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“Great Breakfast/ Dinner staff needs to improve”

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Jade Steak and Seafood
Ranked #600 of 892 Restaurants in Anchorage
Cuisines: American
Restaurant details
Reviewed 6 July 2014 via mobile

My husband and I recently stayed at the Sheraton. The breakfast buffet was amazing! There was a variety of selections to chose from. We had the most attentive waiter, named Alvin. He did a wonderful job. We only ate dinner here once when we were too tired from sightseeing to leave the hotel again. The food was good but the service was horrible! Once we were seated it took forever to get waited on. I never could get a refill on my soda and it took 15 minutes for my husband to get his second beer. It would have been understandable if it was busy but there were only 2 other tables in the restaurant. The worse thing was that we could see the 1 waiter and 3 waitresses just hanging out talking behind the partitioned wall. It felt as if having to wait on the customers was an inconvenience while they were at work. It was a huge difference between the service at breakfast compared to the service at night,

Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 26 reviews

Reviewed 28 June 2014

Jade is located in the Sheraton Hotel. They did a decent job with the food. Breakfast was ok. Dinner was poor, our salmon was overcooked. Very overpriced. Slow service, left wondering if they care.

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Thank az s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

The food is ok, but the staff need more straining. They have a good selection for breakfast but they need to have more staff, and train them better.

Thank Kaety F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

As I was looking forward to having salmon while in Anchorage, it was disappointing to discover how poorly it was prepared at Jade Steak and Seafood. Despite being rather pricey, what was described as freshly caught salmon came to our table overcooked and dry. And while the risotto was good, the vegetables were also overcooked and soaked in butter. One got the sense that there was little finesse in the kitchen. The food isn't horrible, it's simply average, which in this case was a disappointment.

Jade features a nice wine list, however, and the staff is friendly and helpful.

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Thank mundusviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

It was a buffet breakfast with more than just the usual. They had eggs, bacon and of course Reindeer sausage (this is Alaska). They also had fruit, cereal, rolls, yogurt, etc. The wait staff brought you out orange juice and coffee but if you wanted something else to drink you had to request it.

Thank Ruth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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