.7000
norman.roca@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2011

Clean, Comfortable, reasonable & accommodating! Make your reservations ahead of time to ensure no misunderstandings. Yes, we had one but the General Manager took immediate action & resolved our issue. Make reservations ahead of time. We enjoyed their dining room - they provided you with either their buffet or ordering off their menu: or both! You could special order your favorite omelet or my favorite, hot cakes with all the trimmings(Strawberries & whip cream) Which brings us to Brian:...One morning our server informed us that they were out of strawberries...I believe she could tell I was disappointed but hey when you're out - not much they can do:..Wrong:...Brian, works in the Dining Room, went out & brought back to me, three strawberries, cut up, just for me! How many Hotels, personnel, would do that?.. Go out for a Quest & find strawberries, in my case:..well, this was the icing on top of my cake! Customer Care is found at the Hilton, Garden Inn, Anchorage AK. They provide excellent service, front desk, custodials, business services & dining room:...their chef (prepares to order) their servers will do everything possible to make you smile! Cost - we found their cost reasonable - food - fresh & very large variety: Staff - whatever it takes to make their "Quest" happy! Highly recommend - will stay there again! Our room was on the 4th floor, Mountain View - Very quiet, very comfortable, very professional and reasonable.

Room Tip: Rooms were very comfortable, clean, stylist & quiet! Our room was on the 4th floor, Mountain View - highly recommend!
  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lizlang00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2011

We paid about $10 more for a room at the Hilton Garden Inn - Midtown at the end of our trip than for a room at the Days Inn - Ancorage at the beginning of our trip. There is really no comparison except to say book the Hilton Garden.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank midwestwanderer30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded 31 July 2011

Thank you Saint Paul for writing about our affordable and worthy guest room pricing. We are very appreciative for the travelers that come to Anchorage and are thrilled that you ended your trip by staying with us! Please keep us in mind next time for both the beginning and the ending of your trip! We look forward to seeing you again soon!

Safe Travels,
Norman Roca
General Manager
Hilton Garden Inn
907.729.7400
norman.roca@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2011

The staff will do anything for you. Breakfast made to order and nothing is too much trouble.
Conveniently located to the airport, shopping, business district. Spotless.
Workout room is excellent. Lemon water at check-in a nice touch.

  • Stayed: July 2011, travelled on business
    • Value
    • Sleep Quality
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    • Service
1  Thank lawmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded 31 July 2011

Thank you Buffalo NY! We appreciate the positive feedback and will be sharing your review with the hotel team. I am happy to read that you liked our new workout equipment. We pride ourselves on providing excellent customer service and for providing exceptional cleanliness service in our guestrooms and all common areas of the hotel. We added the lemon ice water to our lobby area for the refreshing benefits it brings to our guests, I am glad you enjoyed it. We look forward to welcoming you back again soon.

Safe Travels,
Norman Roca
General Manager
Hilton Garden Inn
907.729.7400
norman.roca@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2011

Hotel was clean and fairly new looking. It was located in a nice location to down town Anchorage. Very quite at night.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank pamcakes25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAnchorage, General Manager at Hilton Garden Inn Anchorage, responded to this reviewResponded 31 July 2011

Thank you Waco for the kind words you wrote and we look forward to welcoming you back again soon. I appreciate you taking the time to write a review and we will share it with the hotel team.

Safe Travels,
Norman Roca
General Manager
Hilton Garden Inn
907.729.7400
norman.roca@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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