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“Great Service”

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Hilton Garden Inn Anchorage
Ranked #10 of 73 Hotels in Anchorage
Marshall, Texas
Level 5 Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Service”
Reviewed 16 July 2014

We were staying at the Hampton Inn down the street and needed to store our fish in a freezer for a few days until we flew out but the Hampton did not have room in their small freezer. The folks at the HGI were more than willing to accommodate us even though we were not even staying there...now that is what I call FABULOUS customer service. Will make a point to stay with them on our next trip to Anchorage.

  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
1 Thank pjg55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, 22 July 2014
Dear pjg55,

I'm so glad we were able to accommodate your catch for your trip- those fish freezers sure do fill up fast in the summer! We are always more than happy to help guests of our sister properties which does include the Hampton Inn. Let us know if you're ever heading back this way. We'd love to see you again! In the meantime, enjoy that delicious, Alaskan fish of yours!

Sincerely,
Erik Mendoza
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Fairbanks, Alaska
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2014

I have stayed at this hotel several times on family trips for soccer tournaments. The staff is always friendly. Its almost better than being at home. I love the friendly smiles and asking how our day was as we get back to the hotel each evening. I highly recommend this hotel to anyone going to Anchorage!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 540caseyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, 22 July 2014
Dear 540caseyt,

I'm so glad you feel at home when staying with us! What a great compliment. Thank you so much for taking the time to review the Hilton Garden Inn and for the recommendation.
We all hope to see you again next time you're in Anchorage! Have a great day!

Sincerely,
Erik Mendoza
General Manager
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Columbus, Ohio
Level 6 Contributor
250 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 13 July 2014

We stayed here a couple nights between cruises. The staff was so friendly. Free parking and shuttle to airport or downtown, which is so handy. Nice rooms and nice stay. Laundry facilities also. Would definitely recommend. Restaurants close by also.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank AroundNAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, 15 July 2014
Dear AroundNAround,

Thank you so much for taking the time to review the Hilton Garden Inn! It's great to hear you had a pleasant stay and a good experience with our staff, rooms, and amenities. Thank you, also, for the recommendation.
We hope to see you again! Please let us know if you're ever heading back this way and we'll happily help you set up a new reservation.

Sincerely,
Erik Mendoza
General Manager
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Huntsville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

Entire hotel was large & clean. Staff returned a lost briefcase unopened and declined any reward I offered. Check in/out was fast. In fact asked for another room for a view of the mountains and there was no problem in fulfilling my request.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, 15 July 2014
Dear Donald S.,

I'm glad we were able to track down your missing briefcase and accommodate your room request! Those mountain views are surely a pleasant view to wake up to.
I'd like to thank you for choosing Hilton Garden Inn for your stay in Anchorage! Let us know if you're ever back in town and we'd we happy to help you set up a reservation. Have a great day!

Sincerely,
Erik Mendoza
General Manager
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Mesa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

Good, clean hotel, without cocktail or amenities for business travelers. Rates too high for what it is. Cordial really helpful caring crew. Good cleaning and good value on food (breakfast). Great location just south of the center of town, and very near the airport. Why is this hotel right next to a Homewood?

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, 10 July 2014
Dear Charles F.,

Thank you for taking the time to review our property. I'm sorry you felt the rate to be higher than the value of our hotel. The rates do fluctuate with the season and you will find that all hotels in Anchorage have higher rates in the summer months compared to the winter months. That being said, we do our best to ensure all of our guests a comfortable and enjoyable stay year-round.
Rates aside, I'm glad you had good experiences with our staff and the Great America Grill. If you're ever in town again, we'd love to have you. Perhaps we can work together to find a rate plan applicable to your stay. Again, thank you for your review and have a great day!

Sincerely,
Erik Mendoza
General Manager

P.S. The Homewood Suites is one of our sister properties here in Anchorage. As members of the same family, Hilton properties do pop up adjacent to one another every so often. Always different brands within the family, though.
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North Carolina
Level 6 Contributor
119 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 7 July 2014

I have stayed at the Hilton Garden Inn Anchorage at least three times now, and I have come away satisfied each time. They have a complimentary shuttle to and from the airport (available upon request). The staff is friendly and gave me great advice on where to eat and what to explore in town. The room was clean and comfortable. Wifi was free for HiltonHHonors members. (Silver and up I think? Not too sure of that.) Breakfast was the usual pancakes, omelets and stuff - tasted good, very filling, quite satisfactory. (They have reindeer sausage!) They serve lunch and dinner at the in-house restaurant, but if you prefer, there are other good choices within walking distance. If you want to go downtown instead, they offer a shuttle to and from the visitor's center (arrange it with the front desk).

And they have a stuffed brown bear in lobby. How can you NOT like that?

But seriously: I have one complaint. The room rates are so effin' high. But that applies to just about every other hotel in Anchorage this time of year. With all that being equal, I am choosing the Garden.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank earthdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, 10 July 2014
Dear earthdude,

Thank you so much for your review! You covered just about everything in there, although the wifi is complementary for all guests and the Great American Grill does close down during lunch hours. Other than that, you're about ready to join the ranks of our knowledgeable staff!
I am so glad to hear you enjoy your stays with us! We're always happy to see our return guests.
Safe travels and we hope to see you next time you're visiting Anchorage!

Sincerely,
Erik Mendoza
General Manager
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Charlotte, NC
Level 5 Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 5 July 2014

We moved to this hotel from the Courtyard during a recent stay in Anchorage. We found the staff to be very helpful and the rooms to be nice. It is a good location and the shuttle service to the airport and to uptown was very handy. As others have said, a shining example of how to run a mid-level hotel. Would stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank honesttripreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review, 7 July 2014
Dear honesttripreviewer,

We're all happy to hear you had a pleasant stay at the Hilton Garden Inn! I'm glad you were able to take advantage of our amenities and found them to be helpful. Thank you so much for your honest review; it is very much appreciated. We'll see you next time!

Sincerely,
Erik Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Anchorage

Property: Hilton Garden Inn Anchorage
Address: 4555 Union Square Dr, 4555 Union Square Drive, Anchorage, AK 99503-7245
Phone Number:
Region: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Anchorage
#5 Business Hotel in Anchorage
#6 Romantic Hotel in Anchorage
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Anchorage 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hilton Garden Inn Anchorage Hotel Anchorage
Anchorage Hilton Garden Inn
Hilton Anchorage
Hilton Garden Inn Anchorage Alaska

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