The descriptions found online regarding this hotel are very misleading. Most favorable reviews have to be written by owners or staff, or are old and no longer applicable. I can’t imagine anybody actually enjoying this place very much.
We made reservations here, one for the beginning and one for the end of our trip. The hotel offers shuttle service. Upon arrival at the airport, I called them. An employee at the hotel rudely informed me that check-in wasn't until 3:00. I thought she wasn't going to send the van for my wife and I until then. She treated me as if I was wasting her time, then finally said she would pick us up. She showed up and was nicer, telling us that there is only one employee at the hotel and that they have to simultaniously run the front desk and shuttle service. This explains her inital attitude.
We checked in. Our room was dirty and dark. Nothing like the photos. It stunk like smoke. The clerk said they allow people to pay a $500 fine to smoke in the rooms. Odd. Seems smoking outside would be just a tad cheaper and almost as convenient.
The carpet in the room was sticky and stained, the bathroom was dirty, we couldn't tell if the sheets on the bed had been changed. It’s one of those places you don't want to take your shoes off in.
The foyer was gross. The dining counter there hadn't been washed in ages, even though this is where guests eat breakfast every day. Rub a napkin along the counter and it looks as if you just wiped a dirty car. It was that unbelievably dirty.
The following morning we left and enjoyed the rest of our trip.
At the end of our trip, we arrived back at the hotel early, less than two hours prior to check in time, for our final reservation. We asked the manager for a parking card, and were reminded we were there before check-in. We left to kill time so we could come back and check in.
When we came back to check in we could not. There was no employee available; the manager, who was the only guy working there, was gone. A sign said he was at the airport and would be back in 20 minutes. My wife was sick, needed to rest. After waiting 40 minutes, nobody showed up, and finally we left. It is ridiculous that we were waiting that long at a hotel to access our reservation, to get into our room, and there was nobody around to help. I've never experienced such a thing anywhere else.
We found a room elsewhere, and immediately cancelled our reservation with Anchorage Downtown Hotel via e-mail, fully explaining within the cancellation why we had to leave. We were there, they were not.
I’ve just learned that management there not only charged us for that day, the day they were not available to assit us, but charged us double the original amount, even though I sent the cancellation explaining that we were there to check in, and we had waited for the better part of an hour for them to return, but they were not available, they were gone. They were not there to do their job, they were "no-show", and now they have taken money from us, more than they were ever entitled to.
They not only provided poor customer service, but provided no service at all. Instead of accepting that as their mistake and correcting their practices to better serve their customers, they vengefully charged our credit card with no authorization from us at all. And not only did they charge for the day in question, they arbitrarily charged double the original amount. Ridiculous and pathetic! I am working with my CC company to recover the money. Don't know if I'll be successful.
This hotel is filthy and dank, has poor customer service (if you can get service at all) and management is dishonest, as well.
- Official Description (provided by the hotel):
- A small (16 rooms) boutique type hotel. Free parking. This hotel is great for the traveler that does not want or need all the noise and hustle associated with the large chains. We are quite, social, safe, clean. We offer good clean rooms at a reasonable price. Our guest stay between 1-21 nights. Business travellers, vacationers, tours, students, military all like staying here. Restaurants, shopping, nightlife, are all just down the street. ... more less
- Reservation Options:
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- Also Known As:
- Anchorage Downtown Hotel Alaska